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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I LOVE IT!
October 23, 2021

Pleasant, good communication, secure delivery.
The selection options were numerous. I'm very happy with my purchase. I'll see you again really soon!

Date of experience: October 22, 2021
Oregon
1 review
0 helpful votes
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Great Quality
October 23, 2021

I found exactly what I was looking for. My wallet is perfect and looks like it's in brand new condition.

Date of experience: October 22, 2021
Colorado
1 review
0 helpful votes
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Just as described!
October 22, 2021

Authentic item and the best price I found online, plus supersonic shipping!

Date of experience: October 22, 2021
California
1 review
0 helpful votes
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Good
October 22, 2021

Promptly received. The clothing is flimsy but as stated is chiffon-like material.

Date of experience: October 22, 2021
New Jersey
1 review
0 helpful votes
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Gucci boots
October 22, 2021

Received in new condition as advertised with original packaging & within days of order.

Date of experience: October 22, 2021
Florida
1 review
0 helpful votes
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Pleased!
October 22, 2021

Great! Using the site was easy. My purchase came quickly.

Date of experience: October 22, 2021
District of Columbia
2 reviews
0 helpful votes
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Fun shopping!
October 22, 2021
Updated review

Very good quality items to choose from. Easy process to follow when purchasing an item.

Date of experience: October 22, 2021

Golden Goose Sneakers
October 1, 2021
Previous review

The shoes are great and I love them. Shipping was a little longer than I liked.

Date of experience: October 1, 2021

Easy to search and easy to purchase
September 28, 2021
Previous review

Easy to search and easy to purchase.

Date of experience: September 28, 2021
Arizona
1 review
0 helpful votes
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Exactly as expected
October 22, 2021

Fast shipping. Excellent product. Great price. Wonderful overall experience. Highly recommend.

Date of experience: October 22, 2021
Virginia
1 review
0 helpful votes
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Slow Shipping Process
November 21, 2021

I ordered an item on 10/10. It didn't ship n out until a week later because the seller had to wait on shipping material from Tradesy. So I purchase something. Tradesy had to mail the seller shipping material and then the seller shipped to me. I have never had that before and send inefficient.

Date of experience: October 22, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order and that the seller wasn't able to ship right away! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. If there is a delay in receiving the shipping kit we will provide a prepaid label for the seller to print out so they can ship as soon as possible.

Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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My 1st purchase with Tradesy
October 22, 2021

Everything was beyond expectations - communication, speed of delivery, and of course item itself. 200% satisfaction!

Date of experience: October 22, 2021
Texas
1 review
0 helpful votes
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Best service
October 22, 2021

Love my item so much and I received it so quickly! Thank you so much

Date of experience: October 22, 2021
California
1 review
0 helpful votes
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3 stars
November 21, 2021

I gave 3 stars first time buying items on this site. Maybe I'll shop again.

Date of experience: October 22, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

If you need any updates on your order please don't hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at [email protected] 7 days a week.

If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Oregon
1 review
0 helpful votes
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Disappointing
November 21, 2021

The scarf arrived in a timely way and in good condition but the color is not as pictured. It is much brighter
And will not be useful to me. I was hesitant to order an item that could not be returned and hope
I have finally learned that lesson.

Date of experience: October 22, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We hope you are staying healthy and well. We just wanted to connect with regarding your recent feedback about the Anthropologie Large Round Rattan Shoulder Bag.

We are so sorry the item was not the color you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here. Please note that if a Final Sale item you purchase is misrepresented by the seller, you can still submit a request to return within 4 days of delivery.

We encourage you to reach out to us as we are always willing to look for creative solutions. You can reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] 7 days a week.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Indiana
1 review
0 helpful votes
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Perfect suede flats!
October 22, 2021

The shoes were in perfect condition and arrived quickly!

Date of experience: October 22, 2021
Wisconsin
1 review
0 helpful votes
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Love
October 22, 2021

Purchasing the shoes was an extremely easy expierance. The person who sold the shoes was great at communicating and friendly.

Date of experience: October 22, 2021
New Jersey
1 review
0 helpful votes
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Good experience
October 22, 2021

Good experience, everything delivered as advertised. Thanks

Date of experience: October 22, 2021
Utah
1 review
0 helpful votes
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First time using Tradesy (I usually use Poshmark), and I am impressed. I was half expecting to be ripped off but the seller was legitimate and the authentic items arrived even better than the pictures. Hope to use Tradesy again for other luxury items.

Date of experience: October 22, 2021
Texas
1 review
0 helpful votes
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Happy shopper
October 22, 2021

Easy and efficient, I was able to find multiple options of the bag that I wanted.

Date of experience: October 22, 2021
Alabama
1 review
0 helpful votes
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Too small
October 22, 2021

I received the boots and they are too small. I need to return the item

Date of experience: October 22, 2021
Massachusetts
1 review
0 helpful votes
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Fast and efficient
October 22, 2021

Item was exactly as described. Came safely packaged and arrived quick!

Date of experience: October 22, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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