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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I received my item very quickly. The item was just like the picture. Love it. So many compliments. Very pleased.
I ordered several pieces of jewelry. It is taking longer to receive some of the pieces, than previously told. I still have two pieces that I have not received. Also, I was repeatedlying sent emails about a watch I did not order. Finslly, order was cancelled. I ordered a ring with a green stone and received a blue one. Very disappointing, was the fact that I outbid competitors on 3 different items, only to have my 3 separate orders cancelled, the next day. I was given no resson as to why my 3 separate items weee cancelled. Very frustrating.
I order a wrist pedometer from Tophatter, and received it 10 days later. They emailed me three times; order confirmation, order shipped, and arrival day. Definitely shopping again.
Since I am fairly new to Tophatter, I have only purchased two rings, but both have exceeced my expectations. I got compliments whenever I wear them. Shipping is fast. I plan to shop again soon. Thanks for the opportunity to purchase this jewelry at a reasonable price.
I found Tophatter a fun place to shop... One must be quick, diligent with a bit of luck
Everything I have gotten was just as it says. Any problems support helps in a timely manner. Will continue to purchase from Tophatter
Awesome and authentic brands.
Return super easy too!
Yea
Fast and fun! Every item has arrived quickly and was exactly what I won.
I am ever so grateful for finding this app the quality of the items that I purchased we're great I couldn't ask for a better place to shop thank you so much
Tophatter is the greatest plane and simple the problems I did have were corrected immediately so I love this site
I have had no problems what so ever with Tophatter
And I'm amazed how how quickly my goods have arrived.
You will be pleased too.
Tophatter has great products, prices can be great, and leaving followup requests are wonderful.
Easy to use and awesome things... very quick to get items
I love this auction site! Quality items for much less then department stores. I don't have to leave the house, and get my gift shopping done. Plus it's fun!
I ordered a top, when I won the bid it seems you can only get one size. Won't fit me. Teeth whitener gives weird directions. Phone charger doesn't work with my phone. I ordered garcina and got some other stuff too, why? Again no instructions. I will continue to I'd though, over all I am happy with the deals.
If you want a great online shopping experience, with an array of products. Exciting bidding... And a company that values their customers satisfaction. I strongly suggest you try this site.
Also. I commend them on their customer service. If by chance you have any type of issue. They deal with it in a very professional manner...
ENJOY YOUR SHOPPING EXPERIENCE..
Still missing items that show that they where deliverd but I have not received yet that's why I haven't rated them yet
Great products and good prices. You have to check the site several times daily.
I was surprised to receive several items purchased from TopHat that were exactly as pictured when I went to bid. I didn't think it was possible to get quality merchandise at wholesale prices.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hey Robert, Thanks so much for the kind words! Happy Bidding!