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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Easy to filter what I wanted. Seller communicated and was completely professional!
Wear on item was a bit more than expected because photo quality wasn't great. Buckle had some wear that wasn't in the description. The interior of the tote is in great condition.
Loved the bag I purchased, great communications with the seller.
I'm so happy I was able to find what I really wanted. It was so easy to sign up with Affirm.
Amazing! I was at Peter and Glenn and found the same jacket on Tradesy for $300 less. Big savings!
I purchased a MCM bag listed as "like new". The bag was late shipping, and finally got here on the 15th. The seller put in the wrong address, did not include my apartment, and I had to chase the bag down. The bag was in very poor shape. It had peeling, deep scuffs, unraveling of the leather and the stitching. I returned it the same day. It arrived with delays to Tradesy yesterday. Now they want to wait an additional five more business days while they "go over the bag". I have sent numerous pictures showing the condition of said bag. There should be no more issues, but there are. I have been promised it would be expedited. They said they would return the bag to the source of payment however they are also saying all they would issue is a site credit. This is frustrating, and not the sort of customer service that engenders either trust, or wanting to return to Tradesy for future business.
I purchased an expensive designer wallet over $300 and had no idea it was being shipped internationally. Also was worried that your site does not guarantee anything international. It should be more clear about where items are coming from especially if it changes the return options.
The shipment was on time and item in great condition!
Everything went smoothly. Very good experience. Will use this service again.
I had the same earrings but lost them. I really liked it and could not find anywhere else. Very very happy I can buy them here. The item is just as described. Thank you!
Great purchase. Love the shoes. Fast shipping. Will buy again.
I've wanted a Gunne sax dress since I was a little girl! I finally got my dream dress and it is simply beautiful! Thanks Tradesy!
Delivery was quick but item appeared in much better condition in pictures than what it is. It is much more worn out unfortunately.
The seller was amazing to communicate with. This was my first experience using Tradesy, and it was wonderful.
Having had experience with other resell sites, this was nice and straight forward, no complications
Deliverd sooner than expected... ordered on 11/19 and delivered on 11/23... bag is beautiful, just as described by the seller! I am impressed! Will definitely be a returning customer! Tradesy
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We are so incredibly sorry the item you received wasn't what you were expecting. We know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery. If it is deemed misrepresented by our returns team once inspected we will issue a refund to the original payment source.
Since Tradesy is a peer-to-peer marketplace, we believe in trying to make returns easy for both buyers and sellers. We want to apologize if this has not been the case for you.
While it is currently our policy to first receive the item at our Tradesy HQ to be inspected before we can process a return, we will be sure to share your feedback with our team here. We're always looking for ways to grow and improve our process.
If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!