Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Fast shipping and item in exactly the quality mentioned. Thank you!
This was my first time using Tradesy and some of the sellers drove me nuts.
I was looking for a christmas gift for my girlfriend. I found it rather quickly after reviewing the verification policy on the site. The first seller, listed they ship within 2 to 5 days. I decided to go with it. When I placed that order, I ordered two other purses which were about a third of the cost of this other purse. Within a day, I had shipping information for both of those. The higher item, nothing.
After three days, I sent the seller a question asking for an update. Nothing for two days. Then I got a message from them saying it wouldn't ship for 7 to 10 business days. Huh? I went back and checked the orginal listing and it made no mention of that. So I was upset. I then asked when it would ship. I sent a message for each day, all the way up to day nine. No responses. Nothing. I finally reached out to Tradesy and asked for a refund. I was upset. Very upset. They processed me a refund in a day. All those days and they coudln't even respond to me?
I tried another seller and had the exact same experience! What!?
They need to make sure the shipping windows are listed accurately.
I tried a third time, asking in advance if they actually ship in a day or so and that one worked. Around that time, the first seller finally responded to me. This is around day 16 or so. Saying they were having a hard time finding the product. Huh? I already got a refund at this point and how is that my problem?
Terrible experience. I blame Tradesy for allowing this.
The photo of the item i purchased was not what was shipped to me. I also paid for gift box and the item was not sent in a gift box. I can return the item within 4 days with no questions but I will only get a store credit. This will be the first last and only time I buy from Shadesy
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. If our returns team finds that the item was misrepresented you would be refunded to your original payment source. If they find it was accurately represented then you would receive Tradesy site credit.
If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Great watch! Beautiful. And arrived before Christmas! Thank you!
My experience with you guys is you were very precise and attentive to my needs
From start to finish. The seller was engaging and shipped so fast
My order was extremely quick-especially since it was during the Holiday season. I am pleased and definitely will continue to use Tradesy.
Product as described. Not so easy to get in contact with seller.
Gorgeous merchandise and excellent seller. Professional service and quick shipping.
This was my first time buying a luxury item from a third party and not directly from the selling company. I was worried that what arrived would not be as photographed. The reality was the opposite. I'm even happier with it in person, if arrived fast, packed well, great quality. Super happy customer?
Shipping and handling was great. My purchase was on time with no delays
Easy shopping for designer products. Shop with confidence!
It is a very fashion and trendy emerging brand handbag, medium size approx12x10 inches, difficult color to find, it is a red red color, well made and good price. Happy with my purchase!
Difficult to make payment and put order using my credit card
At first I didn't see the delivered box, but upon further Inspection I found it and am very happy with it
I was very disappointed l received a delivery date and some how things changed and l received the heels 3-4 days later l had already purchased them from another website before they sold them l wasn't sure when my purchase was coming from Tradesy after the delay it went from being in my city of Houston to being in Denver the next day So Disappointing.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen these tracking delays become more common due to the pandemic, the holiday season, and weather conditions it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry to hear that your orders were canceled due to the sellers never sending the items. We encourage sellers to communicate with their buyers directly and keep an up-to-date closet and remove items that are not available. We are so sorry this was not the case for you!
We understand this has not been the best experience. While it is a challenge to prevent situations like this from happening, we do monitor seller return and cancelation rates. Sellers are held accountable for each cancellation. Any seller found canceling multiple sales will be removed from Tradesy.
If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.