TophatterReviews 7,894

Hi Scooter,

We are delighted to have you as a valued member of the community. Thank you for writing your review.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

If you find an item description is missing information, please feel free to report the item using the "report this item" link in the lower right. I hope this helps.

Warm Regards,
Angelique

Hi Pat,

Thank you for your review.

We are delighted to have you as a valued member of the community.

I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

In terms of sizing not always being appropriate, here is a size chart https://tinyurl.com/ya99eeal to help with future purchases.

Warm Regards,
Angelique

Hi Donte,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. This is way we do not issue refunds for 30 days for domestically shipped items and 60 days for internationally shipped items.

We are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please reach out to our dedicated support team here http://tinyurl.com/j8eo7hu

As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform. I hope this helps clarify.

Warm Regards,
Angelique

Hi Edward,

Thank you for your review.

We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.

I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.

Have a wonderful time shopping!

Kind Regards,
Angelique

Hi Mark,

Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community.

Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Hi Gary,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.

We are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Warm Regards,
Angelique

Hi Deborah,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required. I would like to clarify, reviews are not responded too, however can always reach out to our dedicated customer support team here http://tinyurl.com/j8eo7hu for help.

Warm Regards,
Angelique

Hi Kevin,

Thank you for sharing your experience. I really appreciate you letting us know how you feel.

Adult-only items including adult toys, fetish gear, and personal lubricating products and oils cannot be sold on Tophatter. The sale of vibrators is restricted. If you would like Tophatter to consider you as a seller for this item, please contact our seller support team herehttp://tinyurl.com/y98le9ao I hope this helps.

Warm Regards,
Angelique

Hi Shernay,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoy your shopping experience.
In terms of the pricing getting expensive, one of the best things about Tophatter is the shopper is in control of how much they pay. If you find an item is outside of what you would like to pay you can sent a reminder for the item by clicking on the heart icon. This will give you a notification of when the item is up for auction again and you can bid at that time, hopefully in a price range that is more suitable. I hope this helps.

Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

Hi Terry,

Thank you for your review. I'm pleased to hear you've had a pleasant experience shopping on Tophatter.

I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Warm Regards,
Angelique

Hi Hilda,

Thank you for your review.

I'm glad to hear you enjoy shopping on Tophatter. I'm sorry that some of your item were delivered to the wrong address, I know how disappointing and frustration it must be to wait for an item and it doesn't arrive. I'm happy that our customer service team was able to address the concern in a pleasing way.

I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Warm Regards,
Angelique

Hi Diane,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi William,

Thank you for giving us a perfect rating and for recommending Tophatter. We greatly appreciate your continued support!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

In order to hopefully brighten your day I've issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in two weeks.

Have a wonderful time shopping!

Warm Regards,
Angelique