TradesyReviews 9,836

Hi There,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

That being said, we are happy to hear that through our phone conversations, we were able to come to a viable resolution regarding the shipping claim that was filed with Fed-Ex. Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior. If for example, you sold a red shirt and a blue shirt was returned by the buyer the item would be sent back to the buyer and your funds would be released.

Regardless, we're terribly sorry for any trouble or inconvenience our current Return Policy has caused. This is the feedback that we receive from our sellers quite frequently, so I will be sure to share your feedback with my managers in hopes that they will re-evaluate our system in place as we are constantly looking for ways to update our platform to be user friendly and efficient for all.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!

Thank you for taking the time to provide detailed feedback, we often use customer insight to help streamline our services to be more enjoyable for all. If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Lisa,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are so sorry that the bag you received came with more wear than listed. We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim within our returns timeframe, and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Amy,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear about the trouble regarding our commission rate! We will be sure to share your feedback with our Product Team in hopes that they will revisit the sellers' commission structure.

We had been receiving some insightful feedback about our payout timeframe this year, which is why I am happy to inform you we've actually changed our fund's release timeframe this past Spring from 21 days to 7 days! Per our new payout policy, you will be able to withdraw funds at midnight on the 7th day from delivery as long as the buyer hasn't requested a return. We know this was a longstanding issue for our sellers and we had to change. That being said, we are still constantly looking for ways to improve our user experience, I will be sure to notate your feedback for our Product Team to review.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Hi There,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and the items listed on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Please know Tradesy does not have any influence on the way sellers list their goods, however, you can always report an item using the "Report a listing" button at the bottom of the listing. Additionally, you can reach out to the seller directly via the "Ask a Question" button at the listing to inquire about pricing. For more information regarding this, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!