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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Disappointed
November 21, 2021

The Gucci had much wear but. Was advertised as gently worn

Date of experience: October 22, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return due to the item not being as described within 4 days of delivery.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Virginia
1 review
0 helpful votes
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Check out
November 21, 2021

I like the site but to check out is very bad. I had to add it back into my bag six time before I could buy the bag.

Date of experience: October 22, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're so sorry to hear that you were having some trouble with the checkout process! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our guests.

Since Tradesy is peer-to-peer and items are being sold singularly by an individual seller at any given time we have to allow the item to be on the market for potential buyers in fairness to both sides of the marketplace. We intend to give buyers enough time to continue shopping, reach out to their sellers to build rapport, while also not stopping the potential sale of an item that may be sitting in someone’s cart who may not be ready to purchase just yet. So there is a 6 minutes reserve time limit. We are so sorry for the inconvenience!

If you need assistance with checking out please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Arizona
1 review
0 helpful votes
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First purchase
October 22, 2021

Quick delivery, item as described. Still with tags and extra beads for replacement

Date of experience: October 21, 2021
California
1 review
0 helpful votes
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Gucci Girl
October 22, 2021

Purchased a beautiful limited edition bag and the seller was extremely nice and professional. I would buy again from her and Tradesy

Date of experience: October 21, 2021
Texas
3 reviews
2 helpful votes
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Excellent seller and excellent item!
October 22, 2021

The seller was very quick to respond. The item is beautiful and just as described. I received the item extremely fast. Very happy!

Date of experience: October 21, 2021
California
2 reviews
0 helpful votes
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Fast shipping
October 22, 2021

Fast shipping. Easy website to use with lots of designer options.

Date of experience: October 21, 2021
Texas
2 reviews
0 helpful votes
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Fantastic shoes
October 22, 2021

The shoes are beautiful and exactly what I was looking for. I couldn't find them at the Christian Louboutin store or at Neiman Marcus. Great deal!

Date of experience: October 21, 2021
South Carolina
1 review
0 helpful votes
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Wonderful!
October 21, 2021

Products was the same from the picture. Shoes were in great condition for the price! Shipping was very fast

Date of experience: October 21, 2021
California
1 review
0 helpful votes
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Perfect! Thank you!
October 21, 2021

Such a cute shirt! Fast shipping thank you so much! :)

Date of experience: October 21, 2021
Washington
1 review
0 helpful votes
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Nice product
October 21, 2021

Just inspected the product and it looks really good. Would use this site again. Fast delivery too.

Date of experience: October 21, 2021
Alabama
1 review
0 helpful votes
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Nice tote
October 21, 2021

Can't wait to wear it! Gotta get some shoes and an outfit. I'm

Date of experience: October 21, 2021
California
1 review
0 helpful votes
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Great Shoes!
October 21, 2021

Easy to order. Item arrived right away in great condition! Really happy with purchase.

Date of experience: October 21, 2021
New York
1 review
0 helpful votes
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Great Experience
October 21, 2021

From the moment I messaged the seller about the bag the response was quick and friendly. The seller was amazing and kept me informed of when she shipped the bag and made sure I had no issues with receiving the bag. The bag was as described. Great doing business

Date of experience: October 21, 2021
Massachusetts
1 review
0 helpful votes
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Great purchase!
October 21, 2021

Love the wallet! In very nice condition. Packaged well. Thank you!

Date of experience: October 21, 2021
Texas
1 review
0 helpful votes
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As described!
October 21, 2021

Seller was able to answer questions and shipped quite quick.

Date of experience: October 21, 2021
Texas
3 reviews
0 helpful votes
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Fast shipping, beautiful bag!
October 21, 2021

Very easy transaction. Thank you! Will definitely do business with Tradsey again.

Date of experience: October 21, 2021
West Virginia
1 review
0 helpful votes
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J Crew Jacket
November 20, 2021

I'm not satisfied with the jacket. I was expecting more black, not the pink and aqua. I want to return and granted a full refund and thank you~Kristin

Date of experience: October 21, 2021
dev o. — Tradesy Rep
over a year old

Hi Kristin,

We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!

Oh no! We are so sorry to hear the jacket you received was not a satisfactory purchase, we know just how disappointing this can be. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. You can do so by going to your "Purchases" page and clicking "Start Return". Please know you can always request a return within the return timeframe stated in our policy, which you can find here, https://www.tradesy.com/returns/, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 AM PST to 3 PM PST, one of our lovely Member Care representatives would be more than happy to assist you.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything.

Washington
1 review
0 helpful votes
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Near Perfect
October 21, 2021

I received an authentic Gucci Marmont shoulder bag in color nude/pink. Item arrived in less than a week via DHL. Bag is in almost perfect condition like stated in the listing. So happy with my purchase!

Date of experience: October 21, 2021
New York
1 review
0 helpful votes
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Fit and looks great thanks!
October 21, 2021

Thanks! The fit and look is great. Color is awesome!

Date of experience: October 21, 2021
New York
1 review
0 helpful votes
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Perfect!
October 21, 2021

Exactly as described and picture. Excellent customer service. Thank you!

Date of experience: October 21, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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