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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Sue H.
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Charm was listed as being 1" long. It is less than 1/2". Box & pouch were not authentic. Necklace appears to be a fake as well for multiple reasons; too involved to go into detail. Item was not shipped from US as indicated in description; it was shipped from Japan.

Date of experience: February 24, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. We are happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Florida
2 reviews
0 helpful votes
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Awesome seller!
February 24, 2022

Awesome seller! Great communication, quick shipping, just as described, great price. Thank you SO much!

Date of experience: February 24, 2022
California
2 reviews
0 helpful votes
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Nice
February 24, 2022

Easy wonderful nice fast will order again from this site

Date of experience: February 24, 2022
New York
1 review
0 helpful votes
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Very nice seller.
February 24, 2022

Very good. Sent me a beautiful thank you note. Nice person..

Date of experience: February 24, 2022
Connecticut
1 review
0 helpful votes
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These are perfect!
February 24, 2022

I did some checking on line and found that these sneakers run a little big so I figured I'd be ok. Bingo!

Date of experience: February 24, 2022
California
1 review
0 helpful votes
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Purchase of handbag/wallet
February 24, 2022

To Tradesy:

Received the package in good condition.

Date of experience: February 24, 2022
Pennsylvania
1 review
0 helpful votes
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Looks good but had stains and faded rusted iron for the handles. The bag handles had rusted iron where the Gucci sign is which was not shown in the picture of the bag on the website and the handles also had black stains and smells really funky but overall it's not bad for the price and it's manageable which was what I was looking for I guess. But it would've been nice to see the rusted iron handles in the picture before I purchased it tbh.

Date of experience: February 24, 2022
New Jersey
1 review
0 helpful votes
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Prada bag
February 24, 2022

I love it! In beautiful condition as advertised. Thank you!

Date of experience: February 24, 2022
Pennsylvania
1 review
0 helpful votes
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Arrived in 1 day!
February 24, 2022

Great experience - seller communicated with me from purchase to delivery. Provided tracking and arrived in a day.

Date of experience: February 24, 2022
New Jersey
1 review
0 helpful votes
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Quick shipping from seller!
February 24, 2022

Bag was as described seller had quick international shipping!

Date of experience: February 24, 2022
Georgia
1 review
0 helpful votes
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Great customer service
February 24, 2022

I had a question about my purchase. Tradesy answered the call with a live person, understood my concerns, reviewed my question with Tradesy team and contacted the seller on my behalf. Then i was called back with my question fully answered, and the order placed. That is customer service! You can purchase with confidence.

Date of experience: February 24, 2022
Georgia
1 review
0 helpful votes
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Shipping issues, but otherwise fine.
February 24, 2022

My shipping had a lot of issues, but no problems with Tradesy themselves.

Date of experience: February 24, 2022
California
1 review
0 helpful votes
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Louis Vuitton Willshere
February 24, 2022

This was an awesome purchase and experience. The seller kept me informed about the delivery. I received my bag which was in impeccable shape. Way above expectation. Thank you!

Date of experience: February 24, 2022
Georgia
1 review
0 helpful votes
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Excellent quality
February 24, 2022

Fantastic transaction... fast shipping... great price

Date of experience: February 23, 2022
California
1 review
0 helpful votes
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Versace
February 24, 2022

Love the shoes perfect condition. Definitely recommend using Tradesy app for all your designer wants and needs.

Date of experience: February 23, 2022
Nevada
1 review
0 helpful votes
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Beautiful Christian Louboutin Heels!
February 23, 2022

The shoes are beautiful and exactly as described. I will definitely continue buying from Tradesy, highly recommended!

Date of experience: February 23, 2022
Florida
1 review
0 helpful votes
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Fast delivery
February 23, 2022

Surprised that my items were delivered so quickly.

Date of experience: February 23, 2022
New York
1 review
0 helpful votes
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Louis Vuitton neverfull
February 23, 2022

Great experience with seller, communicates quickly and shipping was super fast!

Date of experience: February 23, 2022
Texas
2 reviews
0 helpful votes
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Gucci Slingback shoes
February 23, 2022

I purchased Gucci Slingback shoes from Tradesy and I love them! Other than experiencing grief with Fed-ex saying they attempted delivery of the shoes on two separate occasions and I wasn't home - which is a lie; I am so in love with the shoes. I will buy from this seller again AND from Tradesy!

Date of experience: February 23, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful!
February 23, 2022

Beautiful bag, fast shipping. I always trust Tradesy to have the best products.

Date of experience: February 23, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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