Touch of ModernReviews 254

I ordered some jewelry from them over $200.00 worth! It said 1-2 weeks for delivery! I had a question about the tax they charged and sent a message to them on day 2 12 days later still no answer! I sent a couple more on the 12th and 13th days since placing the order asking about when my order would ship! No answer! So I called my Credit Card company and they woke them up fast when they did a charge back! This company doesn't keep you informed, they don't have time to respond to anything! But when the money is taken back by force they are obviously watching that inbox! It took less that 48 hours to cancel the order and they still didn't answer me or say sorry! The bank and I looked at other reviews saying they didn't get their orders! And they are not paying some of their suppliers? So be careful not sure what's going on with this company? It's not how to run a business, if you order make sure you have a good bank or credit card company to back you up! You might need them to get a refund!

Ordered a watch from TOMO Mid May with an estimated ship date of 2-3 weeks. 8 weeks later they cant tell me when it will ship. Asked for a refund and they offered a store credit. Why would I want to order anything else from this company. Rated a 1 star on because it doesn't go lower!

Touch of Modern used to be a great company. That is definitely no longer the case. I've purchased dozens of items from them in the past with little or no issues. However, in the past several months none of my orders have been fulfilled. After waiting several weeks past the estimated shipping time, my attempts to cancel an order for a refund has been frustratingly difficult. I was not given the opportunity to deny or consent to a delayed shipping time. Which means Touch of Modern is not in compliance with FTC regulations. The person who responded to my email request to cancel the order either doesn't know what rights consumers have, or doesn't care.

Free shipping and 10% discount was nit reflected in order. I sent several emails to their "customer service" email which took almost a week to respond, only to tell me they gave me a store credit. I have no interest to order anything more. Save you money and time - go direct.

Do not purchase anything from ToM. They don't pay their vendors. If you buy from them, then you are purchasing stolen goods from small businesses. They have no shame.

I placed an order from Touch of Modern, it never arrived, when I contacted the brand they said Touch of Modern never paid them for ANY of their inventory. This was handmade stuff! What thieves, do NOT patronize Touch of Modern. If you see anything you like GOOGLE THE BRAND and buy it directly, Touch of Modern just jacks up the price and then does not pay the vendor, essentially ripping every party in the transaction off while keeping the cash.

Had success with Touch a year ago. Bought handmade old fashion type glasses. However, purchased several items April 2022; none lived up to my satisfaction. The quality or color or size weren't correct. Tried to return them on their terms. (Must request a return within 2weeks of receiving or purchase.) They gave me the run around and never received a return label or didn't reply to my requests. I wrote numerous letters; they can't be reach via phone number.
DO NOT DO BUSINESS WITH THESE GUYS. The are located in San Francisco.
I "THINK" THEY MAY BE GOING OUT OF BUSINESS.

I'm a vendor with Touch of Modern and we did 3 campaigns with them last year that they never paid for (9 months late on payment now). I've tried reaching out to a dozen people on their team and have not had ANY response whatsoever in months. We're a small business so as you can imagine, this has been very damaging to us.

Overpriced. Sometimes you can find same item on EBay even cheaper. Shipment took forever to arrive. It is not the way to do business. I suspect they photoshop the item when taking picture. Some items I bought before were looked way better in the website than the actual thing arrived. Not a good company.

I ordered a set of headphones from Touch of Modern. Delivery time was advertised as 2 weeks. 2 weeks later... nothing. I reached out via email (twice). The second time they responded, apologizing but telling me 1) there was nothing they could do and 2) they have no idea when the product will be delivered. Just terrible, terrible sales practices. Looks like I have to go back to Amazon...

Their return policy is very restrictive even for defective items. You need to send in a picture of the defect within 2 days of receipt. Their customer service sucks big time! Impossible to talk to a human. They just ignore every message sent through their website.

Don't even bother to buy here in the first place.

I intended to purchase a watch from this site with an estimated shipping date of 2-3 weeks. After 4 weeks I still had not seen any change to the status of my order and I emailed their customer service line. I received a prompt reply that basically told me "sorry, yes it's late". When I told them I wanted a refund they told me they would refer me to someone else who could help me and I have yet to hear from that person. At this point touchofmodern.com has stolen over $5000 from me since they do not appear able to deliver the merchandise I purchased and are not responding to me to get a refund.

Initially they provided a fairly good service if you can wait the 4-6 week delivery times while they submitted the accumulated orders to their suppliers, (to obtain their bulk discounts). Over the years their attention to detail grew more and more lax. Many items lacked complete descriptions and their customer service got slower and slower. Lately when asking a question about an item it has taken 4 days to get a reply. Which brings me to a recent issue I had with them. If you visit TOM you will no doubt see jackets supplied under different names but mostly made in Turkey. Nice styles but take note of the sizes, there seems to be no standard in Turkey as a XL chest size can range from 42" to 54" So the addition of a size chart comparing the sizes to European or American sizes are a must. Sadly it seems that no one checks the products as they are received to confirm the sizes match the chart. I ordered a Jacket around 6 weeks ago but first had to request confirmation of the sizes shown to American sizes. That took four days to get a reply and a further day for the CS rep to send a chart showing size comparisons (see attached image). To be safe I ordered a 2XL = 48.8" chest (American). I waited the mandatory 4 weeks and was excited to get the jacket. That soon turned to utter disappointment when I tried to fit into this extremely small garment. The sleeves ended up being 4 inches too short and the chest measurement was in fact just 45" and not the 48.8" as shown on the chart. E-mailing the CS department resulted in a return authorization label and a 35 mile trip to the FedEx drop of point for the return. Seven days later I received a refund less the original postage, why? It was their fault the size was incorrect why should I pay postage for their mistake? After 3 more e-mails and some back and forth they relented and refunded the mailing charges.

Personally I will never order from TOM again. Six weeks of waiting, plus multiple e-mails just to be back where I started. It's no wonder Amazon is doing so well and why TOM has so many seriously bad reviews.
After all they don't have very many products for sale at any one time surely it would not be cost prohibitive to hire a few people to check sizes and website descriptions?

A statue arrived broken and an incorrect picture was sent. I have ordered dozens of things from touch of modern in the past. For this issue there is absolutely no way to talk to anyone. No one answers their phone at any time of day regardless of what department you try and contact. They do not respond to messages from the website or app. They do not respond to emails. I have been unable to return the broken item despite contacting them over five times over the course of three weeks. Extremely dissatisfied.

I have purchased 5 different times from Touch of Modern - each experience was worst than the other.

They literally shipped me TWO LEFT SHOES!

And now - No Support, No Response, No returns,

We received a men's shirt that we ordered and when it came it didn't fit like a XL should. We tried for over 2 weeks to return it and never heard a response to all our e mails to them we sent. We followed their return procedure and still no response. Very poor and we won't be ordering anything from "Touch of Modern" again.
Shirley

Cheap chinese crap!
Under the false advertisement of getting something unique and really cool it's cheap Chinese crap of super poor quality.
No way to sweeten it.

ALL items I have purchased have been well received as gifts and the products I bought for myself have all been great. Very pleased.

Some of their products are good. Most are just fair (or worse) and often at a similar price elsewhere. MOST items are final sale. Beware. Some do not quite live up to their hype. Also, their customer service is very slow! For any of the items I have had to return for one reason or another, it takes many days and often many tries to get a reply, much less a favorable reply. Forget about finding any phone number! I suggest looking elsewhere first!

Just knowing now that if you search things that they sell you can find them on other sites with faster shipping. Took over a month to get my order