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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Perfect!
March 19, 2022

Item arrived promptly. Brand new—not a scratch on them with the box & dust bags.

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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Perfect!
March 19, 2022

Awesome first experience, the bag was in pristine condition.

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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Red Bottoms
March 19, 2022

Received my authentic shoes promptly and packaged properly.

Date of experience: March 19, 2022
Pennsylvania
1 review
0 helpful votes
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Perfect
March 19, 2022

Bag was everything I wanted. Perfect color. Came in pristine condition.

Date of experience: March 19, 2022
Georgia
1 review
0 helpful votes
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Very happy with my purchase
March 19, 2022

Great customer service. Dress was just as pictured. Very beautiful and comfortable.

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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Love My Shoes!
March 19, 2022

Thank you so much! Order and delivery was seamless.

Date of experience: March 18, 2022
California
1 review
0 helpful votes
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Awesome
March 19, 2022

Quick and easy transaction! Seller was quick at responding to my messages and answering questions. Item arrived just as described.

Date of experience: March 18, 2022
Tennessee
1 review
0 helpful votes
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Tradesy was really good about crediting my account and sending updates.

Date of experience: March 18, 2022
Ohio
1 review
0 helpful votes
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Purchase
March 19, 2022

The dress I ordered arrived quickly and looked just as pictured

Date of experience: March 18, 2022
Florida
1 review
0 helpful votes
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Love it
March 19, 2022

The handbag is awesome and enjoy it very much even my husband said I love that purse you just got

Date of experience: March 18, 2022
Florida
1 review
0 helpful votes
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Questionable
April 18, 2022

At first glance the item looks very nice but I do not trust the authenticity and so therefore I sent it to be checked for authentication

Date of experience: March 18, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas.

Authenticity reviews take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Illinois
1 review
0 helpful votes
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Excellent customer service
March 19, 2022

Excellent customer service I made a mistake online paying for the item I notified them to cancel the item so that I could re-purchase and add the discount. They immediately canceled the order I just re-ordered it today this happened last night and the customer service is perfect very very pleased

Date of experience: March 18, 2022
South Carolina
1 review
0 helpful votes
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Excellent on all fronts
March 18, 2022

Item as described; prompt delivery; good packaging; great price; great communication from seller. Satisfaction

Date of experience: March 18, 2022
Pennsylvania
1 review
0 helpful votes
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I have been looking for this specific Kate Spade handbag and was so happy when I saw it for the best price that I have seen in my searching on Tradesy. And I got it so quickly! I'm looking forward to using it!

Date of experience: March 18, 2022
Colorado
1 review
0 helpful votes
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Her face was priceless when she opened the box! Thank you so much! Atte: Ryan C.!

Date of experience: March 18, 2022
New Jersey
1 review
0 helpful votes
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Very happy with my purchase
March 18, 2022

Absolutely the best! Love my new shoes! Quick response and super delivery.

Date of experience: March 18, 2022
California
2 reviews
0 helpful votes
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Very happy... this is exactly what
I wanted! Especially after everything I've gone through with being diagnosed!

Date of experience: March 18, 2022
California
1 review
0 helpful votes
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Gucci loafers
March 18, 2022

The shoes are great
I don't know what else to say. I am supposed to write 50 characters and that is why I am writing this. Pretty stupid since there isn't much to say

Date of experience: March 18, 2022
Hawaii
1 review
0 helpful votes
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I love it.
March 18, 2022

Great buy. It was packaged well and received in great condition. The shipping was right on time. I can't wait to show it off.

Date of experience: March 18, 2022
New York
1 review
0 helpful votes
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Fast delivery, great item
March 18, 2022

I received the delivery so effortless and quickly. Loved the product as it was just as expected!

Date of experience: March 18, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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