TracFoneReviews 362

Tried to activate two new 'refurbished' phones I bought off their site. Phone number one was a number transfer. It almost worked. Everything transferred but the number. Called customer service and after 1 hour and two cs agents phone number one was up and working. Now on to phone number 2... again tried to activate the phone over the web site. The site told me to call customer service. I did and they were able to activate phone number 2 but in the mean time they de-activated phone number 1 - the one with the number transfer. Called customer service and after 2 hours and talking to th I still haree cs agents I have an inactive phone that they cant fix. If I was able to do everything over their web site I wouldn't have had to deal with the off shore customer service department and I have two working phones.

I had been having to call tech support about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else's phone than I spoke to people on my phone. Then they screwed up my account even worse: lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not give refunds. After four or five phone calls totaling four or five hours, and being told to call back again tomorrow- I filed a complaint with the Better Business Bureau. It took nearly two months to get a response. The minutes they could not recover in five hours suddenly became possible in less than five minutes. However, being two months after the fact, I had already changed carriers. I received a refund for the unused time.
If customer service is not willing to solve the problem file a complaint with the Better Business Bureau Florida. www.bbbsoutheastflorida.org

I love my elderly father & I'm glad I got him a Tracfone. He did not want a cell phone. Nor did he feel a need for one, but I bought him an inexpensive reconditioned Tracfone at tracfone.com. Shipping was free and it came with a 60 minute card and I bought an additional 60 minute card. A small investment to test if he would take to a cell phone.

He took to it like a duck to water. He never imagined how much he would use it or how much easier it made his life. It's been about 8 years now and he wants an upgrade. No problem. I already ordered and received a new one in anticipation of fathers day.

I ordered a reconditioned tracfone samsung t301g sim 5 + 60 minute double minutes for life service pin card on 7/18/11. This order was suppose to be shipped 3 day fedex.

Well to make a long story short I had to call tracfone 3-4 times and speak to people in foreign countries that I could not understand to get the tracking info. The phone finally arrived, but it couldn't be activated for some reason?

I spent hours on the phone with tracfone and finally found out that they sent me a straight talk phone with a tracfone service card; of course it could not be activated.

On 7/28/11 I was given case #'s for the wrong phone to be picked up by fedex and the correct phone to be shipped out; plus a complimentary additional service minutes card.

As of 8/7/11 I have yet to receive anything from tracfone; except for some emails stating that they forwarded all the problems with my online order to upper management at tracfone and of course I haven't heard anything from them!,

I contacted my mastercard company and disputed the charges; minimal as the cost was; the aggravation and countless hours spent on the phone were not worth just letting the charge stay on my credit card

Stay away from tracfone. I did have the opportunity to speak with a rep at straight talk and she sounded like she knew what was going on, but couldn't help me because my problems were with tracfone; even though these two companies are closely related. I really don't know how these types of so called merchants stay in business!?.

My wife purchased a TracFone with 1200 minutes through a Home Shopping Network promotion. After activating the phone, later that same day, and emergency occurred. I tried calling information to ask for a locksmith. I was treated to a 6 (S I X) minute commercial for Wal-Mart and then was given choices for locksmiths in Albany, New York, Flagstaff Arizona, West Palm Beach Florida. Obviously, 411 with TracFone is fornicated to say the least; I recalled information asking to get the police non- emergency number in the town I just moved to. Again, 6 minutes of commercial and once I am connected with the POLICE, a message comes on stating, "You have no more minutes," and I am DISCONNECTED. Pretty interesting since my phone was to have come with 1200 minutes.

Quite frankly, I see a huge opening and opportunity for civil litigation with TracFone over this. Imagine your mom is having a heart attack, "scary people" are menacing your daughter, or your dad has just been in an accident. TracFone's delay in connecting them costs the lives (or worse) of your loved ones. I tend to think reeming TracFone out would be just a small bit of comfort after their complicity in the demise or attack of my loved one.

Want to buy a cheap cellphone "just for emergencies"? No problem, buy a T-Mobile prepaid. Spend $100 and your minutes last a full year. Skip TracFone at all costs.