TophatterReviews 7,894

Hi Stephaine,

Thank you for sharing your experience.

You are priority number one, and we do our best to ensure your experience on Tophatter is positive.

If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d

As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We distribute a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Deborah,

Thank you for sharing your experience.

You are priority number one, and we do our best to ensure your experience on Tophatter is positive.

If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d

As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We distribute a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Denise,

Thank you for your review. We hope every shopper will be delighted with every purchase and do our best to ensure that happens, but we understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid is provided upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

Refunds processed as Tophatter Credit can be converted to cash refund upon request, except when: the refunded order was initially paid with Tophatter Credit, or the refund Tophatter Credit has already been applied to another order. Contact our support team at https://tophatter.com/new for help.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Jaya,

Thank you for your review.

I'm very sorry that you received items that weren't what you expected. I know how frustrating and disappointing that is.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

Tophatter has a B+ rating on BBB, and millions of users use our marketplace, which is proof of how professionally and ethically we work and the trust our users have in our platform. You may view the following link for more info:
https://tinyurl.com/y8fv5rfe

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Stan,

Thank you for the marvelous review!

I'm thrilled to hear you loved the Gucci Rush perfume from MN Watches!

Unfortunately, once a rating is issued, we have no way of modifying. I have no access to your account from a social platform to see what might have taken place.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Toni,

Thank you for your review. I'm very sorry that you received the incorrect items. I know how frustrating and disappointing that is.

Please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Heidi,

Thank you for your review.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

Please note: Payment information is securely transmitted to our payment processor using 128-bit SSL encryption; these security standards are comparable to those used by banking websites. See FAQ Is payment secure? https://help.en.tophatter.com/article/25-is-payment-secure

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique