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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Beautiful bag. Great delivery. Quick to get the item. Will be buying again.
Good will purchase from this site again and thank you very much
So excited to wear them! I know the price is dramatically lower.
Good selection but would like to see even more petites in 0 and xxs
I was amazed at how many items were available based on my search criteria. It was a quick and easy shopping experience. Great quality products, will definitely order again!
Excellent seller. The unit sold was just as described.
I've been a seller on Tradesy for many years now and their policies continue to get worse. They cater strictly to buyers and not to their sellers. Basically a buyer can buy anything and return it for any reason causing an item to be out of the marketplace for 3 to 4 weeks due to their time frames.
And don't even get me started about their payout schedule which is ridiculous. A buyer has four days to issue a return request, so why isn't the seller getting paid on the fifth day? Nope, they hold your funds and then take 23% of your earnings!
Great coat! Great customer service. Highly recommend.
Great site with quality items! Pleasantly surprised at the quality items and prices
Great experience with good communication. My wife is 100% satisfied!
I love my purchase and it was shipped very fast. Thank you so much. And yes, I will do business with them again.
My wife sent me a link to a Coach bag she was looking at. I was able to click, view and buy it without the too-common runaround of sign-ins, confusing carts, wrong address saved, etc. Very impressed and grateful for the sanity.
Came on time and as described! In excellent condition..
The purse came quickly and wrapped very nicely. I appreciated the time taken and attention to detail.
As described thanks! Super cute and reliable shipping.
Great experience with seller. Received my product in exact condition as stated. Looks great. Packaging was very secure and the best I've seen! Even received a handwritten Thank You! I definitely liked that extra touch.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi D,
First and foremost, we want to thank you for your honest and valuable feedback.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. Please know we strive to be a safe and supportive website for buyers and sellers alike, and we are so sorry to hear our policies have been difficult for you thus far.
Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior. We are so sorry if there was any delay on a returned item back to you, we take this feedback seriously and will be sure to notate it to our Returns Team. We had been receiving some insightful feedback about our payout timeframe this year, which is why I am happy to inform you we've actually changed our fund's release timeframe this past Spring from 21 days to 7 days! Per our new payout policy, you will be able to withdraw funds at midnight on the 7th day from delivery as long as the buyer hasn't requested a return. That being said, we are still constantly looking for ways to improve our user experience, we will be sure to notate your feedback for our Product Team to review.
For more information on any Tradesy policy please know you can visit our Help Center, or, give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!