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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Quick shipment and packaged well
February 15, 2022

Great authentic slides. Certainly would order again.

Date of experience: February 14, 2022
California
1 review
0 helpful votes
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Exactly as described
February 15, 2022

Item was exactly as described and shipping was very fast.

Date of experience: February 14, 2022
Colorado
1 review
0 helpful votes
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A
February 15, 2022

Great experience thank you so much for everything, will be back

Date of experience: February 14, 2022
Colorado
1 review
0 helpful votes
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Exactly as described!
February 14, 2022

Fast shipping, great communication and bag was exactly as described!

Date of experience: February 14, 2022
South Carolina
1 review
0 helpful votes
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Good buy
February 14, 2022

Larger then I thought but hey it'll fit my laptop too!

Date of experience: February 14, 2022
Alabama
1 review
0 helpful votes
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Happy Customer!
February 14, 2022

Item as described. Received in timely manner. Friendly, professional service.

Date of experience: February 14, 2022
Florida
1 review
0 helpful votes
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Love it
February 14, 2022

Beautiful shoes! Perfect condition as described. Fast delivery, beautiful package with a personal touch from the seller. Thank you!

Date of experience: February 14, 2022
Florida
1 review
0 helpful votes
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Great experience
February 14, 2022

Very happy with my bag and Tradesy. There was a delay due to the pandemic, but the seller was very apologetic and courteous.

Date of experience: February 14, 2022
California
2 reviews
0 helpful votes
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YSL bag
February 14, 2022

Good experience, seemed reliable
Price was fair
Took longer to receive because of bad weather

Date of experience: February 14, 2022
New York
1 review
0 helpful votes
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Quickly delivery
February 14, 2022

Amazing bag, in perfect condition! New favorite Fanny bag.

Date of experience: February 14, 2022
New York
1 review
0 helpful votes
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I'm not too Happy with the Bag
March 16, 2022

Whats the serial Number to the bag?
Its really not Telling me nothing

Date of experience: February 13, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.

Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available.

If you need assistance with requesting a return or if you would like additional information about the item you purchased please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Texas
1 review
0 helpful votes
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Dior sparkle sunglasses
February 14, 2022

Great! Fast delivery too! The case was really damaged but the sunglasses were not.

Date of experience: February 13, 2022
Oregon
1 review
0 helpful votes
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Earlier than expected
February 14, 2022

I ordered a purse originally and the seller canceled, due to not updating his pictures. Because of there honesty. I feel really confident in buying items on Tradesy every time.

Date of experience: February 13, 2022
Oregon
1 review
0 helpful votes
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Goyard
February 14, 2022

Excellent service speedy delivery, beautiful bag! Thank you so much!

Date of experience: February 13, 2022
North Carolina
1 review
0 helpful votes
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LV purse
February 13, 2022

It was a good experience. Easy and fast. It was almost as good as buying in the store.

Date of experience: February 13, 2022
Kentucky
1 review
0 helpful votes
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For my son
February 13, 2022

He was very pleased and thank you it was for his birthday

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Disappointed in delivery
March 15, 2022

The seller communicated very well and was waiting a week for her shipping kit to be delivered to send out my purchase. When I got my package yesterday I was HIGHLY disappointed in the shipping package. My luxury purse was not even in a box but put in an oversized envelope with nothing to protect it.

Date of experience: February 13, 2022
dev o. — Tradesy Rep
over a year old

Hi Mary,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Gosh! We are so sorry to hear your item was delivered in a kit that was anything less than stellar. We have notated your experience to our Product Team as we take user feedback seriously and want to make sure all luxury items are delivered with care and attention. If an item ever comes with damage we encourage buyers to file a return within 4 days of the item delivering so we can be sure to inspect it upon delivery. For more information on our Returns Policy please click here: https://www.tradesy.com/returns/.

If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Illinois
1 review
0 helpful votes
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Fast response from the seller.
February 13, 2022

Easy website, broad choice, fast seller response, easy communication.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Thanks!
February 13, 2022

Item was exactly as pictured! Very satisfied with my purchase!

Date of experience: February 12, 2022
Massachusetts
1 review
0 helpful votes
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Great grandson's first Coach
February 13, 2022

I haven't presented my gift to my great grandbaby yet. He isn't he for a few months but after receiving my order for a Coach Diaper Bag I know my granddaughter and her husband will be absolutely pleased by it's distinguish and attractive appearance. I am very happy.

Date of experience: February 12, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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