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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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My order arrived quickly and it great shape. A lot of care put into packaging my new, beautiful, NWT shoes. Great seller. Will definitely shop here again. The only thing I would suggest is to have more consistency around photos - they're kind of all over the place.
The only thing I'd change is how things are photographed, there should be more consistency.
Returns are supposed to be "handled" any them... Not true They keep buyer's money with the policy that ONLY if items are fake they will reimburse the BUYER... Not quite; Let me explain their scam with this "policy" So they keep the buyers money and ONLY allow them to have the credit on their site... Of course this way the money is spent with them and not back to the customer. Meanwhile they return the sellers items (which they claim to take care of in their policies: "we handle returns and save you the hard time" NOT TRUE they returns the item to the customer even if the item is NEW with tags AUTHENTIC etc etc... So this way they dont pay the sellers based on "OH the buyer changed their mind and we decided to return it to you" So they dont pay you but they KEEP the buyers money. As simple as that.
To sellers so they have a little statement when you are about to print the label they provide you for shipping (in case that's your choice when listing an item) When you are about to print the label it says with FEDEX you get paid FASTER. And when you try to choose USPS it says (choosing usps may cause a delay in your earnings because things get deliver in too many days. Or takes too long to be delivered. And the truth is is better for them to hold your money for longer of course they invest it and use it for whatever they want in their finances. But the truth is the deal they may have with FEDEX helps NOBODY but them, So instead of choosing FEDEX use USPS because it take three days to deliver packages FEDEX TAKE 5-6 days and dont even count on weekends. They dont deliver on weekends so delay is even further with them... I think is such a fake adverstisement and misleading sellers is such a horrible thing... things get LONGER to be delivered therefor your earnings are held even longer by them and thats without counting on the 21 days they have as "policy" Up to 21 days to make your funds available just because they feel like it.
Items are not 100 % guarantee authentic and please pay good attention to this. Because THEY DONT SHIP THE items sold on their platform... THE SELLERS DO... so they CANT GUARANTEE authenticity as they claim to do... its such a scam in every way...
I was a bit apprehensive about purchasing from this site, but turned out to be a great experience. Delivery was faster than what was originally scheduled. I bought the Alexander McQueen Oversize Sneakers and they are perfect.
This was my first tradesy purchase. All went well.
Great experience overall and I got my sunglasses very quickly. Shipping was great and they were nicely packaged.
Great delivery time. Box was damaged and internal box was damaged. More of a FedEx issue.
The entire experience was wonderful. I'll continue to do business with Tradesy. Love Love Love
Will definitely purchase from Tradesy again! Easy, quick way to shop. Very reliable and is my #1 site/app to shop. Everyone download the app and begin shopping. I love the most that everything is authentic as described in the posting!
So beautiful! In perfect condition and super fast shipping!
Product is okay, I thought it will look better
It came early which is good
Such fast shipping! Item in great condition, can barely even tell there's any wear! So happy.
Received them quickly, packed well. Beautiful shoes at a great price!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

