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Total Sports Shop

1.8

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Total Sports Shop Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product quality. Many customers report severe delays in order fulfillment, with some waiting months for their purchases, leading to frustration and dissatisfaction. Issues with the quality of products, including claims of counterfeit items, further exacerbate negative sentiments. While a few reviews acknowledge reasonable pricing and satisfactory products when they arrive, the overwhelming sentiment highlights a lack of effective communication and support from customer service. To improve its reputation, the company should prioritize timely deliveries and enhance customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
52
value
52
shipping
50
returns
47
quality
50
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Wisconsin
1 review
0 helpful votes
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Easy ordering process, fast delivery, accurate custom order. I'm very pleased!

Date of experience: September 10, 2014
Oregon
1 review
1 helpful vote
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Love the t-shirt, excellent quality, quick delivery.
Very happy with transaction and communication from this store - thanks!

Date of experience: September 10, 2014
Germany
1 review
1 helpful vote
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Its a very good product with a excelent comfort. Best for the value and its really worth it. I totaly love the apperence and I am looking to get more different types of this product.

Date of experience: September 9, 2014
GB
1 review
9 helpful votes
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Extremely poor quality and clearly fake products. Took over a month since I ordered to be delivered. I now have a very upset 7 year old nephew as not only was his present late for his birthday, it is also complete rubbish. This website should be shut down!

Date of experience: September 8, 2014
Czechia
1 review
1 helpful vote
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This is the 2 nd football shirt I have bought and both are fantastic. Thanks Total Sport Shop!

Date of experience: September 5, 2014
Cyprus
1 review
3 helpful votes
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Looks good, we received exactly what we expected which is all we can ask for. Go go Chelsea! Thank you.

Date of experience: September 5, 2014
Croatia
1 review
2 helpful votes
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Awesome Chelsea jersey to kick off the new season, great quality and highly recommend if you are thinking about picking one up.

Date of experience: September 5, 2014
Austria
1 review
3 helpful votes
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Very nice authentic quality. The back is blank of a player name as descripted. Excellent quality!

Date of experience: September 5, 2014
NL
1 review
6 helpful votes
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This was the first jersey I ever bought, glad it was a chelsea one. Fit me very well it was definitely worth it.

Date of experience: September 5, 2014
GB
1 review
2 helpful votes
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I bought 4 kits for my 2 kids. After I had ordered I read some of these reviews and started to worry. I contacted TotalSports for some assurance that I would receive what I had ordered.
They arrived last week, and after my kids wearing them for a week solid, I am more than happy. Delivery was in line with what they say on the website, so just allow 2-3 weeks for delivery and it will all be ok.
I will be buying some more for xmas!

Date of experience: September 5, 2014
GB
1 review
10 helpful votes
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This is the worst company I have ever dealt with the kits are not replicas the colour is very different to the original they are not interested in your complaints and not helpful I have to return faulty item at my own expense and doubt I will get a refund please please do not use this company the kits are nothing like the pictures look elsewhere I would give 0 stars but you have to give at least one star but they do not even deserve this

Date of experience: September 5, 2014
NL
2 reviews
5 helpful votes
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Excellent quality, well-made and fits perfectly, very comfortable. Excellent!

Date of experience: September 3, 2014
Hungary
1 review
0 helpful votes
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Items are great and fast delivery very happy with product :). Thanks Total Sport!

Date of experience: September 3, 2014
Bulgaria
1 review
6 helpful votes
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This seller was very helpful in reducing the processing time and punctual in responding to my messages. The items were exactly as described. Highly recommend!

Date of experience: September 3, 2014
New Jersey
1 review
4 helpful votes
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Very good quality and happy with this product. Also came how I expected it too. Thanks!

Date of experience: September 3, 2014
GB
2 reviews
9 helpful votes
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They are thieves, ordered 2 Arsenal shirts, replica means they are similar not totally different from original, sent back recorded delivery for refund less re-stock fee and still after a month nothing, no reply to email etc. Now ready to instruct bank that unauthorised payment came out

Date of experience: September 2, 2014
GB
1 review
6 helpful votes
Follow mark a.
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Excellent quality of clothing and is a vintage item for any Chelsea fan. The value is excellent, Thanks Total Sport Shop!
Definitely recommend.

Date of experience: September 1, 2014
Romania
2 reviews
2 helpful votes
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The quality and material of this t shirt is excellent. Thanks TotalSportsShop!

Date of experience: August 28, 2014
GB
2 reviews
12 helpful votes
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We don't want to give one star but there is no option for zero stars. As others have said - do not buy from this terrible site. My son received his new season Chelsea kit (one month after ordering) in size 9-10 years, however it is a fake and more like a size 12-13 years. I don't hold out any hope for a refund, but will try.

Date of experience: August 26, 2014
GB
1 review
7 helpful votes
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Please never ever order from this website, listen to me. They are all fakes and bad quality. The reviews with 5 stars are just as fake as the kits. Do not be disappointed and order from here as you will be left with fake kits and no way to get a refund as just refuse. When speaking to customer services they just spoke to me like I didn't have a clue and make you feel very angry and even at one point laughed at me with lol on my e-mail when questioned them. My child is very upset after buying him two full Chelsea kits in two colours. The Samsung writing is very small, the badges are sewn in ones and the neck has buttons instead of poppers. Delivery took seven weeks to top it off.

This website should be removed and I hope it does before anyone loses anymore money.
Please save a few more pounds and buy from a top sports company.

Date of experience: August 19, 2014