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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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5+ stars! I love this website! If I receive something that isn't right, (which has only happened once) I had no problems getting a refund.
I've had quality items that I've bid on and won for a below retail price. Items are shipped out to me quickly and notifications are sent to me. I love this bidding site and recommend everyone to give it a try.
Purchased Cowboys necklace first, it was nice tried 1800 sheets. Super soft purchased a ring looked great and came sized. Had to get more sheets at that price. Everything came in at scheduled time or sooner. I couldn't be happier. Great site. I highly recommend
I'm very satisfied with all my; purchases off Tophatter, and would highly recommend any all user(s)
I love most of idems I have bought but trying to get stuff returned can be a pain. I have noticed the if I get a good price on some Idems I will receive a notice of refund. I have referred to three of my friends and this has happened to them..
Wonderful array of products. I love the jewelry and have bought quite a few pieces. I get compliments whenever I wear them. I've also done some Christmas shopping on this site. I get quite a rush every time I win a bid.
I've had many great experiences with Tophatter The deliveries are always on time if not earlier
Site is fun to use and merchandise arrives within a week usually!
I have enjoyed this site as it has allowed me to do much of my shopping without the hustle and bustle of malls and line ups. Great way to get what I need in the luxury of my own home
This is a great way to get Christmas & Birthday gifts for everyone on your list!
Although I love the site, I wish the shipping was a little better-some things have come and the boxes are damaged, the products are not but it is hard to give a gift when the box is so bad you can not wrap it...
When I learned how to bid correctly I was on a roll picking out fabulous jewellery for my collection. I am very pleased with my purchases. Thank you.
I typically am receiving my orders pretty quickly, although I had to finally cancel one order to stop the incessant "your item has shipped" emails because it did not ship. I was given a refund today though! Another product came in a crushed box so I cannot give it as a gift. I will donate it to Toys for Tots since I cannot get a refund for it or a replacement product. But when you count the number of things I have received just fine, I am doing well and my Christmas shopping is over!
Very addicting for me, so far I have been very pleased with what I have gotten. Out of bout 10 products I have gotten only one was not what I had bid on. I kept it as it is something that I will use, but still didn't get the correct product
Just loved it so addicting... I had never found another site like Tophatter the best. I never have purchased this much items in my life before this is the truth.
I spend thousands on items and the online system is efficient. Problem is with the vendors. I was sold items that said. 925 Sterling Silver and none of them were. They were silver plated. Also, I travel so if I bid on many items, which I do often, and I am called out of town, they cancel and then lock me out of the system and you can see by my order and pay history that I should be in a VIP category.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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