TopResumeReviews 5,703

I am extremely dissatisfied with the service I received from TopResume. I hired your company on March 20,2024, for an academic CV and LinkedIn profile optimization. Despite the promises made on your website and the additional cost I incurred for the LinkedIn feature, my experience has been far from satisfactory.

The initial timeline provided for my document draft was March 24, which was later extended to March 27 due to the added LinkedIn service. However, I had to reach out on March 30 to inquire about the status of my draft, which was finally provided on March 31. As expected with any draft, there were inaccuracies and missing information. I diligently followed the instructions, asked questions, and provided feedback to my writer on multiple occasions (April 2,3, and 7).

To my surprise and frustration, my case was closed without consultation on April 7 for the CV and April 10 for the LinkedIn services, despite the fact that the documents still contained errors and lacked vital information. I reached out to customer service via phone and email, expressing my desire for a refund and a change of writer, but my requests were ignored.

On April 16, my writer unexpectedly provided updated documents, which, while improved, still did not meet my expectations or include crucial information I had been communicating for weeks. When I escalated my complaint, I was told to work with another writer, which I found to be a non-standard practice at this stage.

I hired another service out of frustration and requested a refund from TopResume on four separate occasions over a two-week period. I was informed that I would receive a refund for the LinkedIn service but not for the CV. It is unacceptable that TopResume only provided "professional" documents after multiple refund requests and complaints.

Furthermore, when I attempted to dispute the claim that I had not communicated effectively with my writer, I was told that there was no evidence of my calls or emails to the customer service representatives, despite me providing specific dates and times. This lack of accountability and disregard for my concerns is deeply troubling.

I firmly believe that TopResume has engaged in deceptive and predatory practices, violating my rights as a customer. The services I received did not align with what was advertised or promised, and my case was closed with erroneous documents. The fact that I had to repeatedly call and email to receive updates, only to be provided with unsatisfactory results, is unacceptable.

I am extremely disappointed with the way TopResume has handled this situation and will not hesitate to share my negative experience with others. I strongly urge you to reevaluate your practices, prioritize customer satisfaction, and provide the services as advertised. I demanded a full refund for the subpar service I received and the emotional distress this experience has caused me. Yet they uphold providing "professional quality documents and service."

I think Chandler did an amazing job and makes me look that much better and it only took a couple of exchanges and we were done.

I was able to learn the difference between describing what you achieved versus what you were able to complete. Achieving is the output of the actions.

The company, after acknowledging that it was delayed in providing a draft, offered a $50 dollar discount off the $699 price tag. I had asked for customer service to downgrade my service from the moment a writer was assigned on day 4 of my process. Support services finally contacts me on day 9 to let me know that since a draft has been completed, they can't downgrade my service. Makes no sense since I paid for an expedited 2-day service that took 6 days. Please save your money. They are selling a premium service they are not resourced to provide.

I have already been recommending this service to friends and colleagues. My writer was very responsive and polite. I am enjoying working with her.

You need to make the resumes more editable for people, and the margins are outside the print range. The only reason I know this is because I now have a friend who is a Word power user modifying it further...

I am very pleased with my resume done by Pat, my assigned resume writer. It is the most professional resume I believe I have had so far and I am trusting that it will help me in landing the job that I have been hoping for.

Fabulous attention to details and highlighting valuable skills

I believe the service was worth it, helped simplify my overly-complicated resume.
Just finished it yesterday, so time will tell if it will generate more responses.

My writer was professional, knowledgeable, and efficient. Highly recommend him!

Pratima S did a great job of improving my resume and cover letter. I especially love the opening sections/summaries of my experience. Pratima responded quickly and addressed all my questions and concerns.

Wonderful experience, I would recommend to most. The guy that worked with me had an abundance of knowledge and helped me understand what employers looks for when looking at resumes

I was unaware that resumes are filtered by software that looks for certain words, but my writer helped created a professional resume that (hopefully) won't get filtered out. I have a lot of valuable experience, and my writer helped bring that experience to life.

I was concerned about the process at first, but my writer, Nora, was absolutely phenomenal! She quickly and effectively took my input documents and reviewed my portfolio before crafting an absolutely brilliant resume, cover letter, AND LinkedIn profile update for me. I could not be happier with the experience OR the final product. Giving feedback and edit requests was perfectly painless and quick, and rewrites were turned around almost immediately. Again, I could not be happier!

WHAT A GREAT EXPERIENCE, MICHAEL M WAS FANTASTIC, TIMELY, AND REALLY HELPED ME CONSTRUCT A GREAT FORMATTED RESUME.