TophatterReviews 7,894

Hi Claudette,

Thank you for your review

In terms of overbidding, we definitely encourage shoppers to read the item description and determine what is a fair and reasonable price to pay for the items that they are bidding on. Bidders decide how high they are willing to bid, and can stop bidding at any time. If an item doesn't meet your price range you can set a reminder for the items by clicking on the heart icon. You will get a notification when the item is up for auction again and can bid at that time. I hope this helps.

Warm Regards,
Angelique

Hi Miles,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Carl,

Thank you for your review.

I'm sorry to hear your item was never received. I know how frustration and disappointing that must be.

We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. I'm glad to hear our customer service team was able to resolve the issue for you and issue a $5.00 store credit.

Have a wonderful time shopping on Tophatter.

Warm Regards,
Angelique

Hi Elle,

Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Tom,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Kind Regards,
Angelique

Hi Margaret,

Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy bidding!
Angelique

Hi Jennifer,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Kimberly,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique