logo

Tradesy

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of Tradesy

Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Kristy W.
Unfollow Kristy W.
Share Review
Report Review

Great purchase!
February 22, 2022

Came right on time and is exactly as described and what I expected. Couldn't be happier!

Date of experience: February 22, 2022
District of Columbia
2 reviews
0 helpful votes
Follow Lisa X.
Unfollow Lisa X.
Share Review
Report Review

Tory Burch Earrings and necklace
February 22, 2022

Very pleased with purchase. Very happy I found this website.

Date of experience: February 22, 2022
Illinois
1 review
0 helpful votes
Follow Nicole K.
Unfollow Nicole K.
Share Review
Report Review

Ferragamo Purse
February 22, 2022

Seller was quick to respond and communicated clearly. Item as described.

Date of experience: February 22, 2022
Illinois
3 reviews
0 helpful votes
Follow null I.
Unfollow null I.
Share Review
Report Review

Happy
February 22, 2022

Was very happy with the overall experience. I always wanted one however to pay for a brand new one was way to expensive for me. I will be purchasing again. Thank you

Date of experience: February 22, 2022
Florida
1 review
0 helpful votes
Follow Neyita P.
Unfollow Neyita P.
Share Review
Report Review

Excellent purchase
February 22, 2022

Shirt was new as described and shipped immediately this was certainly a great purchase Thank you

Date of experience: February 22, 2022
Georgia
1 review
0 helpful votes
Follow Ciara N.
Unfollow Ciara N.
Share Review
Report Review

Fast response long shipping wait!
February 22, 2022

Took to long to take package to post office. Recommend not printing out ticket until ready to ship.

Date of experience: February 22, 2022
Minnesota
1 review
0 helpful votes
Follow Julie W.
Unfollow Julie W.
Share Review
Report Review

Happy with purchase
February 22, 2022

Happy with item and quick shipping, I will be ordering from Tradsey again like the return policy!

Date of experience: February 22, 2022
Connecticut
1 review
0 helpful votes
Follow gramelly S.
Unfollow gramelly S.
Share Review
Report Review

Beautiful coat;
February 22, 2022

Item as described; beautiful coat; super fast shipping;

Date of experience: February 22, 2022
Ohio
1 review
0 helpful votes
Follow Jill J.
Unfollow Jill J.
Share Review
Report Review

Tory Burch Earrings
February 22, 2022

These earring are beautiful. Thank you! Arrived in a timely manner and consistently kept in touch. Thank you so much!

Date of experience: February 22, 2022
New York
1 review
0 helpful votes
Follow Patricia M.
Unfollow Patricia M.
Share Review
Report Review

Product quality looks good.
February 22, 2022

I am satisfied with the product. The image and descriptions shown is accurate.

Date of experience: February 22, 2022
Delaware
1 review
0 helpful votes
Follow Samantha D.
Unfollow Samantha D.
Share Review
Report Review

Great consignment shop
March 24, 2022

Tradsey is a good consignment shop to buy or sell older or new merchandise. My previous experience with them has been good. My recent purchase however did not go well at all. Years ago I created a profile with Tradsey. I never updated that profile then went online to purchase merchandise. Because I did not update my mailing address on my old profile my merchandise I purchased went to the wrong address. I was told by Tradsey there was nothing they could do on there in about this except for me contact the seller directly to update my address with them. My seller said they would do this for me after giving them my correct address but chose not to do so in the end because they were already paid for the merchandise. A word of advice for Tradsey. As a company to help protect your customers who have a profile with you or not, your website should ask the customer for their current shipping or mailing address. Not doing so is bad business because now your customer is out of money for their merchandise therefore leaving someone else to enjoy what your customer has paid hundreds or even thousands of dollars for their merchandise. Which then of course will cause that customer not to return to shop at Tradsey.

Date of experience: February 22, 2022
dev o. — Tradesy Rep
over a year old

Hi Samantha,

We recently reviewed your feedback and wanted to follow up with you.

Firstly, we appreciate your kind words about our platform, and we're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are terribly sorry for any trouble with the shipment of your latest purchase, we know how unnerving this can be. We advise buyers that if a wrong address is on your account at the time of purchase, your best course of action is to reach out to the seller to have the sale canceled so you can repurchase the item once you've updated your Tradesy account with the correct shipping address. Please know sellers do not receive earnings for sales made, until 7 days after the item delivers, and it is confirmed there is no return request from the buyer. That being said, we know this has been a less than stellar experience, and we have made sure to notate your feedback for our Product Team to review in the hopes we can update our shipping structure to be more buyer-friendly for these kinds of scenarios.

Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Georgia
1 review
0 helpful votes
Follow Camille S.
Unfollow Camille S.
Share Review
Report Review

Wait time was not long at all. Overall my experience was great.

Date of experience: February 22, 2022
Missouri
1 review
0 helpful votes
Follow Cassidy I.
Unfollow Cassidy I.
Share Review
Report Review

Perfect!
February 22, 2022

It was just as described and got here quickly. I love it!

Date of experience: February 22, 2022
Texas
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

Cute wallet
February 22, 2022

I received my rose pink Coach wallet and love it! Thanks.

Date of experience: February 21, 2022
California
1 review
0 helpful votes
Follow Vivian X.
Unfollow Vivian X.
Share Review
Report Review

Great deal
February 22, 2022

My experience with Tradesy has been pretty good so far.

Date of experience: February 21, 2022
California
1 review
0 helpful votes
Follow Lida G.
Unfollow Lida G.
Share Review
Report Review

So cute!
February 22, 2022

Beautiful little rose coin purse. It was just as described and fast shipment!

Date of experience: February 21, 2022
California
1 review
0 helpful votes
Follow Kaleena W.
Unfollow Kaleena W.
Share Review
Report Review

Almost perfect condition!
February 22, 2022

My bag is in amazing condition! I scanned the microchip with my phone to check authentication at there is a microchip detected! Thanks for the honesty!

Date of experience: February 21, 2022
Arizona
1 review
0 helpful votes
Follow BLANCA U.
Unfollow BLANCA U.
Share Review
Report Review

Awesome. Loved it
February 21, 2022

Great. Love it, easy to shop. Product is In good condition. Save site and trustworthy.

Date of experience: February 21, 2022
Minnesota
1 review
0 helpful votes
Follow Patrice O.
Unfollow Patrice O.
Share Review
Report Review

Happy
February 21, 2022

Order received timely, exceeded my expectations. I love the purse, it looks great!

Date of experience: February 21, 2022
California
1 review
0 helpful votes
Follow Justina E.
Unfollow Justina E.
Share Review
Report Review

Superb!
February 21, 2022

My experience has been good and business has been professional and quality worthy.

Date of experience: February 21, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
See all photos