Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
TopResume has a rating of 4.6 stars from 5,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.
We monitor reviews for authenticity
The whole experience was fast and easy. I appreciate the quick response I received from writer.
My CV writer (Aida) quickly understood my complex sets of skills and experiences (of 17 years). She highlighted the strong aspects of CV and in a more concise within page limits. Great work!
This was an interesting experience. I wasn't expecting the brutal feedback I received but it was helpful.
Definitely got a revamped resume that I needed, timely responses and check-ins.
I wish I had read the negative reviews on this, and other, sites before purchasing a service with this company. At least those reviews received a service, if only a poor one, but I never even got that.
In early July I purchased a resume update service, where they were supposed to help with adding my most recent employment history to an existing resume. From the purchase date to a month later I had to chase them up four separate times asking on the progress of my order. They kept assuring me that it was fine and that I would hear from a writer in a couple days. Finally on the fourth chase up they told me that they were not able to link the update service I purchased to an existing resume and therefore no writer had been assigned to complete the service, so I guess the first few people I talked to were just leading me on. At least now they knew what the issue was, but they still didn't know what to do about it. So rather than fix it they started offering me services other than the one I paid for. After a while I just requested a refund, which they agreed to after keeping over half of the price I paid as a cancellation fee.
So basically I gave this company a donation, and got nothing in return except too many back and forth emails/calls with their abysmal customer service team.
I recently availed of the Executive Priority Resume Writing Package from TopResume, and I must say that my experience was incredibly disappointing and frustrating. I entrusted them with the task of creating a professional resume and cover letter that accurately reflected my experience and career goals, but unfortunately, the service I received was far from satisfactory.
To begin with, the resume provided was of extremely poor quality. It seemed as if the writer didn't take my notes into account at all. The document did not represent my work history, skills, or aspirations accurately. It was a generic piece that could have belonged to anyone, completely failing to capture the essence of my career journey.
Moreover, the writer seemed to lack a fundamental understanding of my work history and objectives. It was evident that they did not take the time to comprehend my background before attempting to craft a resume. This resulted in a resume that was riddled with inaccuracies and failed to emphasize my strengths.
Adding to the frustration, the work was delivered late, causing me to miss out on several valuable job opportunities. The whole purpose of investing in a resume writing service was to enhance my chances of securing interviews and advancing my career. Instead, the delay and subsequent missed opportunities have set me back significantly.
I had opted for the Executive Priority Resume Writing Package, expecting top-notch service. However, what I received was anything but that. The resume and cover letter were far from personalized, and the overall quality was abysmal.
When I expressed my dissatisfaction with the service, I was offered a meager 30% refund. It's disheartening to think that all I received in return for my investment was an unusable CV and cover letter.
In conclusion, my experience with TopResume has been incredibly frustrating and disheartening. I would strongly advise anyone considering their services to think twice before proceeding. The lack of personalized attention, poor quality of work, missed opportunities, and inadequate resolution to my concerns have left me deeply dissatisfied.
I hope sharing my experience can help others make an informed decision when it comes to choosing a resume writing service.
Great experience. Alden was super understanding about my goals and what needed to be done.
Horrible - it looked like a 5th grader put it together. What a waste of time and money. I have issued a fraud claim because Bruce their CS Bot cant get past my request for a refund. USE ANY OTHER SERVICE
They gave me a poorly formatted resume that was full of misspellings and grammatical error, nothing about my personal attributes or who I was as a person. All of the bullets were AI generated. Any hiring manager would have binned the resume. The cover letter I received was generic garbage that they probably copy and pasted from a template or used AI to generate. Please do yourself a favour and just avoid this company! Despite several attempts at getting a refund it fell on deaf ears. Avoid at all costs. Save your money I paid for an Executive Priority Resume Writing Package and got a poorly formatted/ written and non personal resume in return. The Re-write didnt include an updated cover letter or linked in profile
I was pleasantly surprised to have my first draft before the target date. I was pleased with the first draft and only had to make minor changes. I would use them again in the future for other job seeking services. Good value for the price I paid compared to other resume writing services.
I recently left my job of almost 20 years and quickly found out you don't go introduce yourself with a firm handshake because you saw a help wanted sign anymore. What I thought was a good resume quickly got kicked out of the applicant pool by robots that don't even know me! Soooo I looked online and came across TopResume, I gave it a try and I honestly wish I would have signed up a long time ago. It was easy and the final outcome is a totally professional resume, cover letter and LinkedIn profile that "the job robots" approve of. It's been a couple of days and I only attached the resume in 2 places so far and my inbox is full of real people reaching out to interview me. I recommend this to anyone including the professionals who already have a resume.
Layton, helped me! Fast and efficient. I will definitely recommend. I am getting ready to apply for my 1st job with my new and improved resume and cover letter.
Armando did an excellent job. He was thorough and presented the information in an easy way for me to be able to submit my applications much more efficiently and be able to get through the AI screening tools companies are using to select candidates.
He provided me with an organized and updated Resume, Cover letter, and LinkedIn makeover that was cohesive, and consistent enhancing my chances of being selected.
The resume writer didn't even look at your instructions. It looks like a copy-and-paste from another AI website. It's not worth spending money on this site.
It was good. Site was easy to work with. My writer was receptive to feedback. Whole process was smooth.
I haven't updated my resume in years and starting a job search is daunting. They could nto have made the process better.
I thought my resume was good until I got the 1st draft back and was extremely satisfied with the work my writer did (Samuel A). The process was simple and the overall experience was convenient, simple, and worth the price.
I have three years of agricultural experience, I am a driver, I have taken military training
I paid top résumé to help update and reformat my resume and cover letter. After I applied to over 100 jobs. I received no responses from this postings. Confused I ran the new resume through their resume review system to see how the new resume stood out. And it was worse than my original. After reaching out for assistance the only option they gave me was to pay them again for the same service. They also denied the 30 guarantee they advertise everywhere. Claiming that it only apples to the upper tiers.
This was a terrible experience and it seems I'm just out of money on this one.
Beware
Answer: It depends, if you want to pay for a mediocre format riddled with errors that has the language equivalent of a high-schooler. You will end up paying $100 for something you could have sat down and done in an hour and a half.
Answer: Hi Carolyn, Thanks for asking! The process will begin with a questionnaire. If after you submit the questionnaire, the writer has follow-up questions, the writer will reach out.
Answer: Be careful with this company. They post 1000s of fake reviews to hide the real ones. Note that they do not post their phone number or address on the website. I had to file with the BBB to get a refund after never being contacted. This is a SCAM company - you are better off writing your own resume, trust me on this
Answer: You will not get your money refunded, no matter how bad the result is. I tried.
Answer: Because this company is a sham. Please do not waste your money. There are plenty of reputable services that you can use.
Answer: I second that, Alex! This service is a sham! I've been assigned 3 different writers and have received a subpar product back each time, written by someone who's first language is clearly not English. The best part, I paid $100+ for a "LinkedIn Rewrite" and this was where the writer copied and pasted their version of my resume into the boxes for LinkedIn. You've got to be kidding me... Don't waste your money!
Answer: I am on month two and still have not received a finalized document. Currently, I've gone through 3 different writers and still do not have a usable document. My original resume, cover letter and LinkedIn are far better products than what I've received from TopResume. If you are thinking of using this service, please PASS. It has been a tremendous waste of my resources: time and money. Best of luck to you.
Answer: Hi there, TopResume is great for accounting professionals. We have a network of hundreds of writers who specialize in a variety of industries, and we will match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at [email protected].
Answer: Hi Sandra, Apologies for the delay. Our customer support reps are always on and more response than we are on this review site! That being said, If you'd like to send us a direct message here or on our Facebook page, I can ensure that a customer support rep responds right away. To address your industry question, we have a network of hundreds of writers who specialize in a variety of industries and we can certainly match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at [email protected].
Answer: Don't waste your money. All of these "reviews" are probably fake. I actually paid them $189 and never even got a usable resume. Find a better company. These guys are crooks!

