TophatterReviews 7,894

Hi Michael,

Thank you for sharing your experience.

I'm thrilled to hear that you're pleased with the items you purchased.

On Tophatter we ask that you allow 60 days for items to arrive However, most items arrive much earlier. See our FAQ How long does shipping take https://help.en.tophatter.com/article/495-how-long-does-shipping-take

We also offer a free shipping category. I hope this helps.

Respectfully,
Angelique

Hi Michael,

Thank you for your review. We appreciate your support.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Janet,

Thank you for sharing your experience. I'm pleased to hear your experience has been positive.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Diane,

Thank you for your review.

Welcome to Tophatter. It's terrific to hear that your experience has been relatively positive.

We do our best to ensure every purchase is excellent. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Sheri,

Thank you for sharing your experience.

We do our best to ensure every purchase is excellent. Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without a return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with a valid tracking number.

On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.

For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Pascual,

Thank you for sharing your experience.

You are priority number one, and we do our best to ensure your experience on Tophatter is positive.

Many merchants on Tophatter include invoice; we encourage every seller to do so. Tophatter also sends emails that include the order number and item purchased. You can also find your order here https://tophatter.com/invoices I hope this helps.

Respectfully,
Angelique

Hi Debra,

Thank you for your review.

I'm very sorry to hear that you haven't received your order. I understand how frustrating and disappointing that must be.

I was able to view your account based on the order number 94326034. Unfortunately, order number 94326034 continues to show in transit, and we cannot guarantee it will be received.

We processed a refund to your original payment source.
You can search for the same or similar item. See our FAQ Can I search for items? Here https://help.en.tophatter.com/article/60-can-i-search-for-items

As a courtesy, I issued a $5.00 store credit on your account. The credit will automatically apply to your next purchase and expires, Mar 11,2020. I hope this helps.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique

Hi Cynthia,

Thank you for sharing your experience.

We are delighted to have you as a valued member of the community.

I understand wanting what you paid for to arrive as soon as possible. We are working to improve shipping times.

For detailed information regarding shipping, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

Our customer support agents are happy to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].

Respectfully,
Angelique