TophatterReviews 7,894

Hi Shelia,

Thank you for sharing your experience.

We are delighted to have you as a valued member of the community.

We are working to improve shipping times.

For detailed information regarding shipping, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Kim,

Thank you for sharing your experience.

We hope every shopper experience is positive, but understand that not everything can be perfect.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Rens,

Thank you for your review. I'm sorry to hear that your item was missing instructions. I recommend doing a Youtube or Google search on the product for additional details.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Shash,

We are delighted to have you as a valued member of the community. Thank you for sharing your experience.

We are working to improve your experience in terms of shipping time.

Due to the ongoing pandemic (Covid-19) many shipping carriers have been delayed. Because of this we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

The tracking status can be viewed on the My Orders page, under the Settings menu in your Tophatter account. On the My Orders page click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

Respectfully,
Angelique

Hi Grey,

You are priority number one, and we do our best to ensure your experience on Tophatter is positive. It's wonderful to hear we were able to address your concerns pleasingly.

If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d

As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We distribute a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Dave,

Thank you for sharing your experience.

You are priority number one, and we do our best to ensure your experience on Tophatter is positive.

If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d

As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We distribute a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

It's fantastic to know what we were able to address your concerns adequately.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique