Tradesy
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very happy with my purchase. Fast delivery and package was nicely packed
Superior experience as always. Amazing price, condition and shipped to me same day!
Great experience overall. I appreciate the opportunity to place items in my cart until I'm ready to complete my purchases. Good communication.
The seller was a bit difficult with responding and the overall process. I did not receive my purchase when I needed it as I let the seller know when I was looking to receive. A shipping charge was added on to the price only to not receive in time for the event I wanted it for and I don't believe they were upfront and honest with the shipping details knowing that they wouldn't arrive in time.
The items came just as describe. Super fast shipping. Thank you.
Easy to search, ask questions of the seller, place orders and receive product! Thank you!
This was my first experience with Tradesy. First, I get a message from the seller days later that my shipment will be delayed due to something about having to change an address. I was expecting them by the latest Feb14th. They arrived Feb 18th. When I opened the box, the Louboutins were filthy inside. There is also a large stain on the heel which was the first thing I saw upon opening the box. Disappointing!
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
My experience with the Tradesy site itself was fine. They noticed when the bag had not shipped after a week and contacted me with options. I contacted the seller who was very responsive and shipped immediately after contacting her and it arrived quickly after. The bag, although beautiful and in fairly good condition, was not as advertised. It was advertised as "new, never used." It clearly had been used. There were brown stains in the interior corners that, fortunately I was able to get out without staining or damaging the lining, as well as other visible signs of wear - small particles left behind and a musty odor. Overall, it's in good condition and does not cause me to want to return it.
Quick, easy, responsive seller, timely arrival, no damages. It truly is new with tags! LOVE!
I love it! The coat is just as described, and it arrived within a week. Thank you!
I love this Tommy Bahama hoodie! It arrived in great condition, and it's a nice fit for me! Very pleased!
I've been looking for these in black for years. Thanks
Great experience! I Love my Prada shoes.
I have used the Tradsey site in the past and have never had a problem. The priduct received was just as presented.
Great service and great product. Quick shipping and I am very pleased. Thank you.
Great! As expected. Good follow up. Will be shopping here again.
Gad was great but it arrived wrapped in some weird tape and not in a package or box.
Very nice shoes, new in a box. They fit perfectly!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry to hear that there was a delay in receiving your item, especially if the seller said it could be expedited. Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. You can contact us at [email protected] - We want to do anything we can to make each experience worthy of your best possible rating!