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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
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I love this website!
November 16, 2016

5+ stars! I love this website! If I receive something that isn't right, (which has only happened once) I had no problems getting a refund.

Date of experience: November 15, 2016
North Carolina
1 review
1 helpful vote
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Great online bidding site!
November 16, 2016

I've had quality items that I've bid on and won for a below retail price. Items are shipped out to me quickly and notifications are sent to me. I love this bidding site and recommend everyone to give it a try.

Date of experience: November 15, 2016
Texas
1 review
0 helpful votes
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Good quality at great prices
November 16, 2016

Purchased Cowboys necklace first, it was nice tried 1800 sheets. Super soft purchased a ring looked great and came sized. Had to get more sheets at that price. Everything came in at scheduled time or sooner. I couldn't be happier. Great site. I highly recommend

Date of experience: November 15, 2016
California
1 review
0 helpful votes
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Excellent
November 16, 2016

I'm very satisfied with all my; purchases off Tophatter, and would highly recommend any all user(s)

Date of experience: November 15, 2016
New York
1 review
0 helpful votes
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I love most of idems I have bought but trying to get stuff returned can be a pain. I have noticed the if I get a good price on some Idems I will receive a notice of refund. I have referred to three of my friends and this has happened to them..

Date of experience: November 15, 2016
Florida
12 reviews
2 helpful votes
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Addicting
November 16, 2016

Wonderful array of products. I love the jewelry and have bought quite a few pieces. I get compliments whenever I wear them. I've also done some Christmas shopping on this site. I get quite a rush every time I win a bid.

Date of experience: November 15, 2016
Maryland
1 review
0 helpful votes
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Awesome variety of so many things
November 16, 2016

I've had many great experiences with Tophatter The deliveries are always on time if not earlier

Date of experience: November 15, 2016
New Jersey
1 review
0 helpful votes
Follow Lorna L.
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Site is fun to use and merchandise arrives within a week usually!

Date of experience: November 15, 2016
Florida
1 review
0 helpful votes
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Love love it!
November 16, 2016

Really easy and convenient. Beautiful items for a lot less money.

Date of experience: November 15, 2016
Canada
1 review
2 helpful votes
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Christmas shopping made easy
November 16, 2016

I have enjoyed this site as it has allowed me to do much of my shopping without the hustle and bustle of malls and line ups. Great way to get what I need in the luxury of my own home

Date of experience: November 15, 2016
Idaho
1 review
0 helpful votes
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Awesome
November 16, 2016

This is a great way to get Christmas & Birthday gifts for everyone on your list!
Although I love the site, I wish the shipping was a little better-some things have come and the boxes are damaged, the products are not but it is hard to give a gift when the box is so bad you can not wrap it...

Date of experience: November 15, 2016
GB
1 review
0 helpful votes
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My Itams
November 16, 2016

All the things that I have got from you I have not been disappointed thank you

Date of experience: November 15, 2016
Canada
1 review
0 helpful votes
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Exciting
November 16, 2016

When I learned how to bid correctly I was on a roll picking out fabulous jewellery for my collection. I am very pleased with my purchases. Thank you.

Date of experience: November 15, 2016
Washington
1 review
0 helpful votes
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Happy
November 18, 2016

I completely enjoy the site, even my grandson like the bidding. He says it's exciting.

Date of experience: November 15, 2016
Wisconsin
3 reviews
1 helpful vote
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Good experience so far!
November 18, 2016

I typically am receiving my orders pretty quickly, although I had to finally cancel one order to stop the incessant "your item has shipped" emails because it did not ship. I was given a refund today though! Another product came in a crushed box so I cannot give it as a gift. I will donate it to Toys for Tots since I cannot get a refund for it or a replacement product. But when you count the number of things I have received just fine, I am doing well and my Christmas shopping is over!

Date of experience: November 15, 2016
Illinois
1 review
2 helpful votes
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Addicting
November 18, 2016

Very addicting for me, so far I have been very pleased with what I have gotten. Out of bout 10 products I have gotten only one was not what I had bid on. I kept it as it is something that I will use, but still didn't get the correct product

Date of experience: November 15, 2016
Massachusetts
1 review
1 helpful vote
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Awesome
November 18, 2016

They response rather quick. The products seem to be very nice. Tried other sites, prefer this one.

Date of experience: November 15, 2016
Guam
1 review
0 helpful votes
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No. #1 brilliant site.
November 16, 2016

Just loved it so addicting... I had never found another site like Tophatter the best. I never have purchased this much items in my life before this is the truth.

Date of experience: November 15, 2016
Canada
1 review
0 helpful votes
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Super!
November 16, 2016

Good price, fast delivery, things received in good condition.

Date of experience: November 15, 2016
Washington
1 review
3 helpful votes
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Almost 99%
November 18, 2016

I spend thousands on items and the online system is efficient. Problem is with the vendors. I was sold items that said. 925 Sterling Silver and none of them were. They were silver plated. Also, I travel so if I bid on many items, which I do often, and I am called out of town, they cancel and then lock me out of the system and you can see by my order and pay history that I should be in a VIP category.

Date of experience: November 15, 2016