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TopResume

4.6

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.


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TopResume Reviews Summary

TopResume has a rating of 4.6 stars from 5,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

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Texas
1 review
0 helpful votes
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Resume
August 31, 2023

My writer was amazing and very accommodating! He carefully crafted my resume and was quick to reply to my emails regarding revisions.

Date of experience: August 31, 2023
Texas
2 reviews
6 helpful votes
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I've never used a resume writing service but my experience with Top Resume will keep me as a customer. The writer's were easy to communicate with and very quick to respond. The customer service representatives were very helpful in my situation: giving me step by step instructions as there wasn't an option (package on website) covering my request. I was very pleased with the outcome.

Date of experience: August 31, 2023
California
1 review
0 helpful votes
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Undecided
August 31, 2023

The resume looks updated, however, I have a hunch that it was created partially with chatgpt. It seems somewhat robotic and lacks personality. However, if it actually lands me interviews- I suppose I will eat my words. We shall see.

Date of experience: August 31, 2023
North Carolina
1 review
0 helpful votes
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Do not waste your money
September 29, 2023

I bought the resume and cover letter package for $219.

Before buying the package, and looking at the advertisements from Topresume, I was confident that they will assign me someone who is knowledgeable in my field and knows what hiring managers are looking for.

I was expecting insights, feedback and modifications to my resume that would solve some of the issues in my resume.

What I received was shortening of my resume, restructuring with long paragraphs and using language which has fancy words but really no substance to it.

It's very evident that the consultant has no insight or experience of working with hiring managers in my field. Still, I was OK to work with her further and give her feedback on what needs to be changed.

Conveying this and having her instant feedback on a phone call would have been great, but apparently, I can't call unless I pay them $50 more for a phone call to work with the same consultant consultant.
Isn't that a rip-off?

I don't think the consultant is in the US, the reply I received from them is not instant and takes more than 10-12 hours to receive a reply.

What's the point of hiring a resume consultant, if the experts are not even working in the same job market and country.

I called their customer service to get a refund as I was highly dissatisfied with service. After explaining all of the above, the customer care representative was not helpful at all and kept saying to me he will submit with refund request, but the managers will most likely reject it. I just hung up on him, as I did not feel like wasting anymore of my time on this.

I definitely do not recommend their service. Work on your own resume and use tools, tips from Google and YouTube videos.

Save yourself the money!

TopResume attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2023
Illinois
1 review
0 helpful votes
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Review
August 29, 2023

Definitely helping me get my foot in the door for bigger opportunities.

Date of experience: August 29, 2023
Arizona
1 review
0 helpful votes
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I hadn't done a resume in over 20 years and was a little lost in exactly "how" to write a resume, a cover letter, and tie all of it to LinkedIn. A tall order for sure. I searched the internet and elected to use TopResume as my resource. In less than a week, I had completed all! My writer was fantastic and communicated multiple times a day; spectacular customer service! The follow up, assistance and guidance was above and beyond. I felt like I was the only resume that TopResume was working on! I would HIGHLY recommend this company for its' quality, focus and professionalism. For anyone in need of this service there is no better company, period. A special thank you to my writer for making me look the best I could be to anyone looking at me and my experience.

Date of experience: August 29, 2023
New Jersey
1 review
0 helpful votes
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Shane is GREAT!
August 29, 2023

Thank you, Shane, for your expertise and kindness. You truly understood my resume needs and responded in a timely way. You made this process totally worth it! Thank you!

Date of experience: August 29, 2023
Ohio
1 review
0 helpful votes
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Great resume critique and evaulation
August 29, 2023

I enjoyed working with my writer, she provided honest feedback.

Date of experience: August 29, 2023
Texas
1 review
0 helpful votes
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It was an easy process.
August 29, 2023

Easy process. Seems to be a professional resume. I have used it on 4 applications, no response yet.

Date of experience: August 29, 2023
Maryland
1 review
0 helpful votes
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Zelda is amazing!
August 29, 2023

I just want to thank my writer Zelda for all her amazing work. I now feel much more confident in placing my resume online

Date of experience: August 29, 2023
Alaska
1 review
0 helpful votes
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Effective
August 25, 2023

My resume was cleaned up and highlights my skills and knowledge in my field

Date of experience: August 25, 2023
Illinois
1 review
0 helpful votes
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Worst Resume
September 22, 2023

This company has refused to give me my refund. Giving me a run around. I have been trying since Aug 7th
I paid for resume services and they sent me my exact resume, I gave them feedback and they went quiet.
How do you negotiate what you want to refund me with a not to standard resume?

PLEASE GIVE ME MY MONEY BACK

TopResume attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
New York
1 review
0 helpful votes
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Do Not Hire Them!
September 22, 2023

Guys don't trust all the positive reviews. All lie! They will promise to get you stars till they get your money. After that they will forget about you and will do their best not to return your money. That's how they are making millions of dollars on people who needs help finding job and trust them. Playing with people's life. Shame on you! God sees everything, all of you will get what you deserve liars!

TopResume attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Washington
1 review
0 helpful votes
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Hopefully the second draft of the resume will be better. I know when something is written using AI. It was very clear that is what they did. My resume excluded my current job. My resume repeated the same skill from one job listed 4 seperate ways. It had all the common AI mistakes.
What I ended up with was a completely unusable garbage resume. It has to be completley rewritten.
I can use AI myself

TopResume attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
California
1 review
0 helpful votes
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The free resume critique was thorough, honest, and spot on! The reviewer pointed out each area I knew I needed help in and I felt confident in moving forward with purchasing a package. The writer I was assigned to did an amazing job revamping my resume, cover letter, thank you letter, and LinkedIn. She was prompt and a pleasure to work with. I am 100% satisfied! It was well worth it.

Date of experience: August 20, 2023
California
1 review
0 helpful votes
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Shockingly Impressed
August 21, 2023

Impressed and very happy working with Jeremy; he is top rate.

Date of experience: August 20, 2023
Maryland
1 review
0 helpful votes
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Decent
August 20, 2023

I got a professional Resume in a day or two while also having my questions answered.

Date of experience: August 20, 2023
California
1 review
0 helpful votes
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Good experience
August 19, 2023

No complaints, the resume was prepared in a timely manner, the writer addressed all the revisions/comments I made and had updates for me within a day

Date of experience: August 18, 2023
Texas
1 review
0 helpful votes
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Paul A
August 18, 2023

This person has written an excellent resume for me I has had several interviews since he completed my resume

Date of experience: August 18, 2023
Oregon
1 review
1 helpful vote
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Absolute Scam of a Service
September 14, 2023

Absolute scam of a service, they do not ask any questions in regards to your experience and will instead make minor alterations around your actual resume. The LinkedIn "upgrade" is basically a copy pasted format with portions from the new resume.
Save your money, go to someone local.

TopResume attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2023