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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Alot of items i bid on were later refunded, but no reason given why. The refunds would go to tophatter credit instead of getting refunded to your card. Yet the items would be still available for other customers to bid on. Some items are often stunning and beautiful. Other items are cheaply made or too small. It's a luck of the draw. Customer Service is quick to respond and will make things right. Overall I had more good experiences then bad ones.
Hi Heidi,
Thank you for your review.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed.
We hope every shopper will be delighted with every purchase and do our best to ensure that happens, but we understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If further assistance is required our customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Very simple transactions. Like being at a live auction house. Lots of FUN!... Very Addictive!
Hi.
This app is like wish.com but it auctions its products in 90 seconds. It can be like playing a game and can be quite addictive but still fun. You have the option of free shipping and no hassle refunds. Everything is categorized as to make it easier to look for specific products. You even have the option to just go search or browse instead of auctioning. You can check into your account and check on the progress of your orders. A really easy app to use.
I really enjoyed the selections and the challenge of winning the prize from others. And I appreciate that everything ships on time and that the rules are enforced. The only downside I see to this app is when you cancel an item after changing your mind for any reason. It's stated that you will lose your auctioning privileges. You can still shop by browsing. L I'm aware it's there to keep people from just betting and then canceling just for the fun of it but it can also be a bit of a nuisance if that wasn't the same reason for myself. I just believed that should be more chances than three strikes you're out. Thanks.
I have had no problems with them. Always have had great service with them.
Hi Nattlie,
Thank you for your review. It's wonderful to hear that you're pleased with the service. We appreciate your support.
Respectfully,
Angelique
I love shopping on Tophatter, the prices are reasonable, and products are as described. Of course its not instant gratification because you have to wait for delivery, but when the product arrives its like Christmas!
Hi Donna,
Thank you for sharing your experience.
You are priority number one and we do our best to ensure all experiences on Tophatter are positive. I'm sorry to hear that wasn't the case in this instance.
Items on Tophatter have an estimated delivery time. We ask that you please allow up to 60 days for delivery of each order. However, most items arrive much earlier. See our FAQ What if I haven’t received my order https://tinyurl.com/y5y73kxh
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline. You are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
The purchases come faster than I thought, too! Love the perfume prices!
Hi Sheryl,
Thank you for your review.
I'm glad to hear you're pleased with the delivery times. We appreciate your support.
Have a wonderful time shopping!
Respectfully,
Angelique
I'm very happy with all the products I've received from Tophatter.
The bidding is fun especially when you win. The only thing is, it takes so long to get here
Hi Eileen,
Thank you for your review and for shopping on Tophatter.
We ask that you please allow up to 60 days for delivery. See our FAQ How long does shipping take https://help.en.tophatter.com/article/495-how-long-does-shipping-take
We are working to improve shipping times. Check out our FAQ What If I haven't received my order here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Respectfully,
Angelique
I ordered a holster for my gun, the money was taken from account, and I never received the holster, You say it was delivered bit I know it was not. Never do business with you again.
Hi Arlos,
Thank you for your review. It is always our goal that every experience is positive. I'm sorry that didn't happen in this instance.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
I've used tophatter for a couple yrs now and ive always been happy with my purchases. If ever an issue they address and always resolve it, although I've only had one issue but it was resolved fast and friendly. Plus, its fun to bid on items and get for great prices.
Hi Sandy,
Thank you for your review.
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Respectfully,
Angelique
Hi Mary,
Thank you for your review.
I'm pleased to hear that you love shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Very good products and fast shipping along with good pricing in the auctions
Hi Richard,
Thank you for your review.
I'm happy that you are pleased with the products and shipping. We appreciate your support.
Respectfully,
Angelique
Hi Gina,
Thank you for your review. I'm pleased to hear that you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I continue to receive cannabis item I do not remember ordering.
Hi Jacqueline,
Thank you for your review.
I'm sorry to hear you have some orders you don't recognize. Unfortunately, I have no insight into your account. On Tophatter some sellers do sale, CBD. If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Great service and way of handling things as I have actually shocked with them refunding my money for the product even though it came late they told me to keep it any how! I wish it was a way that the venders were required to refund the shipping cost
Hi Mister,
Thank you for your review.
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Maybe if the ones we were buying from would ship our stuff you would have less angry people we have a right to have our stuff shipped and received by the date intended where are my items
Hi Mary,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery.
Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I've won a few great products on Tophatter, and had a fun time shopping. Great idea guy's!
Hi Christy,
Thank you for your wonderful review. We appreciate your support.
Respectfully,
Angelique
Hi Doug,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
Respectfully,
Angelique
I am very very satisfied, my experience are good, my merchandise coming on time
Hi Iris,
Thank you for your review.
Wonderful! I am thrilled that your experience is positive! We appreciate your support.
Respectfully,
Angelique
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Hi Dale,
Thank you for your review. Have a great time shopping on Tophatter.
We appreciate your support!
Respectfully,
Angelique