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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Long wait
March 31, 2022

I was a bit concerned because after placing order it was 3 days before I got email confirmation. Then, it took several days to receive and FedEx arrival date kept changing. I wasted a lot of time waiting for bag to arrive bc it needed sig confirmation. When it arrived, FedEx left on porch

Date of experience: February 28, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Florida
1 review
0 helpful votes
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Too small
March 31, 2022

My apologies, I received the order. It was in the mailbox.

Date of experience: February 28, 2022
dev o. — Tradesy Rep
over a year old

Hi Nancy,

We recently reviewed your feedback and wanted to follow up with you.

We're so happy to hear you've received your order! We do our best to support buyers in their shopping endeavors by offering the ability to request a return should the item not be a perfect fit. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.

If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.

Colorado
3 reviews
0 helpful votes
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Easy Transaction
March 1, 2022

Item as pictured and described. Well packaged -Fast shipping,

Date of experience: February 28, 2022
California
1 review
0 helpful votes
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Great experience
March 1, 2022

Found a beautiful bag for a great price and it was delivered right away. Friendly seller and packaged well.

Date of experience: February 28, 2022
Missouri
1 review
0 helpful votes
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Designer purse review
March 1, 2022

Very happy with gucci purse. It was described perfectly. It is very nice and the size is perfect! Arrived quickly.

Date of experience: February 28, 2022
Texas
1 review
0 helpful votes
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Tradsey goods
March 1, 2022

Received my beautiful blouse in the perfect condition tradsey said it was

Date of experience: February 28, 2022
Texas
1 review
0 helpful votes
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I need to double check the original listing pictures to make sure the item I received was from the listing. It came in poorer condition than I thought it was going to come in based on the pictures I remember. However, overall, I am happy.

Date of experience: February 28, 2022
North Carolina
1 review
0 helpful votes
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Tory Burch
March 1, 2022

Fast shipping. Beautiful Tote! Item as pictured. Love, love, love it!

Date of experience: February 28, 2022
Texas
1 review
0 helpful votes
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Nicely Done!
March 1, 2022

Arrived as described and quickly--very cute bag! Can't wait to show it off this spring.

Date of experience: February 28, 2022
Florida
1 review
0 helpful votes
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Disappointed. It was advertised as new dress.
It smells as it was used and some beads are falling. It was my first purchase and last. Sorry
Not good experience

Date of experience: February 28, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Virginia
2 reviews
0 helpful votes
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Love the Watch!
February 28, 2022

I purchased a Forever Fendi watch on Tradesy recently. The watch is current and still being sold in Fendi stores, but I got a brand new version still in the original packaging (with original box and paperwork) on Tradesy for over 50% off retail! Lightning fast shipping as well- overall all very satisfied with the purchase and will definitely buy from Tradesy & this seller again! Thank you!

Date of experience: February 28, 2022
Indiana
1 review
0 helpful votes
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Quick delivery, product as advertised!
February 28, 2022

Great experience. First time user replacing favorite sunglasses I left in a rental car that were out of season!

Date of experience: February 28, 2022
Georgia
1 review
0 helpful votes
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Excellent communication
February 28, 2022

Item was exactly as described in the picture and delivery was fast.

Date of experience: February 28, 2022
New York
1 review
0 helpful votes
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Exactly as described
February 28, 2022

Came exactly as described and is exactly what I hoped for. Thank you!

Date of experience: February 28, 2022
Ohio
1 review
0 helpful votes
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Tory Burch
February 28, 2022

Never received status updates of the progression of the package being sent. Though I am pleased with the bag!

Date of experience: February 28, 2022
Illinois
1 review
0 helpful votes
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Review
March 30, 2022

There was a lot of following up on my end to verify status since it took 1.5 weeks for it to be mailed out & an an additional 8 days to be rechieved on priority 2-day shipping

Date of experience: February 28, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. I sincerely apologize for the inconvenience this has caused you.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Amina Muaddi Rosie sling back pumps
February 28, 2022

Great! Went smoothly. I will likely purchase again from tradesy

Date of experience: February 28, 2022
Michigan
1 review
0 helpful votes
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Buyer
February 28, 2022

Received my item in new condition with no flaws. Would definitely purchase from seller again the future.

Date of experience: February 28, 2022
New York
1 review
0 helpful votes
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Great customer service.
February 28, 2022

I appreciate Tradesy's prompt response when I asked the delivery status. I will use them again in the future!

Date of experience: February 28, 2022
Florida
1 review
0 helpful votes
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Very nice
February 28, 2022

Beautiful can't be more satisfied exactly what I expected thank you for your service

Date of experience: February 28, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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