TracFoneReviews 362

August 1,2017

IF I HAVE COMPLAINTS BEFORE EVEN OPENING THE BOX, BELIEVE I WILL HAVE COMPLAINS AFTER OPENING THE BOX, TRACFONE. THIS IS A BAD SIGN.

So, I got a Tracfone and a plan the other day for $13.86, cool right? I agreed to $13 DOLLARS AND 86 CENTS! So when I check my account WHY IN THE WORLD does it show that I agreed to $14.23 from Tracfone? This is a bad sign. I have the receipt and all. I DID NOT AGREE TO $14.23 BUT $13.86! THAT'S FRAUD! I KNEW I SHOULD HAVE LISTENED TO THESE COMPLAINTS ON CONSUMERAFFAIRS. COM BUT SOMETHING IN ME WANTED TO GIVE TRACFONE A CHANCE... LAST TIME I FOLLOW MY HEAD AND NOT MY GUT! Needless to say, the day/second I saw they charged me 30-something cents over was the day I shut down my debit card and got reimbursed from my bank. IF THEY ARE SHADY/DISHONEST ABOUT A CHARGE NOW (EVEN FOR 30-SOMETHING CENTS) WHO KNOWS THEY WON'T DEBIT MY ACCOUNT LATER FOR SOME OTHER STUFF I DIDN'T AGREE TO? Not to mention, the people on here say that their customer service sucks/is non-existent so how would I know I could get in touch with them if they did charge me later?

I SAY ALL OF THIS TO SAY. DO NOT GET TRACFONE! (PEOPLE NEED TO BE AWARE OF THIS) IF THEY ARE DISHONEST BEFORE I OPEN THE BOX, IMAGINE WHAT KIND OF JUNK IS IN THE BOX? WHO KNOWS, I MAY NOT EVEN HAVE MINUTES. WHO KNOWS, IT MAY BE AN APPLE IN THE BOX. WHO KNOWS?

DISHONEST, SHADY, MONEY-HUNGRY COMPANY. DO NOT BUY FROM TRACFONE.
YOU'VE BEEN WARNED. AND HAVE A NICE DAY!

I have a few old tracfones, but no chargers for them. Taken to local computer electronic repair store, they dont have chargers. I contacted the company Traceone; they want to sell me new phone. I just wanted to send them the phones and have them charge them for me and return to me. They cant or won't do it or couldnt figure out what i was asking. Next time i want a good prepaid, i'll go to tmobile. Shame i have info in those phones and cant get them started.

I know this company has the ability to credit minutes, data, texts. They refused to transfer over my phone number and give me my minutes and data which I rightfully paid for. If I transferred my phone number, they would cancel my new package minutes. BS! I asked to talk to a manager and a woman representative refused to send me to a manager. I call back a minute later and I'm magically talking to a manager. Don't think that's coincidence. Shady company with shady practices. Avoid at all costs.

The rep canceled my phone during the original call and I had to call back to activate it. Somehow they were able to give me a new phone number and starting over again, and are now working on restoring my minutes, texts and data. (hasn't happened yet). Yet they couldn't transfer over my original number and give me my minutes!?! How screwed up are their policies and systems?

Okay, I made the mistake that started it all, but it should have definitely not ended with this! I was ready to upgrade to a newer better service. "Google Voice" xD I wanted to transfer my old tracfone number to Google. So I called tracfone, that's where I made the mistake. I should have gotten with Google first to transfer the number. Anyways, I call tracfone. The guy tells me I have wasted both our times in that I don't need to call tracfone to transfer my number to another provider. So, I'm like okay, thanks for that information. Get to Google, they ask me for the phone number, the IMEI of the phone, lots of other personal info to verify that it is me with MY phone. All reasonable stuff. I pay to 20 dollar fee to transfer the number. Still no problems... Google porting transfer gets stuck in the middle of porting... my number no longer exists... WHAT?!?!?!?! I get onto the tracfone website to find that, MY SERVICE ENDED JANUARY 1ST1753! WHAT THE ****!?!?!? So that number no longer exists! So I try to call tracfone again, give them a piece of my mind and get my number back. Can't get passed the machine, because I don't have a tracfone number to give it! Holy crap, my plan was to switch back to tracfone is Google didn't work out for me. But, tracfone intentionally screwed me over after my YEARS of service with them. No problems before they found I would be trying a new service. The people at tracfone are crazy! Never use this provider ever! I have so many "1 time fees" Trying to get everything deactivated and out of the stupid auto pay! CROOKS!

If i could i would give it 0 stars. I got an iphone and activated it with the sim kit. I couldn't get imessage to work so i contacted Apple support and Tracfone. Apple took me through many processes to resolve the issue and it came down to that tracfone had to authorize i message. Trafone said there was no such thing, which it is confirmed that there is. They would not take the steps needed because it was a BYOP and that apparently throws out all of there responsibility for service. Do not use tracfone. They are unhelpful and do not care about costumers or there needs

For a first phone this teaches responsibility and how to spend your money wisely.
Ex: "Should I buy a toy that i will only use for a month or two or should I buy a phone card so I can text and call my parents/friends and emergencies?

On the new phones the WEB is available, which is fine. BUT the company puts the access button in the upper right hand corner because they know people will inadvertently press the button WITHOUT intent. For every minute this goes undetected we lose money and the company makes money. So every time 1,000,000 users make that mistake, the company takes in $10,000, and customers lose $10,000. Doesn't it sound like a syndicate con job, considering the company is not going to pay us back for lost minutes due to their 'trick', nor are they going to fix this intentional 'trick' until they raked in enough? I hope I'm wrong because i can't afford a phone with a built in rip-off tool..

I paid automatically with a credit card for over 3 years.
They cancelled my service without notice, kept my 2,456 minutes and then told me I would have to reactivate my phone, buy another phone card and minutes to start over and only then would I be re-enrolled in the auto pay program.
This only 5 days past payment due date, and again, without any notice whatever.
I have no credit card changes to warrant this action.
I feel cheated and stolen from.

We were unhappy with our service from US Cellular and several neighbors recommended TracFone so we decided to change after they told me we had good 3 G coverage. That was the first bit of misinformation. I then discovered TracFone was very happy to switch my number (aka revenue) but were not going to transfer my contacts or even provide instructions on how to do so (aka service). When I discovered the signal at our home was weak I called and complained and was told to dial a *xxxxx number. This said it activated/programmed my phone but did nothing to improve my situation. After multiple call/chats came the real answer that signal was "spotty" where I lived. I then asked in a signal amplifier would work and was told I could not use one because they used multiple providers and amps are provider specific. Then I ask myself why I was trusting their support when they were wrong so many times before. I called a major cell amp provider and they said I sure could use an amp with a directional antennae that would lock me on one tower. I have not gotten this yet so we shall see but TracFone is as difficult to deal with and then provides inaccurate information. Avoid them if you can.

I was just on a call with Tracfone. A customer service rep hung up on me. Prior to that, I had waited on chat for over 30 minutes before someone connected with me. One of the worst 'customer service' experiences I've had. The phone service itself may be good; certainly the monetary cost is good. But in my small sample, customer service is horrible. (The actual phone, which I bought through Amazon, had a problem; Amazon's customer service was Excellent.)

If 0 stars was an option that is what I would have given them. Awful customer service! Said their service would be compatible with my phone which it was not. Spent over six hours on the office being transferred from one customer service rep to another. Told me they would refund my money then turn around and refuse to. Had to file complaints and finally got a rise out of them. Told me they would mail me a check yet never did. Don't even understand how they are still in business. They basically rip people off...

I have a poorly running smart phone. So I wanted to change back to a regular tracfone but I can't because you aren't allowed to go backwards. I've been a loyal customer for 15+years and the only thanks I got was to bad company policy. I have 3k minutes on the phone and I'll have to suffer with this dumb phone. I can upgrade and get to keep my minutes but, Once my time runs out so does Tracfone and everyone I know will be looking elsewhere as well.

Been with tracfone off and on for over 10 years, the service is ok, had worse, their phones on other hand, don't buy the ZTE phone, the only good thing with this phone is it makes a good dust collector, the phone calls people at will, it erased all my numbers, and pictures, the greatest satisfaction is when i get another phone, i will take a hammer to it, the only other thing is i don't text, so i have over 4,000 text i can use and usually no minutes, and when this happens the phone goes crazy

TracFone is the most incompetent company Iv'e ever dealt with.
Some one should sue them for fraud.
I have bought two tracfones and have a phone that qualifies as a bring your own phone.
I have purchased a 1 year service plan from them with 1200 minutes.
They have failed to activate any of these 3 phones in a night mare that has been on going for over 2 months.
They win, I gave up and purchased a Go Phone which has worked first time.
Save your self a whole lot of grief and don't buy a Tracfone.

TracFone may be the cheapest cell phone available, but - 1) About one call out in ten you get a "emergency calls only" and the phone screen returns to normal open look. 2) Half of the incoming calls go into voicemail without the phone ringing. 3) The phones do not log date but only the time of the incoming voicemail. 4) It can take up to three days for a notice of voicemail to appear on the screen. 5) The company apparently sells your number to companies that phone you to sell you something - I've had up to over a dozen sales calls in a single day.