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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Issue corrected
December 20, 2021

Upsetting because package was delivered to wrong address on Friday, but I just got my package today. I'm happy now.

Date of experience: December 20, 2021
Washington
1 review
0 helpful votes
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Perfect
December 20, 2021

The shoes were exactly as described. Love them…………………………………..

Date of experience: December 20, 2021
New York
1 review
0 helpful votes
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Love it!
December 20, 2021

Fast delivery! Bag looks great! I am waiting for the 2nd bag I ordered. Definitely will order again!

Date of experience: December 20, 2021
Texas
1 review
0 helpful votes
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LV Purse
December 20, 2021

Perfect delivery and handling of transaction, Thank you

Date of experience: December 20, 2021
Ohio
1 review
0 helpful votes
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1st time Purchaser
December 20, 2021

It went smoothly and arrived ahead of schedule and was packaged wonderfully!

Date of experience: December 20, 2021
Illinois
1 review
0 helpful votes
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Super easy purchase and relatively quick delivery!

Date of experience: December 20, 2021
New Hampshire
1 review
0 helpful votes
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Duffle Coat
December 20, 2021

The coat is exactly what I wanted and a great value.

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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First time shopper
December 20, 2021

I bought an expensive ring & the ring is designer authentic & exactly as advertised. Couldn't be happier

Date of experience: December 20, 2021
Virginia
1 review
0 helpful votes
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Great purchase
December 20, 2021

It was good just thought the item was larger, but at least it made it to my mail box

Date of experience: December 20, 2021
Pennsylvania
1 review
0 helpful votes
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Scam site, buyers beware
January 19, 2022

My daughter attempted to buy a gucci bag off of this site (w/o my permission)went on the gucci website and the bag doesn't exist then I received an email saying it was being shipped from china!

Date of experience: December 20, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We completely understand your worry about authenticity concerns regarding your daughter's order. However, we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately.

We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. If for some reason you receive your item and still have concerns, we will provide you with a prepaid return label so you can ship it back to us to be inspected in person.

Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Awesome!
December 20, 2021

Super speedy delivery and outstanding item! Thank you!

Date of experience: December 20, 2021
Michigan
1 review
0 helpful votes
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A+
December 20, 2021

Perfect, item was packed carefully and exactly as described.

Date of experience: December 20, 2021
New York
2 reviews
0 helpful votes
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Perfect.
December 20, 2021

Great purse, really good condition, fine packaging, FAST shipping. Thanks!

Date of experience: December 20, 2021
New York
1 review
0 helpful votes
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Ok not new
January 19, 2022

Product didn't come as described. Description said new but there is blemish on the top left of the wallet! How ever shipping was super fast. I don't think I would buy again from this website.

Date of experience: December 20, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Maryland
1 review
0 helpful votes
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Good spirits
December 20, 2021
Updated review

My 1st purchase I pray I loooks like the description just 1 thing no receipt or email saying it's truly authentic. But I will call my sales guy at Gucci in tysons to confirm authentic. Plus on the front you can see a little scratch.

Date of experience: December 20, 2021

My 1st purchase I pray I loooks like the description
December 16, 2021
Previous review

My 1st purchase I pray I loooks like the description

Date of experience: December 16, 2021
Washington
1 review
0 helpful votes
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Thankful
December 20, 2021

Thank you for your time. Gift to myself for a job well done

Date of experience: December 20, 2021
Louisiana
1 review
0 helpful votes
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Truly great authentic quality!
December 20, 2021

Great easy experience. Thank you for your quick process.

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Quick and easy!
December 20, 2021

Shopping/purchasing experience was quick and efficient! Order was exactly as advertised! Will continue to be a customer :)

Date of experience: December 20, 2021
Florida
1 review
0 helpful votes
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Christmas gift
December 20, 2021

It was quick and easy and I love that I had the option of making payments towards my purchase.

Date of experience: December 19, 2021
Oregon
1 review
0 helpful votes
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Gucci loafers
December 20, 2021

Amazing quality! Just some delays in shipping and deceivers date was later than initially stated

Date of experience: December 19, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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