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TopResume

4.6

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.


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TopResume Reviews Summary

TopResume has a rating of 4.6 stars from 5,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

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Colorado
1 review
5 helpful votes
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Don't bother
June 6, 2018

Don't bother using this service. They will take a very long time getting your resume complete. It's been over a week since I paid them and they still have not even matched me with a writer. Since they do not offer refunds, you are at their mercy.

Date of experience: June 6, 2018
Chris W. TopResume Rep
over a year old

Hi Justin,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Puerto Rico
1 review
0 helpful votes
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Excellent Service
June 5, 2018

Amazing people and professionalism they work with you directly to create the perfect resume, asking in depth questions about your experiences and skills

Date of experience: June 5, 2018
Connecticut
1 review
0 helpful votes
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Great service!
June 5, 2018

TopResume was Great! Super easy, and quick turnaround. My resume turned out better than I expected. As soon as I got my new resume, I was extremely optimistic about my job search. After reading it, I was impressed with MYSELF! Gave me a whole new level of confidence.
In addition, I also purchased the interview training. I found it extremely helpful and regained my confidence in the interview process. I definitely recommend their services

Date of experience: June 5, 2018
Colorado
1 review
4 helpful votes
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I think the rewrite of my resume and cover letter were done by a high school student trying to make some easy money on the side.

Date of experience: June 2, 2018
Chris W. TopResume Rep
over a year old

Hi K A.,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Florida
1 review
0 helpful votes
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Excellent Critique
June 2, 2018

The critique was an excellent tool to help me understand how employers view resumes and some of the common mistakes non-resume writers make.

Date of experience: June 1, 2018
Michigan
2 reviews
3 helpful votes
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Wish I would have read the reviews too. Wasted money. I don't think English is the resume writers first language many errors. Sad

Date of experience: June 1, 2018
Chris W. TopResume Rep
over a year old

Hi Rick,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Malaysia
1 review
0 helpful votes
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The company gave me a thorough professional review of my CV, and the tips I received from them, which I did not see or hear anywhere else, are very helpful.

Date of experience: May 29, 2018
New York
1 review
8 helpful votes
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My decent resume was downgraded by the writer with grammatical errors, poor vocabulary, random ordering of talent, generic treatment of qualifications (all MBAs are not the same), fictions, and stupid deletions. I literally had to rewrite the whole thing and sent it back for the second review, which OFFERED NO FURTHER suggestions. It's unethical to take money for this kind of service. Take the free assessment and go no further. Somebody should shut these guys down. It's a good idea that needs some whiff of accountability and quality control

Date of experience: May 25, 2018
Chris W. TopResume Rep
over a year old

Hello Brooks,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Philippines
1 review
0 helpful votes
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Review
May 25, 2018

Accurate and precise, mind opening, professional review, accomodating, and would recommend to all employees.

Date of experience: May 24, 2018
Brazil
1 review
1 helpful vote
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I had a great experience working with TopResume. It took one week to get from the first draft to the final product.

The iterative process works like a charm, and I really liked the final product.

I certainly recommend it

Date of experience: May 22, 2018
California
1 review
15 helpful votes
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I wish I had seen the other reviews before paying for an executive level package. The free "assessment" appeared helpful. I already had a good resume, but wanted it optimized for ATS systems and thought it would be more helpful to have a "professional" service do that for me. But after waiting nearly two weeks (they promise to deliver a first draft within one). I was appalled at the product. The cover letter was written so poorly, including sophomoric language and several grammatical and syntax errors, and failed to provide any relevant or meaningful content. They didn't even spell my name correctly (and there are only five letters to get right). It was clear the writer knew nothing about my field, and apparently cannot use Google to learn anything useful. The resume listed some generic sentences, and then left out nearly half of my experience and accomplishments.

I complained and asked for a refund, but they refuse to provide one. The writer acknowledged how challenging this was because my own resume was already "really well written". Yet he did not bother to include any of that content on his own attempt. Instead, he sent a draft that was so generic and poorly constructed, that if used, it would destroy any chance of getting anywhere except the trash bin. It was so bad, I doubt they have a writer on staff who could produce something acceptable (or they would have assigned them in the first place).

DO NOT WASTE YOUR MONEY OR TIME HERE!

Date of experience: May 20, 2018
Chris W. TopResume Rep
over a year old

Hi Wendy,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Spain
1 review
3 helpful votes
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Emily Gardner provided me insights that I had missed and helped me improve my overall resume. Now I reviewed my resume on the remarks they provided in their comments. Thanks a lot, it's very helpful to me.

Date of experience: May 16, 2018
Illinois
1 review
7 helpful votes
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This was the worse decision made! I they did not have any depth of understanding, their inability to process or comprehend feedback. Even after providing feedback -- e.g. my name, content spelling errors, etc. This was the worse experience ever! They do no work!

Date of experience: May 16, 2018
Chris W. TopResume Rep
over a year old

Hi Lori,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Georgia
1 review
1 helpful vote
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Wonderful Job!
May 17, 2018

They did an amazing job helping transform my resume, cover letter and LinkedIn to something more fresh and up to date. They were fast and efficient! Job well done!

Date of experience: May 16, 2018
Virginia
1 review
8 helpful votes
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I hired this company to update my resume because of my hectic work schedule. Worst decision I made. I only needed to update my current work experience and change some verbiage on my existing resume. I received a huge mess. I went from a two page resume to a 4 page resume. The grammar used "new verbiage" was atrocious ( I feel like some one from India being paid $5.00 a resume wrote my resume). My new format was soooo gaudy and outrageous (I hire and review resumes, I would have thrown my own resume out on formatting alone). It was difficult to get a revision, and I spent more time trying to get revisions, it was easier for me to just rewrite and reformat my resume myself. I did not appreciate or enjoy this experience what-so-ever.

Date of experience: May 15, 2018
Chris W. TopResume Rep
over a year old

Hi Jennifer,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Tennessee
1 review
7 helpful votes
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Buyer Beware!
May 14, 2018

Be careful if you decided to purchase from this company. Once you buy their product, they do not refund your money even when they admit they failed to delivery your product/service on time as contracted.

Date of experience: May 14, 2018
Chris W. TopResume Rep
over a year old

Hi Alan,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Australia
1 review
6 helpful votes
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After my first review - where I received great service it went down hill from there, I have applied for some 40+ position with out even getting an interview over the past almost 12 month.
I sent an email requesting a refund as per what they promised on there website, I have had no reply and they have not contacted me.
Use them if you would like to throw good money after bad!

Date of experience: May 14, 2018
Chris W. TopResume Rep
over a year old

Hi Alexander,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

Texas
1 review
4 helpful votes
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I am not good at writing resumes and had been looking for a job for a couple months. Looking at this service as an investment that would pay off fast with a job, I was more than wrong. I have been applying for a few months now and I haven't event got 1 call back. Not worth it.

Date of experience: May 12, 2018
Chris W. TopResume Rep
over a year old

Hi Daniela,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email [email protected] with reference to this email so that we can properly assist you. We look forward to hearing from you.

India
1 review
1 helpful vote
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Top Resume gave me excellent service and did a fantastic job with my resume. They made it crisp, factual and most importantly -interesting reading. They brought out the positive aspects in a very assertive and commanding manner. I would like to thank my writer Carla and Katie for their efforts. They DELIVERED. Kudos to you folks

Date of experience: May 8, 2018
Brazil
1 review
1 helpful vote
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Astonishing work
May 9, 2018

First of all, TopResume sent me an e-mail pointing what was not so good in my resumè. When I decided to buy their services, a consultant started talking with me by e-mail. I got really glad with the result. I think every professional should invest some time and money to let his/her resume a lot attractive to the employers.

Date of experience: May 8, 2018