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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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Awesome
November 16, 2016

I received my item very quickly. The item was just like the picture. Love it. So many compliments. Very pleased.

Date of experience: November 15, 2016
Utah
1 review
5 helpful votes
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Disappointed
November 18, 2016

I ordered several pieces of jewelry. It is taking longer to receive some of the pieces, than previously told. I still have two pieces that I have not received. Also, I was repeatedlying sent emails about a watch I did not order. Finslly, order was cancelled. I ordered a ring with a green stone and received a blue one. Very disappointing, was the fact that I outbid competitors on 3 different items, only to have my 3 separate orders cancelled, the next day. I was given no resson as to why my 3 separate items weee cancelled. Very frustrating.

Date of experience: November 15, 2016
California
1 review
0 helpful votes
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Quick Arrival!
November 16, 2016

I order a wrist pedometer from Tophatter, and received it 10 days later. They emailed me three times; order confirmation, order shipped, and arrival day. Definitely shopping again.

Date of experience: November 15, 2016
Indiana
1 review
0 helpful votes
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Beautiful jewelry
November 16, 2016

Since I am fairly new to Tophatter, I have only purchased two rings, but both have exceeced my expectations. I got compliments whenever I wear them. Shipping is fast. I plan to shop again soon. Thanks for the opportunity to purchase this jewelry at a reasonable price.

Date of experience: November 15, 2016
Massachusetts
2 reviews
0 helpful votes
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Fun for All
November 16, 2016

I found Tophatter a fun place to shop... One must be quick, diligent with a bit of luck

Date of experience: November 15, 2016
Florida
4 reviews
0 helpful votes
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Good site
November 16, 2016

I do need enjoy bidding for my items on Top Hatters. Would highly recommend this site

Date of experience: November 15, 2016
Canada
1 review
0 helpful votes
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Is what it claims.
November 16, 2016

Everything I have gotten was just as it says. Any problems support helps in a timely manner. Will continue to purchase from Tophatter

Date of experience: November 15, 2016
California
1 review
0 helpful votes
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Great job team
November 16, 2016

Awesome and authentic brands.

Return super easy too!

Yea

Date of experience: November 15, 2016
Arizona
1 review
0 helpful votes
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I will be back
November 16, 2016

Fast and fun! Every item has arrived quickly and was exactly what I won.

Date of experience: November 15, 2016
Washington
1 review
0 helpful votes
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Grateful
November 16, 2016

I am ever so grateful for finding this app the quality of the items that I purchased we're great I couldn't ask for a better place to shop thank you so much

Date of experience: November 15, 2016
New Jersey
1 review
1 helpful vote
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Tophatter is the greatest plane and simple the problems I did have were corrected immediately so I love this site

Date of experience: November 15, 2016
Marissa S. Tophatter Rep
over a year old

Hey Robert, Thanks so much for the kind words! Happy Bidding!

GB
1 review
1 helpful vote
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Very pleased
November 16, 2016

I have had no problems what so ever with Tophatter
And I'm amazed how how quickly my goods have arrived.
You will be pleased too.

Date of experience: November 15, 2016
Tennessee
2 reviews
0 helpful votes
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Great products
November 16, 2016

Tophatter has great products, prices can be great, and leaving followup requests are wonderful.

Date of experience: November 15, 2016
Washington
1 review
0 helpful votes
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Very Very Addicting :)
November 16, 2016

Easy to use and awesome things... very quick to get items

Date of experience: November 15, 2016
Florida
1 review
0 helpful votes
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Lots of fun!
November 16, 2016

I love this auction site! Quality items for much less then department stores. I don't have to leave the house, and get my gift shopping done. Plus it's fun!

Date of experience: November 15, 2016
New Jersey
1 review
2 helpful votes
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Bids go up, who bids?
November 18, 2016

I ordered a top, when I won the bid it seems you can only get one size. Won't fit me. Teeth whitener gives weird directions. Phone charger doesn't work with my phone. I ordered garcina and got some other stuff too, why? Again no instructions. I will continue to I'd though, over all I am happy with the deals.

Date of experience: November 15, 2016
Illinois
1 review
0 helpful votes
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An exceptional shopping experience!
November 16, 2016

If you want a great online shopping experience, with an array of products. Exciting bidding... And a company that values their customers satisfaction. I strongly suggest you try this site.
Also. I commend them on their customer service. If by chance you have any type of issue. They deal with it in a very professional manner...
ENJOY YOUR SHOPPING EXPERIENCE..

Date of experience: November 15, 2016
California
1 review
1 helpful vote
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So far I like what I see
November 16, 2016

Still missing items that show that they where deliverd but I have not received yet that's why I haven't rated them yet

Date of experience: November 15, 2016
Florida
1 review
1 helpful vote
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Addictive!
November 16, 2016

Great products and good prices. You have to check the site several times daily.

Date of experience: November 15, 2016
Nevada
2 reviews
0 helpful votes
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Surprise! Surprise!
November 16, 2016

I was surprised to receive several items purchased from TopHat that were exactly as pictured when I went to bid. I didn't think it was possible to get quality merchandise at wholesale prices.

Date of experience: November 15, 2016