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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

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Ohio
1 review
0 helpful votes
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Another great experience
February 16, 2022

Bag came quickly as looks even better in person. I love it!

Date of experience: February 16, 2022
Alabama
1 review
0 helpful votes
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Future picnics
February 16, 2022
Updated review

Loved that I found this site. It is easy to navigate and the merchandise that I have order has been perfect.

Date of experience: February 16, 2022

Great!
February 9, 2022
Previous review

Great!

Date of experience: February 9, 2022
New York
1 review
0 helpful votes
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Quick process
February 16, 2022

Seller sent the item quickly and it just just as listed!

Date of experience: February 16, 2022
Pennsylvania
1 review
0 helpful votes
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Vintage Louis Vuitton
February 16, 2022

Shipping took a little longer than I thought it would but it was all worth it because the bag was amazing!

Date of experience: February 16, 2022
Connecticut
1 review
0 helpful votes
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This is my first time shopping with Tradesy and I was very pleased with the experience. The site was easy to navigate through and there was a great selection of items. My purchase arrived timely and was in the condition described.

Date of experience: February 15, 2022
Iowa
1 review
0 helpful votes
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Excellent experience.
February 16, 2022

I was able to easily find the item I was looking for. Item was true to description in excellent condition.

Date of experience: February 15, 2022
Wisconsin
1 review
0 helpful votes
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I did not receive what I ordered
March 18, 2022

I was so looking forward to receiving the skirt I ordered and it looks nothing like what I ordered.

Date of experience: February 15, 2022
dev o. Tradesy Rep
over a year old

Hi Christine,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

I am so sorry the skirt came misrepresented from the listing - we know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Virginia
1 review
0 helpful votes
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Gorgeous backpack
February 15, 2022

Wonderful bag. It is beautiful, just as I imagined it would look. I am very satisfied. Also my purchase arrived quickly, which is a plus.

Date of experience: February 15, 2022
California
1 review
0 helpful votes
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LV PURSE
February 15, 2022

Thank you! She loves her purse thank you for the help

Date of experience: February 15, 2022
Mississippi
3 reviews
0 helpful votes
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All saints Red Snakeskin Booties
February 15, 2022

It was easy to find what I wanted. My booties arrived quickly and in perfect condition. The fit is true to size and they are as pictured. I absolutely love them. I've had a great experience with this seller.

Date of experience: February 15, 2022
New York
2 reviews
0 helpful votes
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Louis Vuitton sandals
February 15, 2022

Quick delivery. Item as described. Great item! Will definitely order from Tradesy again

Date of experience: February 15, 2022
Illinois
1 review
0 helpful votes
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Tradesy purchase
February 15, 2022

Arrived on time and well packed and in great condition

Date of experience: February 15, 2022
Minnesota
1 review
0 helpful votes
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Great handbag!
February 15, 2022

The Marino Orlando bag is as described. Love it! Great packaging.

Date of experience: February 15, 2022
New Jersey
1 review
0 helpful votes
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Love it!
February 15, 2022

Once purchased I waited a little over a week and when I received my nicely
Wrapped package, it was all worth it.

Date of experience: February 15, 2022
Georgia
1 review
0 helpful votes
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Who knew?
February 15, 2022

... that Jewelry shopping could be this easy! Will definitely do Tradesy again.

Date of experience: February 14, 2022
Michigan
3 reviews
1 helpful vote
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Basquiat Coach crossbody
February 15, 2022

I ordered this for my daughter's birthday. It will be a great little crossbody when she's going out to dinner or running quick errands. She loves Basquiat and his art. My only problem—my fault—was that I used the "Tradsey10" code for 10% off and meant to use "Gift 50" for $50. Off! Doggoneit! But I ordered it on 2/11/22 and got it on 2/14/22! Quickest order and delivery ever! Thank you!

Date of experience: February 14, 2022
Tennessee
1 review
0 helpful votes
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Awesome transaction!
February 15, 2022

Love the boots and was so surprised to receive them so quickly! Happy Valentines Day to me!

Date of experience: February 14, 2022
Colorado
1 review
0 helpful votes
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Shipping was so fast!
February 15, 2022

Thank you so much! I love it. Exactly how it was pictured.

Date of experience: February 14, 2022
Florida
1 review
1 helpful vote
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Never order from here
March 17, 2022

My fiancé ordered me a vintage Chanel necklace from tradesy and we received the package with a. Chanel box and no Chanel necklace. We disputed it with the seller and tradesy and they basically told me that we were out of luck and out $1200. I am completely disgusted at this company and will never order anything from them and urge all to never order anything from them. I highly recommend never purchasing anything from them or their sellers

Date of experience: February 14, 2022
dev o. Tradesy Rep
over a year old

Hi Elizabeth,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Please know we aim to be of full support to you in making sure an investigation is had with the shipping courier to see what happened with your package during delivery. I see we had been working with Fed-Ex to find you some insight into this matter and have emailed you their update to us. We are here should you want any further information regarding next steps, please give us a call at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Colorado
1 review
0 helpful votes
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Prada Hat
February 15, 2022

I received the product expeditiously. The product was as described.

Date of experience: February 14, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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