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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Any messages I sent to Tradesy or sellers were responded to the same day or the next day at the latest. Very helpful and answered all my questions.
This was my first purchase on Tradesy and the bag was super nice, well packed, and shipped quickly.
The order came on time and the entire process was great from start to finish!
Timely shipping and product as described. Seller was diligent in her correspondence regarding this product.
I received my order in a timely fashion. And it came in good condition and good packaging
As described and in perfect condition! They came with original YSL case and new.
Fast shipping. Felt confident in my purchase with the seller. Items arrived amazingly quick.
I really got a good deal on authentic LV bag in very good condition. I will definitely recommend people to use this site!
The seller was extremely slow. They did not ship the purse until 10 days after I purchased it. I was very disappointed. I was getting ready to cancel my order all together. I ordered the bag on the 5th and I didn't get it until the 22nd and that was purely due to the slowness of the seller. Once I did finally get the purse it had numerous gross dirt marks and some dirty substance on it that I don't even know what it was. There was even some lady's long black curly hair in the bag with my purse which grossed me out. The purse was crammed into a shipping box that did not fit it, the handles were bent. And no cushioned packing material whatsoever was around the purse, only inside the purse. It was placed in a clear plastic trash bag and then inside the shipping box. I was just pretty disappointed all around. I was able to clean it and make it satisfactory but I should not have had to do that for a $250+ purse. And the bend to the handles has flattened out. I won't be buying on Tradesy again.
I ordered a black silk top that was described as "like new" condition. The top has a dry clean only care label but had been machine washed so the material was rumpled and worn looking.
Hi Erin,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your recent purchase! This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Oh no! We are so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
I'm so happy with my purchase! Exactly what I was looking for! The seller was terrific to deal with, I would definitely purchase from her again!
Yes, I received my order. Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks Thanks thanks
Easy purchasing experience from start to finish will purchase again when given the opportunity
The shoes look great and are exactly as they were described
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Whitney,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your recent purchase. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Gosh, we're terribly sorry this buying experience was anything less than stellar. Please know you can always contact us in regards to a shipping inquiry and we would be happy to reach out to the seller on your behalf. The last thing we want for our buyers is to have to keep an item they are not 100% satisfied with. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.