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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Beautiful
November 22, 2021

Beautiful bag. Great delivery. Quick to get the item. Will be buying again.

Date of experience: November 22, 2021
Georgia
1 review
0 helpful votes
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Purchase
November 22, 2021

Good will purchase from this site again and thank you very much

Date of experience: November 22, 2021
Arizona
1 review
0 helpful votes
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White House Black Market dresses are beautiful!
November 22, 2021
Updated review

So excited to wear them! I know the price is dramatically lower.

Date of experience: November 21, 2021

Good selection but would like to see even more petites...
November 14, 2021
Previous review

Good selection but would like to see even more petites in 0 and xxs

Date of experience: November 13, 2021

Easy shopping experience
November 10, 2021
Previous review

I was amazed at how many items were available based on my search criteria. It was a quick and easy shopping experience. Great quality products, will definitely order again!

Date of experience: November 9, 2021
Ohio
1 review
0 helpful votes
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Easy transaction.
November 22, 2021

Easy to buy. Item was in good condition. Just as I expected.

Date of experience: November 21, 2021
Louisiana
1 review
0 helpful votes
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Thank you.
November 22, 2021

Excellent seller. The unit sold was just as described.

Date of experience: November 21, 2021
Ohio
2 reviews
2 helpful votes
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Horrible policies
December 21, 2021

I've been a seller on Tradesy for many years now and their policies continue to get worse. They cater strictly to buyers and not to their sellers. Basically a buyer can buy anything and return it for any reason causing an item to be out of the marketplace for 3 to 4 weeks due to their time frames.
And don't even get me started about their payout schedule which is ridiculous. A buyer has four days to issue a return request, so why isn't the seller getting paid on the fifth day? Nope, they hold your funds and then take 23% of your earnings!

Date of experience: November 21, 2021
dev o. — Tradesy Rep
over a year old

Hi D,

First and foremost, we want to thank you for your honest and valuable feedback.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. Please know we strive to be a safe and supportive website for buyers and sellers alike, and we are so sorry to hear our policies have been difficult for you thus far.

Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior. We are so sorry if there was any delay on a returned item back to you, we take this feedback seriously and will be sure to notate it to our Returns Team. We had been receiving some insightful feedback about our payout timeframe this year, which is why I am happy to inform you we've actually changed our fund's release timeframe this past Spring from 21 days to 7 days! Per our new payout policy, you will be able to withdraw funds at midnight on the 7th day from delivery as long as the buyer hasn't requested a return. That being said, we are still constantly looking for ways to improve our user experience, we will be sure to notate your feedback for our Product Team to review.

For more information on any Tradesy policy please know you can visit our Help Center, or, give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Massachusetts
1 review
0 helpful votes
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Great Coat
November 21, 2021

Great coat! Great customer service. Highly recommend.

Date of experience: November 21, 2021
Florida
1 review
0 helpful votes
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Excellent Experience
November 21, 2021

Great buying experience very easy and user friendly

Date of experience: November 21, 2021
New Jersey
1 review
0 helpful votes
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Tory Burch card case
November 21, 2021

Great site with quality items! Pleasantly surprised at the quality items and prices

Date of experience: November 21, 2021
California
1 review
0 helpful votes
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Very Happy with OPurchase
November 21, 2021

Great experience with good communication. My wife is 100% satisfied!

Date of experience: November 21, 2021
Virginia
1 review
0 helpful votes
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Beautiful purchase
November 21, 2021

I love my purchase and it was shipped very fast. Thank you so much. And yes, I will do business with them again.

Date of experience: November 21, 2021
New York
2 reviews
0 helpful votes
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Never had any problem
November 21, 2021

Fast and fair deal. I do like your a lot of your website.

Date of experience: November 21, 2021
New York
1 review
0 helpful votes
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Clean, straight, quick
November 21, 2021

My wife sent me a link to a Coach bag she was looking at. I was able to click, view and buy it without the too-common runaround of sign-ins, confusing carts, wrong address saved, etc. Very impressed and grateful for the sanity.

Date of experience: November 21, 2021
California
1 review
0 helpful votes
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So happy
November 21, 2021

Fast shipping and great communication from Tradesy and seller!

Date of experience: November 21, 2021
North Carolina
1 review
0 helpful votes
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Good experience
November 21, 2021

Good experience received purchase timely manner...

Date of experience: November 20, 2021
Tennessee
1 review
0 helpful votes
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Excellent purchase
November 21, 2021

Came on time and as described! In excellent condition..

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Beautiful bag
November 20, 2021

The purse came quickly and wrapped very nicely. I appreciated the time taken and attention to detail.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Fast shipping
November 20, 2021

As described thanks! Super cute and reliable shipping.

Date of experience: November 20, 2021
Texas
2 reviews
0 helpful votes
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Loving Gucci wallet
November 20, 2021

Great experience delivery went well. Product looks great

Date of experience: November 20, 2021
Texas
1 review
0 helpful votes
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Perfect packaging
November 20, 2021

Great experience with seller. Received my product in exact condition as stated. Looks great. Packaging was very secure and the best I've seen! Even received a handwritten Thank You! I definitely liked that extra touch.

Date of experience: November 20, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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