Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Quick and easy to order. Reassuring about any potential issues and the willingness to make it right. Gave a first time user discount, which was very helpful. Everything arrived qyickly and perfectly, there were no issues. Thanks so much!
Item is take 14 days to receive it and on the site it had all paperworks but when it received no documents.
The bag came quickly and just as described. Packaged nicely and it's such a cute purse! Adding to my coach collection!
LV Damier Ebene Passport cover exactly as described. Less wear than stated, passport does fit very snug. Very satisfied with my purchase.
First time ordering anything and I am so happy to say everything was perfect! Would definitely try again!
Im not happy the handbag it's totally faded one one side.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Terrible experience noted I will not be led to believe it was a true brand product as a mock -up I am insulted
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Perfect condition, tags still on, fit amazing! The order came within a week of ordering. Very easy experience ordering. I had looked for these everywhere and couldn't find them!
Excited for my item. Beautiful bag. Packaged very well. Can't wait to use it.
As stated in the title. To Tradesy: Why is the minimum word limit 50 character? This is unreasonable, please delete this limitation.
Great experience thank you so much to the seller my tote and extra scarf is amazing
First time buyer... all went smoothly. And, the bag I purchased was better than I expected. It was just like the photos... in really good condition.
Shipped quickly, good communication, product as described.
Love Tradesy! You find exquisite styles for great prices! I brought high end fashions without break-in the bank. Thanks a million!
I love love Tradesy! I can afford monthly payments to get the latest beautiful designer bags! Now I owned Gucci, LV and other high name brands at affordable prices! I am so excited! Happy Hoildays!
Very impressed with entire experience, efficient, reliable and would highly recommend
Love the Financing, no hassle. Now I need to cancel further payments. The bag was a plastic, hoax. FAKE, FAKE, FAKE!
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if they have authenticity concerns they can file a misrepresentation claim within 4 days of delivery. We are happy to see you are currently working with our Returns Team.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, or if you would like us to reach out to the seller regarding the additional paperwork you were supposed to receive please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We will be sure to share your feedback with our team in hopes to grow in the right direction. If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.