TracFoneReviews 362

Worst service I have had from Phone service plan. Usually foreigners, don't understand questions. Can't fix problems and usually make problem worse. Buyer beware!

I sent a Samsung 5G back to tracfone because it died. (Screen showed an odd checkered pattern and then went completely dead.) I bought the phone in Sept and it died in Dec. Using the UPS tracking number, I can see that tracfone has received the phone a week ago. I have called them four times and they have the same story. "You will receive a new phone in 3 to 5 days after receiving an email with the return tracking number." BUT I NEVER RECEIVE THE EMAIL OR PHONE.
(I can see from other reviews that this is a constant theme with tracfone. It is obvious that they will not replace their guaranteed phones in any kind of timely manner.)

On 12-10-21, I received a Galaxy A32 5G that I ordered. On 12-14-21, it blew up. Howling and screeching. I called Tracfone on another phone and let them listen. The tech person said send it to Tracfone and they would replace it. That same day I returned it to Tracfone via UPS with their paperwork. I have been calling Tracfone with order #. I hear "it is in process". "tomorrow or some other day". Very polite and then they hang up. English comprehension is definitely a problem. It is in process. How can a replacement phone be in process. I have been a Tracfone customer for several years. That may change soon. I have tried to add my receipt 5 times. It does not show up in proof of purchase box.

I have spent about 20 hours on the phone and each agent spends hours loading computer. Horrible service! Then i chatted with a broken record player. Kept saying the same things instead of responding to my questions. I kept a record of the chat and wish I can publicize it.

While I am generally happy with the plans offered, tracfone has the worst customer service I have ever experienced if there are any issues... and I have dealt with ATT so that is saying something. If something goes wrong expect no help at all. I lost my cell phone then bought a dedicated tracfone phone to replace it yet they will not activate my new phone for 72 hours with no reasonable explanation beyond "it is on a "blacklist" whatever that means. Terrible service!

I recently went on tracfone.com to find a phone i could use for payments. Needing the NFC feature I could not tell from the information which phones supported it, so I hit the chat. I explained to the service rep what I needed, a phone with NFC capabilities, and he asked what it was used for, so I explained it. After waiting for several minutes he gave me info on a refurbished phone for $59, an A10e that was supposed ot have NFC. He assured me it had NFC, but to purchase i also had to buy a plan, so the cost was now over $80. When the phone arrived I found it did not support the NFC i needed. I contacted support through the chat again to return the phone and was told pretty much I could use the phone anyway without that feature. When I insisted I didn't need a phone whiteout NFC he asked if I would like a call back to return it. I arranged a call back to return it for 8:15 that night. No call ever came. I am out $80 and still can't use the pay feature I was looking for.

Was with tracfone 6 years and purchased unlimited card, decided to auto pay, FIrst thing they do is disconnect your services so you lose all data. When you look on comments on tracfone they always give the same lousy number, They avoid all issues, Don't go with tracfone

THIS IS A GOOD ONE- They work off of an ISLAND somewhere way way out in the Ocean.! You have no LEgal recourse to receive any refunds, exchanges, or legal prosecution of any kind.

CONTACT your Local STATES ATTORNEY GENERALs Office, (Every state has a WEB site) File a Consumer Complaint with them, that will be your only hope... If you don't complain - They will keep it up if they can get away with it! PROMO CODES is part of their SCAM!

Trust me, these people know how to rob your WALLET!

Without notice my phone was shut down claiming it accept Verizon updates?!?
Plus I lost several hundred minutes on my data. Called Junk-fone many times with zero results.
Worst service ever, reported to BBB.

Horrible customer service. Outsourced from the USA to call centers overseas - nobody knows what the F they are doing. Can't understand most of their poor English. You have to repeat everything over and over and over. Avoid

They totally screwed up my transfer of minutes to another phone. Idiots ended up changing my phone number without my approval, also screwed me out of thousands of minutes and data, and my End service date by (1) year. I called at least (5) times, used chat (4) times and spoke to numerous people.

None of these A**H**** could resolve the issue. I wasted (2) days and probably 10+ hours of my time.

I then called their corporate number located in Florida and got some rude lady that answered the phone and basically ignored my request to speak with someone in management. She instead connects me back to the same stupid overseas CS. I called the corporate again later in the day and the rude B**** ignored my request again and transferred me to someone's voicemail that I have no clue does what.

Hopefully Tracfone gets bought out by Verizon and then they fire all of their upper management and the incompetent call center idiots.

Absolutely the worst phone service ever. The CEO (Eduardo Diaz Corona) should be ashamed of their poor customer service and the rudeness of their USA employees that answer the corporate number 305-640-****.

Filing complaints to the usual government agencies probably won't do any good as this company has had the same issues for years now. Multiple complaints with everyone. If you have Tracfone, don't ever call for any help or use their on-line chat to get any service.

You will regret it if there has to be any changes made to your phone minutes or number.

I ended up getting screwed out of my minutes, phone number, and service expiration date. The end service date by one years service time Avoid these incompetent people.

Greetings. I tried to activate a cell phone that had been on the Trackphone service. Even though there are no account issues or debt owed on the phone, I was told the phone was locked and it would cost anywhere from $28.00 to $145.00 + tax to unlock the phone after maintaining continuous service for one year? There does not seem to be anything in writting that supports this policy.

I believe this is in direct violation of Federal Communications Commission (FCC) guidelines. Tracfone apparently does not care and gets away with it! Avoid this company at all cost!

If I could give negative numbers, I would. Please try an alternative company before you invest your time and money with Tracfone. 5 phone calls, 1 chat, 9 people and 8 hours - 32 minutes later, I still don't have service. Every step of the way was a hurdle or an issue AND THEY HANG UP ON YOU! If they cannot help you. It was like I was in an endless loop of NO ONE doing their job. I have never experienced such poor customer service with any company (with the exception on one person - Jemie - she was very helpful). Bottom Line - after getting everything setup, they could not give me a telephone number that wasn't previously assigned to someone else. That wouldn't be such a big deal BUT THEIR NAME shows up (not mine) every time I called someone. No one will pick up the phone if they don't recognize the person calling. They think it is a spam call.

They will lie to you and try to make you believe it is the truth. They really have no useful customer support.

Not sure why anyone would ever use Tracfone. Their attitude is "we offer low cost plans but NO service". We have a plan with 4000 unused minutes and 4500 texts. The service end date is two weeks away. Due to the pandemic and the fact that as snowbirds we have not able to travel from Canada to the US for almost 16 months, we have not been able to use our "US" Tracfone during this period.

I called Customer Service with a simple request. After explaining our continuing predicament in some detail, I asked if the service end date could be extended until the Fall, when hopefully the reopening of the border would enable us to return to our Florida residence and begin to use our prepaid and unused talk and text time. I was routed through 3 reps, with each coming up with a different reason why they could/would not even consider extending the service end date. After spending an increasingly frustrating hour, I simply gave up.

We will lose our Florida phone number in 2 weeks. Tracfone has lost yet another loyal customer forever.

We purchased the phone for travel + 200 minutes. Used less than 10 minutes and then they expired. When people tried to return my calls someone other than myself answered and whoever she was she was extremely rude. I thought there may have been a mistake logging minutes so I purchased a card for 400 minutes and the same thing happened. The phone is impossible to use and altogether I used less than an hour in minutes that I paid over 70.00 for. This company is a joke and some of their employees are dishonest to the core. BEWARE of this company. Something is terribly wrong with the people selling their services...

Bought a sim card fromTarget store. Jumps through hoops to get the pone activated. Can call and receive but no internet. The card say 4gig of data paid 25 dollars but no way to access. Called tracfone customer service. Off shore tech support can barely understand what they say. After an hour of frustrating with them but still no dice. Worthless scam. Filipine call center speaks very poor english.

Do not order no phones with Trac phone they are liars. I rated them a 1 view for their survey. They charged my husband account twice 111.39. For the same phone. When he only needed one phone and placed the order with an call representative. They refused to provide tracking numbers but gave an order number it's stealing. Lied about giving him an email for tracking his cell phone. Im disputing the issue with my bank now and he's definitely getting his money back. Our overall experience has been awful! Customer service is awful!

I had been happy for years with Tracfone. Mostly use it for texting. They removed the add-on feature that let you buy 1000 additional texts for $5... Now, if you use all your texts in your plan year, you must buy a monthly service plan that costs a minimum of $15 or $20 per month. This change was made in the middle of my current annual service term. Believe me, texts go quickly, and I've usedall 1500 texts four months into my annual term. Be very careful what you pay for with Tracfone. Hidden costs make this $100 phone now cost over $300 for the year..