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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great communication!
February 23, 2022

The seller was great at communicating and the shipping was fast!

Date of experience: February 23, 2022
New York
1 review
0 helpful votes
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Prompt and reliable
February 23, 2022

Received my order and updates all timely. Dress came as described.

Date of experience: February 23, 2022
Wisconsin
1 review
0 helpful votes
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Good purchase!
February 23, 2022

Super happy with my purchase. Delivery timeline wasn't the same as what was estimated by tradesy, but that was ok for me. I will note the dress could have included a note on the length of the gown because it seems a little off. I'm shorter and it's the perfect length for me. But if I was a tall girl I wouldn't have been able to use this and would have had to resell. I tried the same dress on elsewhere also unaltered from a sample and it was much longer.

Date of experience: February 23, 2022
District of Columbia
2 reviews
0 helpful votes
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Beautiful Socks!
February 23, 2022

The socks are chic! I'm glad I was able to purchase them!

Date of experience: February 23, 2022
Iowa
1 review
0 helpful votes
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Very Good
February 23, 2022

Experience was Very Good. This is my first time and the product was just as the pictures. Shipping was very fast.

Date of experience: February 23, 2022
Florida
1 review
0 helpful votes
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First purchase
February 23, 2022

It was a smooth process from placing the order to receiving the product.

Date of experience: February 23, 2022
Colorado
1 review
0 helpful votes
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Fast and as described
February 23, 2022

The item was delivered quickly and just as described. Nicely packaged as well.

Date of experience: February 23, 2022
Florida
1 review
0 helpful votes
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I have no complaints for the seller or the merchandise but I am very unsatisfied with the DHL delivery service and the fact that they require a "live signature" something that doesn't work very well for families which are constantly at work. They were not very accommodating and it was a hassle to obtain the package. I will not buy anything with DHL shipping. I hen I was finally able to get the day off to drive to the DHL location, there was a line of people with similar problems.

Date of experience: February 23, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with the delay in receiving your order due to having to sign for the package.

For most orders on Tradesy, there will be a signature required. We are so incredibly sorry for the inconvenience this has caused! While this is currently our policy, we will be sure to share your feedback with our team in hopes that we can improve this process for our buyers.

If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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Thrilled!
February 23, 2022

A++ Seller - quick to ship. I'm in love with my new Lilly Pulitzer dress!

Date of experience: February 23, 2022
Illinois
1 review
0 helpful votes
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Easy transaction
February 23, 2022

I found the wallet I was looking for, for a great price and in came in no time!

Date of experience: February 22, 2022
New Jersey
1 review
0 helpful votes
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Sweater
February 23, 2022

Great love my new sweater can't wait to wear it ….

Date of experience: February 22, 2022
Massachusetts
1 review
0 helpful votes
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Simple
February 23, 2022

Great deal on a new bag! Love the variety that Tradesy has and fast shipping

Date of experience: February 22, 2022
California
2 reviews
0 helpful votes
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I wanted to replace a beloved Gucci scarf that was stolen and found the exact replacement at Tradesy, like new, for an excellent price—so thrilled!

Date of experience: February 22, 2022
Arizona
1 review
0 helpful votes
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Necklace was broken and one of the earrings was missing a back.

Date of experience: February 22, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or arrived damaged, they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Tennessee
1 review
0 helpful votes
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Placed my order, received it and was very pleased with my purchase.

Date of experience: February 22, 2022
California
1 review
0 helpful votes
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Very pleasant experience, would definitely buy from this seller again

Date of experience: February 22, 2022
New Jersey
2 reviews
0 helpful votes
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Beautiful summer treat!
February 22, 2022

Loved my neon orange sunglasses; the prefect eye candy for this upcoming summer.

Date of experience: February 22, 2022
California
1 review
0 helpful votes
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YSL Lou Lou
February 22, 2022

Handbag arrived promptly and in new condition as advertised.

Date of experience: February 22, 2022
Pennsylvania
1 review
0 helpful votes
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Nice and fast service. Thank you
February 22, 2022

Bought online. They shipped next day. I got 2 days later.

Date of experience: February 22, 2022
Virginia
1 review
0 helpful votes
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That was quick!
February 22, 2022

In less than a week I received my order! The condition of the item was as described! I will definitely be ordering again :)

Date of experience: February 22, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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