TophatterReviews 7,894

Do not waste your money! Everything is fake even if it claims to be 100% authentic. Terrible customer service. I can't believe they are allowed to promote fake items and allow buyers to spend their hard earned money on the counterfeit items. Contacted top hatter in regards to the authenticity of the products to have the sellers removed from the site so they don't trick any other unsuspecting buyers and top hatter did not care that the sellers were lieing and stealing people's money. They advised me to open a case or contact the seller. Ridiculous! I don't even want the hassle of sending the product back an risk not getting my money back I have no trust in the business's anymore top hatter. Please everyone stay away do not trust your card #s to this company do not buy anything! No matter how good of a deal it seems... it's fake!

I can't say how many things I've found in this website being "sold" that are complete rip off. I found a necklace up for bidding that's worth $6 including free shipping on a website similar to eBay. That was bid up to $45 and the description claimed "Swarovski crystals." First thing I noticed from the picture was, "you have to be shetting me if you think that's genuine Swarovski. The mark isn't even there." Save yourself from being scammed and ripped off and Stay away from this website. If you want to sell or buy things, you're better off selling on eBay or other websites, just not this one.

If your a seller stay away from this site. Their feedback system is flawed. There actually people on there that use it to blackmail you in refunding their money even tho they received their items. I sold many things and a lot of buyers do not leave feedback. The fees are outrageous as many others have stated. Then when I sold about 10 items. 2 of the items were damaged during shipping and I refunded and resent the items to the customers. They left negative feedback and since no other buyers had left feedback they closed my account. Thats a great way to run an auction site. It will be amazing when they shut down and/or get shut down for fraud or illegal actions with this new system they are trying to implement

Come to this site if you want to get ripped off, buyer and seller alike. If you want exorbitant fees and absolutely no customer service, come to this site. This site encouraged dropshipping with staff actually telling us what to sell and now discourages it There are so many fake products here its unreal, the quality items do not sell, instead only low quality ones do making for angry buyers and bad feedback. The system is completely flawed. They tell buyers to commit fraud by charging back via creditcard or bank, something that is only for if your card is stolen, not remorse. They talk about how they use paypal because its so safe but come the end of jan they are going to be the MOR and have access to your bank account, i cant see many people sticking around for this company to go bankrupt a third time (reference; blippy, heartsy)

Customer service is non existent because they are too busy auctioning off their own items at very high prices... which by the way are NOT AUTHENTIC! Especially the makeup such as urban decay, etc. all from china! And the staff bids on each others items to raise the prices. The corp. office address is Palo Alto, but I have been told they are actually based in India. If this is true they should go back to their own country to rip their own people off

Had a shady seller and they did nothing to help. The seller was selling used make up that was listed as new and didnt even send the items I bought! (I was to get full size and they were travel size. I was to get lipliners and lipsticks and nail polish. I really got 80's blue eye shadows and purple mascara! Not only used but total crap and for the wrong part of face.

Then I opened a case and they settled on my side but the seller said I had to pay shippong back to her fir her sending not only the wrong items but used ones at that. I said it was unfair but agreed until I saw the seller had tripled the shipping price in the first place. Anyway I sent the items back and didnt get a conformation (why pay more to ship crap back to a shady seller?) and they wouldnt do anything because no conformation number.

I filed a complaint with paypal who fixed it and gave me a refund but the site that had a horrible seller wouldnt do anything? Bad. Then it got worse the seller was harrassing me via messages and email stating she didnt think I really sent the items back and that she was filed a police report on me. I know now she is totally crazy and asked tophatter to block her from sending me messages. They said they could not and could do nothing else to get this to stop. I have to now change my email, paypal account info to get this crazy lady to stop. Thanks tophatter for doing nothing.

As a statistician, I examined the timing carefully after not being successful. These women selll their own products during the best times and place others as filler. The rules are impossible, the fees outrageous. A partner sold a bracelet for $34, I listed the same item and picture 4 times to get $1-, based on when THEY decide to sell your item. No one answers the phone and when I complained, I was told I must pay ALL my fees to them to continue to sell.

All this in 4 days time!

These are the most conniving, scamming greedy $#*!es I've ever run across- they should be ashamed and wont see a dime from me!

I had been a long time bidder on TH and just recently decided to try selling. Not only are their seller fees beyond just ridiculous(including shipping fees.?!) but I can hardly ever get my items into an auction. To schedule an item, you post your item, verify what category it falls under, then choose what auction(s) you want to auction your item ( I'm guessing which ever auction room is available first?) then you can verify the "latest" you want your item listed(ex 4 hours, 5 hours etc.). So after I specified the above, I scheduled two different items ( no later than 4 and 16 hours from now) after 36 hours, both items became "unscheduled" meaning they never got scheduled and I never got an explanation! This has happened to me more times than items that actually got scheduled! WTF? And now, they're trying to change their whole system to MOR? When they have larger and more urgent issues to fix than to start worrying g about adding things!
But after reading All of the recent feedback and postings from other sellers on here, I'm just glad I never really got too deep with this b hole for a company.
Tophatter: -1 avid bidder and seller
You guys keep doing what you're doing.

DO NOT USE THIS SITE! You will get nothing but overpriced junk and the tophatter so called "customer service" department is a joke! First of all, you can't contact them via phone, it's strictly email so when you have a problem, good luck getting it resolved. I received an item from a seller that WAS NOT what I ordered and tried to get a refund. I had to pay to send the item back, tophatter then ironically deleted my account telling me that I was misusing it! "no explanation!" so now i'm out the $40.00 for the piece of junk, the piece of junk itself, and the $15.00 that it cost for me to send back the item! Go figure!

Its a scam, it took me a total of 6 bad sellers before I realized that TH admin does little to keep them off... I had absolute proof that paypal had to force a refund from a seller who did not send an item and tophatter kicked her off until she presented a FAKE paypal receipt that lacked transaction numbers saying SHE, not paypal, refunded my money... They allowed her back on and ignored me when I asked why they accepted a FAKE paypal receipt she made up with no transaction ID over the one I had from paypal with a transaction ID they could verify. This gave me the impression that was the reason I ended up with 6 bad sellers on the site. Hmmm... I wonder if the "JEN" person below singing their praise is the same "Jen" who is the tophatter cheerleader who had earned special favor from the tophatter website for attempting to hide the ugly truth of the site's practices? Do yourself a favor, stay away from this site... Further incident of their unethical practices? THere was another auction website that started to steal away TH customers. Somehow, a alternate spelling of this website address took a person directly to tophatter. The website was under a proxy but curiously it was set up with the same type of provider as tophatter (forgive me I cannot remember the exact term for this)... of course TH denied but when the similarities were pointed out on the TH forum, mysteriously and suddenly the mispelled website got changed to link back to the original website instead of TH... coincidence or just another example of TH's 'methods'... then, of course, there was tophatters attempt to have direct access to everyone's paypal account in the threat they put forth "Do it or you can't sell here"... Now, given these tactics and methods... do you really want to TRUST TH with any access to your money?

One star is far too many for this sham of a company! Last week, they made it mandatory for sellers to grant third party access to our Paypal and bank accounts. Did I mention that the people running this company have run TWO other similar companies to the ground, filing bankruptcy and leaving sellers high and dry with the money they owed them!?!
They since have rescinded but now want to automatically take fees out of our earnings and HOLD our payments (for whatever reason I still don't know)... basically shoving Paypal out of the way, which means we won't have Paypal security.

Aside from that, when they first let sellers know that we must grant third party access to Paypal and bank accounts, many seasoned and well known sellers questioned their decision and got their accounts suspended. No explanation or reason, just suspended. Even after sending numerous emails we got no response. It only leaves me to believe that they are trying to replace hardworking, trustworthy, intelligent sellers with brainless idiots. The same idiots who sell cheap, fake jewelry from China to people who don't know any better and end up buying a $3.00 ring for $60. Of course, this makes Tophatter a ton of money because their fees are SO high, but they don't care about integrity or good business ethics. They just care about how to squeeze every last penny out of both sellers and buyers.

They have treated sellers who have been there from the beginning like crap. They have been rude, extremely unprofessional and untrustworthy. They speak half truths about new rules and guidelines. They scream from the rooftops about how they're trying to make Tophatter a safe site to buy and sell on, when really, they're the biggest scam artists around. They support sellers who make them the most money, even if they're selling "brand new notebooks" which end up being refurbished pieces of crap... or "sterling silver" rings which end up being $3.00 rings from China that turn your finger green. TH doesn't care. They have no integrity or loyalty to their hardworking, trustworthy and HONEST sellers who have been there from the beginning. They ban anyone who has half a brain to question the bad decisions they make...

Stay far away from this company! Especially if you're a seller. TH is run by a handful of arrogant idiots who will do anything for a buck, even if it means stealing it from under your nose while smiling at you and telling you that they're doing it for your own good.

Let me just say this I used to be a seller on this site... It was great in the begining. Here are a list of pro's and cons... take your pic if you will visit this site
Pro's
Good deals sometimes only on handmade items

Cons
Sellers'- high fees 5.00 pay in per item plus 5% per cost for your item sells
DOESN'T CARE ABOUT THEIR BUYERS OR SELLERS THEY ARE GREEDY!
To many rules and restrictrions on selling

BEFORE YOU BUY NE THING FROM THIS SITE CHECK EBAY... YOU ARE SURE TO FIND THE ITEM AT 1/10 OF THE PRICE AS WHAT YOU WOULD PAY ON HERE! NO LIES

ALOT OF PPL BUY AND RESELL... THE BUYERS ARE STUPID TO PAY 22 FOR A NECKLACE WHEN YOU CAN GET IT ON EBAY FOR. 99CENTS...

IF YOUR A NEW SELLER YOU HAVE NO CHANCE... YOU CAN ONLY SELL LIKE 2 ITEMS THEN YOU HAVE TO WAIT DAYS FOR FEEDBACK BEFORE YOU CAN SELL AGAIN... THATS IF NE ONE EVEN LEAVES YOU FEEDBACK...

tophatter.com is a daily auction website for handmade items such as jewelries, home, bath & beauty, supplies, etc. I found a couple of good deal in there. The only down side is unlike eBay, you need to be there to bid when the auction starts and you have to rsvp to the auction before you can bid. But the start bids are very low and the final price too so it is really worth it to check. Starting from April 4, this site's new account registration is by invitation / referral only.

For sellers, they do charge 10% of the sales as fee. This is higher than other handmade craft selling sites like ArtFire or Etsy.