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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Poor customer service from the buyer
January 24, 2022

The buyer listed the item inaccurately saying that the straps were detachable. I even sent an email to the buyer confirming whether the straps were detachable before they even shipped the bag out and they did not even respond. I sent a follow-up message to the buyer when I found out that the bag was shipped asking again if they were detachable and they responded saying no. Just wondering why they would ship out when they knew it was not. Thats the reason for my return along with the poor customer service.

Date of experience: December 25, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items and communicate directly with their buyers. We are so sorry this was not the case for you! In cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to hear you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

New Jersey
1 review
0 helpful votes
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Received a blatant fake
January 24, 2022

I will be returning this obviously fake Gucci bag and am hoping that I get the full refund that I deserve, according to the Tradesy promise regarding authenticity.

Date of experience: December 25, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or they have authenticity concerns they can file a misrepresentation claim within 4 days of delivery. I am happy to hear you are currently working with our Returns Team.

Authenticity returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Florida
1 review
0 helpful votes
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Coach bag
December 25, 2021

Legit and ships fast ordered just before Christmas got it 4pm Christmas eve

Date of experience: December 25, 2021
Florida
1 review
0 helpful votes
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Andrew Marc Puffer Jacket is fabulous!
December 25, 2021

My Andrew Marc jacket arrived within two days! It came with a thank you card and a complimentary face mask! I will definitely continue to shop with Tradesy!

Date of experience: December 25, 2021
Pennsylvania
1 review
0 helpful votes
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Super fast shipping
December 25, 2021

Wonderful experience. Very fast shipping and purchased item was wrapped very well.

Date of experience: December 25, 2021
South Carolina
3 reviews
0 helpful votes
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So easy! Great service! I have bought several items! Very pleased

Date of experience: December 25, 2021

Thank you for making it so easy
January 16, 2021
Previous review

Thank you for making it so easy

Date of experience: January 16, 2021
California
1 review
0 helpful votes
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Just made it on time
December 25, 2021

The order just made it on time. Many thanks.it was a Christmas gift and I was worried it would not make it on time. But it did. So all good.

Date of experience: December 25, 2021
Texas
1 review
0 helpful votes
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Great service
December 25, 2021

Wonderful experience and excellent service. Item was perfect and arrived quickly. Thanks for all you do.

Date of experience: December 25, 2021
North Carolina
1 review
0 helpful votes
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Pleased!
December 25, 2021

There was so many options it made it sooo hard to choose from but it was a nice shopping experience. All the photos showed all the details I needed to see.

Date of experience: December 24, 2021
Oklahoma
1 review
0 helpful votes
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Good
December 25, 2021

Good experience - no complaints
Good price
Ok ok ok

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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YSL purse
December 25, 2021

Just like in the description pretty much brand new I love it! Thanks

Date of experience: December 24, 2021
Michigan
1 review
0 helpful votes
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Poor condition
January 24, 2022

The purse was worn excessively. I expected it to be in better condition. The strap is coming apart and the edges are torn. Had I known this I would have chosen something gdifferent

Date of experience: December 24, 2021
New York
1 review
0 helpful votes
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Designer wristlet
December 25, 2021

Very happy with my purchase and would definitely shop on this website again! The seller went above and beyond!

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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Great experience
December 25, 2021

Easy transaction will order from this seller again

Date of experience: December 24, 2021
Texas
1 review
0 helpful votes
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Wet Nice
December 24, 2021

I have used Tradsey before and I like a lot. I will recommend it.

Date of experience: December 24, 2021
Texas
1 review
0 helpful votes
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Just as described
December 24, 2021

Love Love Love. Can't wait to wear them just as described!

Date of experience: December 24, 2021
Texas
1 review
0 helpful votes
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Item as described
December 24, 2021

Holiday shopping delays held the delivery up but when it came the item was in excellent condition and just as described.

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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Quick shipping
December 24, 2021

I've made several purchases with Tradesy and they never disappoint. Sellers communicate quickly and shipping is fast especially during the holidays.

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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LV purse
December 24, 2021

Fast shipping considering it was international. Pleased with my purchase.

Date of experience: December 24, 2021
Georgia
1 review
0 helpful votes
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Just like a high retail experience
December 24, 2021

The jacket I purchased is in like new condition. Shipped quickly and transparent updates.

Date of experience: December 24, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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