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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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American flares
March 20, 2022

Great experience and really fast shipping! Would purchase again!

Date of experience: March 20, 2022
New York
1 review
0 helpful votes
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Perfect condition, fast shipping!
March 20, 2022

Product arrived in perfect condition, no signs of wear and tags still on. Packaged great for shipping as well!

Date of experience: March 20, 2022
Michigan
1 review
0 helpful votes
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Service
March 20, 2022

Always happy with my interactions, the best service!

Date of experience: March 20, 2022
New York
1 review
0 helpful votes
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Wonderful!
March 20, 2022

I love the bag! Exactly as promised. Shipped fast and packed well.

Date of experience: March 20, 2022
New York
2 reviews
0 helpful votes
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Brown and fuchsia wallet
March 20, 2022

I loved the wallet but I need to return it, because the lock doesn't lock tight. I emailed the seller

Date of experience: March 20, 2022
Mississippi
1 review
0 helpful votes
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MK backpack
March 20, 2022

I am completely in love with my bag. Can't believe how fast it shipped!

Date of experience: March 20, 2022
California
1 review
0 helpful votes
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Perfect
March 20, 2022

My seller was gracious and very quick shipping… 5 stars

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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Cool bag
March 20, 2022

Lovely, just as described. Will check site more often

Date of experience: March 19, 2022
New York
1 review
0 helpful votes
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Lovely handbag
March 20, 2022

Item was exactly as featured and delivered within days.

Date of experience: March 19, 2022
Arizona
1 review
0 helpful votes
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Happy with my purchase!
March 20, 2022
Updated review

Easy order, great website. I am addicted to this site!

Date of experience: March 19, 2022

Excellent!
October 26, 2021
Previous review

Awesome experience with my first Tradesy purchase!

Date of experience: October 26, 2021
Arizona
1 review
0 helpful votes
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Gross, Dirty Shipment
April 19, 2022

Terrible experience. Finally received the shoes today after more than 10 days.

Inside the sole of one shoe was caked on dried food with multiple hairs stuck to it. Really gross.

If it wasn't for these shoes being impossible to find I would be rejecting the shipment. I will take the shoes to be professionally cleaned

Not thinking I'll trust shopping at Tradesy again. I have never had this experience with the Real Real :(

Date of experience: March 19, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

California
1 review
0 helpful votes
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Great Condition, Fast Shipping!
March 19, 2022

Awesome! I was looking for a small, but stylish bag to take to Mexico. Perfect! It is in great condition and the color goes everything.

Date of experience: March 19, 2022
Tennessee
1 review
0 helpful votes
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Wonderful
March 19, 2022

Great handbag! I love it! It was just as described!

Date of experience: March 19, 2022
Texas
2 reviews
0 helpful votes
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Surprisingly quick.
March 19, 2022

The whole transaction happened so fast. I ordered my bag on Thursday and received it Monday... Seller shipped the same day i placed my order. Very satisfied customer here, however it's only been five days. Plus my bag is gorgeous!

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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It went very smooth and I received the legit product I purchase.
Must mention the seller was reliable and honest.

Thanks!

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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LCC
March 19, 2022

Amazing! My order arrive so quickly and in great condition!

Date of experience: March 19, 2022
Georgia
1 review
0 helpful votes
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Fedex
March 19, 2022

I usually do not like to deal with FedEx. Because they do not deliver packages. Also the wear and tear on the shoes was not described accurately.

Date of experience: March 19, 2022
Washington
1 review
0 helpful votes
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Gift
March 19, 2022

Fine went very smooth I like dealing with Tradesy. Very professional great service

Date of experience: March 19, 2022
New York
1 review
0 helpful votes
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Not only is the bag not in good shape but it came to me with an international post label from Dubai (via Express worldwide). Had I knowned its origin I would have never bought this bag, please advise as to your decision as soon as possible.

Date of experience: March 19, 2022
dev o. — Tradesy Rep
over a year old

Hi Barbara,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your recent purchase. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We do our best to support buyers in their shopping endeavors by offering the ability to request a return. We see your return has been initialized and you have received the pre-paid label. As soon as it delivers we will inspect the item thoroughly and email you the outcome of your refund. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.

If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.

California
1 review
0 helpful votes
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Gucci Tote
March 19, 2022

Happy with my item. The condition was as described and fast shipping.

Date of experience: March 19, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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