Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Came right on time and is exactly as described and what I expected. Couldn't be happier!
Very pleased with purchase. Very happy I found this website.
Seller was quick to respond and communicated clearly. Item as described.
Was very happy with the overall experience. I always wanted one however to pay for a brand new one was way to expensive for me. I will be purchasing again. Thank you
Shirt was new as described and shipped immediately this was certainly a great purchase Thank you
Took to long to take package to post office. Recommend not printing out ticket until ready to ship.
Happy with item and quick shipping, I will be ordering from Tradsey again like the return policy!
Item as described; beautiful coat; super fast shipping;
These earring are beautiful. Thank you! Arrived in a timely manner and consistently kept in touch. Thank you so much!
I am satisfied with the product. The image and descriptions shown is accurate.
Tradsey is a good consignment shop to buy or sell older or new merchandise. My previous experience with them has been good. My recent purchase however did not go well at all. Years ago I created a profile with Tradsey. I never updated that profile then went online to purchase merchandise. Because I did not update my mailing address on my old profile my merchandise I purchased went to the wrong address. I was told by Tradsey there was nothing they could do on there in about this except for me contact the seller directly to update my address with them. My seller said they would do this for me after giving them my correct address but chose not to do so in the end because they were already paid for the merchandise. A word of advice for Tradsey. As a company to help protect your customers who have a profile with you or not, your website should ask the customer for their current shipping or mailing address. Not doing so is bad business because now your customer is out of money for their merchandise therefore leaving someone else to enjoy what your customer has paid hundreds or even thousands of dollars for their merchandise. Which then of course will cause that customer not to return to shop at Tradsey.
Wait time was not long at all. Overall my experience was great.
It was just as described and got here quickly. I love it!
My experience with Tradesy has been pretty good so far.
My bag is in amazing condition! I scanned the microchip with my phone to check authentication at there is a microchip detected! Thanks for the honesty!
Great. Love it, easy to shop. Product is In good condition. Save site and trustworthy.
Order received timely, exceeded my expectations. I love the purse, it looks great!
My experience has been good and business has been professional and quality worthy.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Samantha,
We recently reviewed your feedback and wanted to follow up with you.
Firstly, we appreciate your kind words about our platform, and we're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry for any trouble with the shipment of your latest purchase, we know how unnerving this can be. We advise buyers that if a wrong address is on your account at the time of purchase, your best course of action is to reach out to the seller to have the sale canceled so you can repurchase the item once you've updated your Tradesy account with the correct shipping address. Please know sellers do not receive earnings for sales made, until 7 days after the item delivers, and it is confirmed there is no return request from the buyer. That being said, we know this has been a less than stellar experience, and we have made sure to notate your feedback for our Product Team to review in the hopes we can update our shipping structure to be more buyer-friendly for these kinds of scenarios.
Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!