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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The Gucci had much wear but. Was advertised as gently worn
I like the site but to check out is very bad. I had to add it back into my bag six time before I could buy the bag.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear that you were having some trouble with the checkout process! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our guests.
Since Tradesy is peer-to-peer and items are being sold singularly by an individual seller at any given time we have to allow the item to be on the market for potential buyers in fairness to both sides of the marketplace. We intend to give buyers enough time to continue shopping, reach out to their sellers to build rapport, while also not stopping the potential sale of an item that may be sitting in someone’s cart who may not be ready to purchase just yet. So there is a 6 minutes reserve time limit. We are so sorry for the inconvenience!
If you need assistance with checking out please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Quick delivery, item as described. Still with tags and extra beads for replacement
Purchased a beautiful limited edition bag and the seller was extremely nice and professional. I would buy again from her and Tradesy
The seller was very quick to respond. The item is beautiful and just as described. I received the item extremely fast. Very happy!
Fast shipping. Easy website to use with lots of designer options.
The shoes are beautiful and exactly what I was looking for. I couldn't find them at the Christian Louboutin store or at Neiman Marcus. Great deal!
Products was the same from the picture. Shoes were in great condition for the price! Shipping was very fast
Just inspected the product and it looks really good. Would use this site again. Fast delivery too.
Can't wait to wear it! Gotta get some shoes and an outfit. I'm
Easy to order. Item arrived right away in great condition! Really happy with purchase.
From the moment I messaged the seller about the bag the response was quick and friendly. The seller was amazing and kept me informed of when she shipped the bag and made sure I had no issues with receiving the bag. The bag was as described. Great doing business
Love the wallet! In very nice condition. Packaged well. Thank you!
Very easy transaction. Thank you! Will definitely do business with Tradsey again.
I'm not satisfied with the jacket. I was expecting more black, not the pink and aqua. I want to return and granted a full refund and thank you~Kristin
Hi Kristin,
We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!
Oh no! We are so sorry to hear the jacket you received was not a satisfactory purchase, we know just how disappointing this can be. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. You can do so by going to your "Purchases" page and clicking "Start Return". Please know you can always request a return within the return timeframe stated in our policy, which you can find here, https://www.tradesy.com/returns/, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 AM PST to 3 PM PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything.
I received an authentic Gucci Marmont shoulder bag in color nude/pink. Item arrived in less than a week via DHL. Bag is in almost perfect condition like stated in the listing. So happy with my purchase!
Thanks! The fit and look is great. Color is awesome!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return due to the item not being as described within 4 days of delivery.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!