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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Overall good. Items arrives quickly.
They were a little more worn than we expected. I knew they were used, but the pictures may have been stock photos and not "as-is" images.
That said, still in very usable condition. Happy with the items received and the entire process.
It was very easy to navigate the website and make my purchase.
My order shipped the same day I placed the order. Shoes exactly as described.
Handbag was delivered in perfect brand new condition as described, very happy! Seller was great about timing of shipment and good communication
Received item within 2 days of ordering. It was packaged beautifully and bag was exactly as expected.
Excellent arrived quicker then expected perfect condition everything wrapped in original packaging
A beautiful bracelet, good price and fast shipping!
Arrived on time, I love the bag. It's perfect. Thank you
Great price and product was like new. Shipping was faster than expected. Only took about 5 days at the most. I actually sent the first product back that I ordered because it was extremely too large. Looked like a computer bag. Return was easy as well. Tradesy received the product back from me in literally 3 days and I reordered using my credit and received the product back in 5 days.
So far, so good.!, Product was as described & the shipping was fast.
I was able locate an item I've wanted for many years and the process was fast and seamless. Above all I love that I was notified on every step of the process which was very important to me because it's not an item I could just buy again.
Great, as describe and fast shipping. Got it before Christmas. Thank you!
Smooth and easy! Boots arrived quickly and were true to description
Item said it was 11 inches in depth 24 inches wide and 23 length. The item was not as specified. I wish to return the item.
Had a few questions to ease my mind on shopping and the seller responded quickly every time. Shipping was fast and updated constantly
Love it! Will be shopping this site in the near future
The seller communicated well and relisted something I found she was selling but the listing had expired. So happy with the transaction!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Greg,
I am so sorry to learn that the Louis Vuitton Cabas Piano Monogram Brown Shoulder Bag (30429404) was not as specified in the listing. I see that you already requested to return the bag.
Your next step is to ship the item to Tradesy HQ within 5 days.
To print your free shipping label, log in to Tradesy and head to your Purchases page. Locate this item, and click the PRINT RETURN LABEL button.
You may use any box to ship your return. Carefully package the item and all its accompanying accessories - including the box, dust bag, authenticity card, etc. - and then tape our label on top. Drop off at your local FedEx or schedule a pick-up. You will be notified via email once the package is delivered to Tradesy HQ.
Note: You will not be reimbursed for return shipping if you choose to use your own postage. This may also result in a delay in processing.
If you have any other questions, don’t hesitate to reach out and we’re happy to help!