TophatterReviews 7,894

Hi Marie,

Thank you for your review.

I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.

Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi David,

Thank you for your review. We appreciate your support.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Carol,

Thank you for your review. I'm glad that you enjoy the site!

We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.

Respectfully,
Angelique

Hi Michaeline,

Thank you for your review.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Stephanie,

Thank you for sharing your experience.

You are priority number one and we do our best to ensure all experiences on Tophatter are positive. I'm glad to hear your experience had been pleasing.

Items on Tophatter have an estimated delivery time. We ask that you please allow up to 60 days for delivery of each order. However, most items arrive much earlier. See our FAQ What if I haven’t received my order https://tinyurl.com/y5y73kxh

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline. You are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Jim,

Thank you for your review.

We are delighted to have you as a valued member of the community.

We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19) many shipping carriers have been delayed. Because of this we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

The tracking status can be viewed on the My Orders page, under the Settings menu in your Tophatter account. On the My Orders page click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order.

Respectfully,
Angelique

Hi Linda,

Thank you for sharing your experience.

When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed.

We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19) many shipping carriers have been delayed. Because of this we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

The tracking status can be viewed on the My Orders page, under the Settings menu in your Tophatter account. On the My Orders page click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order.

Respectfully,
Angelique