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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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TopHatters is a excellent place of value for your money. They offer a wide variety of products. These people go that extra mile to make sure their customers are taken care of. And yes, there are some things that u may be dismayed with, But b responsible about what u bid on. Read the reviews. My self, I definitely LOVE this site. And never been dismayed with product or customer service team.
Terrible. I can't even find my orders. All products are poor quality. Refunding I can't figure out.
Hi Sherry,
Thank you for sharing your experience.
We do our best to ensure every purchase is excellent. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Tophatter.com is a great online site to order from. They have such nice products at really reasonable prices. I have not had any problems with getting my orders in a reasonable amount of time, but if you have any they will make sure to make you satisfied. Great place to shop!
Hi Janice,
We appreciate your support!
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Respectfully,
Angelique
I have not been happy with most of the products that I have purchased from this site. Please be sure to read all the information about item before buying (size, dimensions, etc.)- I will not be purchasing any other items from this site!
Hi Melissa,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Respectfully,
Angelique
I think the only part I really am dissatisfied with is the shipping aspect. They do a lousy job of packing and shipping the product in a timely and organized manner. But, other than that, all is good, considering the merchandise does come from across the country. (Besides, the ". 925" sterling silver is not real sterling). Don't buy rings if you don't want green fingers.
Hi Tracy,
Your voice is paramount, and we are working to improve shipping times. Check out our FAQ What If I haven’t received my order here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Items on Tophatter have an estimated delivery time. We ask that you please allow up to 60 days for delivery of each order. However, most items arrive much earlier.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline. You are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Respectfully,
Angelique
I ordered earbuds that promised delivery in 21 business days (give or take) - and paid up front. I kept getting the runaround and finally threatened the BBB and online reviews and was refunded with the explanation "we can't track the order, so we're sending your money back."
Shady business to say the least. I just don't trust these folks at all. They keep your money, then when you make threats they suddenly refund the purchase price - but what if I hadn't followed through?
I'd warn everyone to STAY AWAY from this company and don't give them a chance to rip you off.
Hi Robert,
Thank you for sharing your experience.
We do our best to ensure every experience on Tophatter is positive, and I'm sorry to hear that wasn't the case in this instance.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). We are not in physical possession of the merchant's items an rely on the merchant to get the items shipped out.
Items on Tophatter have an estimated delivery time. We ask that you, please allow up to 60 days for the delivery of each order. However, most items arrive much earlier. See our FAQ What if I haven't received my order https://tinyurl.com/y5y73kxh
I was able to review your account and the conversation you had with my colleague based on the order you provided. My colleague was able to issue a refund because it's more than 15 days without any tracking number.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
I have had a great Experience so far! I always take into Where the items are from to know about how long it will take for shipping.
I have purchased many items on Tophatter with very little issue. One item arrived damaged and within minutes of notifying customer service, I was not only refunded my money but also given a credit for the trouble. Also, once I accidentally bid on an item and won. I cancelled the order without any incident at all. Some items are a bit smaller than they appear, but most everything I have purchased I have used and love!
Hi Michelle,
Thank you for sharing your experience!
You are priority number one, and it's wonderful to know our dedicated team of customer support agents made sure to deliver the superior experience you deserve.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Virtually everything on Top Hatter is available on E Bay or elsewhere for less. Their site is primarily engaged in selling cheap junk confusingly presented and illustrated. The only positive attribute is the fact if one bids on anything the bid is not binding, since unlike E Bay and the legitimate sites, they don't have the bidders previous identification.
Hi Roger,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. I'm sorry to hear that wasn't the case in your undergoing with Tophatter.
On Tophatter our most exciting feature is bidding. We believe the shopper should be in control of how much they are willing to pay. Bidders decide how high they are willing to bid, and can stop bidding at any time.
If an item is outside of a price range a shopper would like to pay, a reminder can be set by clicking on the heart icon. The shopper will get a notification and can bid when the item is back up for auction, hopefully in a range that meets their budget.
Just to clarify, bids are real. All the items on the platform are really for sale, and your bid is considered a legitimate offer. Payment is expected immediately after winning.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
No jewelry is as what you purchase. You get replica junk jewelry. If you have no way of printing out return labels, you are stuck with there JUNK you can wait for months/ weeks for your items, but they want returns done within a week or less!
Hi Robin,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
A label can be printed at most libraries. I have personally used a print service several times to print out material, including labels. If a library won't work, I recommend using a print service.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If we can be of help, our customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Fun, safe, and a good place to shop. Has a satisfaction or return. I have had a few problems, "but" overall very happy.
Hi Kathy,
Thank you for sharing your experience. I'm glad your overall experience has gone well.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
I bid or bought several items on Tophatter one night after receiving anestheia. Within 24 hrs. (before they were shipped), I requested to cancel many of them and my requests were denied by the sellers. Tophatter did step in a few times, but wouldn't allow for refunds on many of the items where I marked off "bought by accident". What I recieved instead was credit. There is no where to give a description as to why I purchased by mistake. When the items I didnn't request a cancellation/refund on arrived, I couldn't believe that 75% of them were junk (pure junk) from China. Some of the return charges are outlandish! I haven't even opened some of the packages yet (approx. 20 %) as they were supposed to be Valentine's Day gifts... I suspect they too will be junk. I wish Tophatter would vet their sellers before allowing them to sell on their site... perhaps they should have one of their associates purchase some of these things so they can see for themselves what low quality items people are buying and being ripped off over.
Hi J,
Thank you for sharing your experience.
I'm sorry to hear you were unable to cancel some items. Please see our FAQ Can I request a refund of a paid order? https://help.en.tophatter.com/article/31-refund
Refunds processed as Tophatter Credit can be converted to cash refund upon request, except when: the refunded order was originally paid with Tophatter Credit, or the refund Tophatter Credit has already been applied to another order. Contact our support team at https://tophatter.com/new for help.
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If we can be of help, our customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
Tophatter is legit not like other companies which send you junk. All of my winning bids have been up to my standards. I highly recommend joining Tophatter.
I have purchased many items to find it's cheap junk and the pictures are misleading. The only thing I have purchased that I am happy with was a pair of sunglasses. I think it's a rip off.the order number I entered is just one of the many items I ordered that can just go in the trash.
Hi Audry,
Thank you for your review. We hope every shopper will be delighted with every purchase and do our best to ensure that happens, but we understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Thank you,
Jemila
Everything is good but shipping and receiving items takes to long
Hi Linda,
Thank you for sharing your experience.
Items on Tophatter have an estimated delivery time. We ask that you please allow up to 60 days for delivery of each order. However, most items arrive much earlier. See our FAQ What if I haven’t received my order https://tinyurl.com/y5y73kxh
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline. You are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
It's alright it's a hit or mess with what you ordered but you get what you pay for. Nothing special.
Hi Makayla,
Thank you for your review. We hope every shopper will be delighted with every purchase and do our best to ensure that happens, but we understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If we can be of help, our customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
The system is easy to use, the final prices are great and shipping is fast. I will definitely use it again!
Hi Felicie,
Thank you for your review.
I'm happy to hear you enjoy shopping on Tophatter! We appreciate your support.
Respectfully,
Angelique
Intially I was happy and excited about the prices and what looked to be nice quality items, after installing the App and learning how to manage the bidding I was banned from bidding because I bidded and cancelled twice within 30 minutes, secondly I ordered more than 20 items in the second week of December and have yet to receive all my items, I've only been happy with 6 items because they were either broken and unusable upon delivery or just bad quality or not to mention no English version of how to operate and the clothing is cheaply made. Also for people that have jobs and have little time to keep checking the website for credits they give you they take them away before you can even use them so what's the point. I did receive 3 Sterling silver rings that i actually like I will be deleting this app as soon as I receive my last 3; items.
Hi Tanya,
Thank you for sharing your experience.
I understand the disappointment of being unable to bid can cause. No worries though. The block is temporary and will be released automatically. Please see Tophatter's FAQ What if I have too many canceled orders? https://help.en.tophatter.com/article/58-what-if-i-have-too-many-canceled-orders
Your voice is critical to the success of Tophatter improving your experience. Thank you for letting us know how you feel about the expiration time for some credits, it will be shared with our team.
It's wonderful to hear that you were able to find some items you love on Tophatter! We appreciate your support.
Respectfully,
Angelique
This site has been tremendous for me. I can shop and pratically get for whole family. My grandkids help me shop with the app. My son and his wife use this site my daughter and her husband use this site my goal is to get the whole family to use Top Hatter
Hi Edward,
Thank you for the kind review!
It's wonderful to hear you're able to find products you love for your family on Tophatter! I would like to thank you and your family for your support.
We wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Respectfully,
Angelique
I have had a 100% absolute great experience with top hatter.
Hi Christine,
Thank you so much for your wonderful review!
I'm thrilled to hear your experience shopping on Tophatter has been great! We appreciate your support.
Customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique
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Hi Carla,
Thank you for sharing your experience. We appreciate your support and kind words!
It's fantastic to hear that you are pleased with the item variety, quality, and service. You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to [email protected].
Respectfully,
Angelique