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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Beautiful product
November 23, 2021

Easy to filter what I wanted. Seller communicated and was completely professional!

Date of experience: November 23, 2021
Kentucky
1 review
0 helpful votes
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Prada Tote
November 23, 2021

Wear on item was a bit more than expected because photo quality wasn't great. Buckle had some wear that wasn't in the description. The interior of the tote is in great condition.

Date of experience: November 23, 2021
North Carolina
1 review
0 helpful votes
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Exactly as described
November 23, 2021

Loved the bag I purchased, great communications with the seller.

Date of experience: November 23, 2021
California
1 review
0 helpful votes
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Lots to choose from!
November 23, 2021

I'm so happy I was able to find what I really wanted. It was so easy to sign up with Affirm.

Date of experience: November 23, 2021
Florida
1 review
0 helpful votes
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Ski Jacket
November 23, 2021

Amazing! I was at Peter and Glenn and found the same jacket on Tradesy for $300 less. Big savings!

Date of experience: November 23, 2021
Maryland
1 review
0 helpful votes
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I purchased a MCM bag listed as "like new". The bag was late shipping, and finally got here on the 15th. The seller put in the wrong address, did not include my apartment, and I had to chase the bag down. The bag was in very poor shape. It had peeling, deep scuffs, unraveling of the leather and the stitching. I returned it the same day. It arrived with delays to Tradesy yesterday. Now they want to wait an additional five more business days while they "go over the bag". I have sent numerous pictures showing the condition of said bag. There should be no more issues, but there are. I have been promised it would be expedited. They said they would return the bag to the source of payment however they are also saying all they would issue is a site credit. This is frustrating, and not the sort of customer service that engenders either trust, or wanting to return to Tradesy for future business.

+4
Date of experience: November 23, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

We are so incredibly sorry the item you received wasn't what you were expecting. We know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery. If it is deemed misrepresented by our returns team once inspected we will issue a refund to the original payment source.

Since Tradesy is a peer-to-peer marketplace, we believe in trying to make returns easy for both buyers and sellers. We want to apologize if this has not been the case for you.

While it is currently our policy to first receive the item at our Tradesy HQ to be inspected before we can process a return, we will be sure to share your feedback with our team here. We're always looking for ways to grow and improve our process.

If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Confused about guarantee
November 23, 2021

I purchased an expensive designer wallet over $300 and had no idea it was being shipped internationally. Also was worried that your site does not guarantee anything international. It should be more clear about where items are coming from especially if it changes the return options.

Date of experience: November 23, 2021
Florida
1 review
0 helpful votes
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Item in great condition!
November 23, 2021

The shipment was on time and item in great condition!

Date of experience: November 23, 2021
Maryland
1 review
0 helpful votes
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Leather bag
November 23, 2021

Everything went smoothly. Very good experience. Will use this service again.

Date of experience: November 23, 2021
Minnesota
1 review
0 helpful votes
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Louis wallet
November 23, 2021

Very easy to navigate and speedy delivery! Top quality products too!

Date of experience: November 22, 2021
North Carolina
1 review
0 helpful votes
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Satisfied
November 22, 2021

I had the same earrings but lost them. I really liked it and could not find anywhere else. Very very happy I can buy them here. The item is just as described. Thank you!

Date of experience: November 22, 2021
Georgia
1 review
0 helpful votes
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YSL
November 22, 2021

Fast and authentic. Happy with purchase. Would buy again.

Date of experience: November 22, 2021
New Jersey
1 review
0 helpful votes
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Great sneakers
November 22, 2021

Great purchase. Love the shoes. Fast shipping. Will buy again.

Date of experience: November 22, 2021
Minnesota
1 review
0 helpful votes
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So exciting!
November 22, 2021

I've wanted a Gunne sax dress since I was a little girl! I finally got my dream dress and it is simply beautiful! Thanks Tradesy!

Date of experience: November 22, 2021
Virginia
1 review
0 helpful votes
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Beautiful!
November 22, 2021

Beautiful dress! Fast shipping! Great seller! Thanks so much!

Date of experience: November 22, 2021
Florida
1 review
0 helpful votes
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Condition OK
November 22, 2021

Delivery was quick but item appeared in much better condition in pictures than what it is. It is much more worn out unfortunately.

Date of experience: November 22, 2021
North Carolina
2 reviews
0 helpful votes
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Awesome experience
November 22, 2021

The seller was amazing to communicate with. This was my first experience using Tradesy, and it was wonderful.

Date of experience: November 22, 2021
New York
1 review
0 helpful votes
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Received
November 22, 2021

Received in timely manner. Delivery personnel was professional and courteous

Date of experience: November 22, 2021
Texas
1 review
0 helpful votes
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First time ordering
November 22, 2021

Having had experience with other resell sites, this was nice and straight forward, no complications

Date of experience: November 22, 2021
Rhode Island
1 review
0 helpful votes
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Awesome!
November 22, 2021

Deliverd sooner than expected... ordered on 11/19 and delivered on 11/23... bag is beautiful, just as described by the seller! I am impressed! Will definitely be a returning customer! Tradesy

Date of experience: November 22, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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