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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything from start to finish was perfect! I received confirmation emails for each part of the process from order acceptance to shipping. The shipping was lightning quick and the bag was perfectly secured to avoid damage. Excellent experience!
Dress arrived in literally two days from ordering it and it is gorgeous. Fits more like an eight than a six, but it should be alterable! Thanks for making me feel like a real life Cinderella!
This is exactly what I wanted.
Nice blazer and it fits perfectly. It arrived neatly packaged :)
Very good - I thought gold chain strap would be a little longer but all info was given in the description. I probably did not pay enough attention to that - I actually thought it would be a cross body bag which would be great - but I am ordering a blush pink leather strap to attach to the bag - in order to wear it cross body if need be.
I was very disappointed that the sale was canceled because the site owner made a pricing error... but that was not terrible enough the funds that took only seconds to remove still has not been placed back on the card. The negativity review will be posted to tradesy and online. I am beyond frustrated. I made the purchase as the item showed listing price of two hundred dollars plus now I'm without my funds and it is no fault of mine.
I'm a very satisfied customer & the watch is exquisite. Thank- for your services.
Received item ordered from overseas in good time. Packaged securely (bit of overkill there). Item as advertised, thank you gentlemen!
Fast shipping and great seller. I love the sandals but unfortunately it's small for me... its not true to size..
Over priced and not worth it. Wish
I didn't spend the money.
Hi Lynetta,
We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!
We are so terribly sorry to hear your purchase with us didn't work out. We do our best to support buyers in their shopping endeavors by offering the ability to request a return, which it looks like you've already done! Please know you can always request a return within the return timeframe, and should you have any difficulty, or if you'd like any further insight, you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything.
Awesome wallet, it came in right time, and it is what was pictured when purchased. Thanks!
Excellent condition, arrived on time, very happy with purchase
I was looking for a Coach Tate 18 Crossbody but didn't want to pay full price at the Coach Store. I had heard from an IG influencer that Tradesy was really a good avenue for handbag purchases. I found the experience to be worth it. The bag was in excellent condition!
It was cheaper but they are ordered from Japan which made me a little nervous. Overall good but it is smelly why is that?
Fantastic Seller beautiful boots they were perfect!
Perfect transaction! Thanks so much! My bag is even more stunning in person!
Lovely, I love your items! Awesome Louis!. Y'all have great things!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry to hear that your seller had to cancel your order and that you are having trouble locating your refund. We encourage sellers to keep an up-to-date closet and remove items that are not available. However, we give sellers an option to cancel in situations where they have made a mistake in their listing.
We understand this has not been the best experience. This transaction should show on your online statement within 3-5 business days (if not sooner). Tradesy may appear as RECYCLEDINC, so please keep your eye out for that.
If you are not able to locate your refund or have any further questions, please do not hesitate to reach out to us. You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at [email protected] 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!