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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Not happy with this site will not use ever, not going to share with anyone
I have gotten some really good deals and bargains on much needed items and they have been good quality I'am a satisfied customer!
The bidding process is not lengthy and you have a great opportunity to win the items.
Love the bidding process great items always in auction I've been very pleased with all my purchases
I have only purchased jewelry from Tophatter, and the pieces I have are very very nice. The few problems I've had have been addressed immediately, which I appreciate.
I have ordered lots of different types of things and TOPHATTER has been great to ensure that I get what I ordered and in a prompt manner.
The best online shopping experience ever! My favorite part is the package tracking system-the easiest and the best so far!
I think that Tophatter is awesome most of the time they deliver on time, and there, s a solution to every problem.
It is true. It can be very addicting. I have to keep a watch on my wife because it doesn't take long before the $$ amount becomes more than what you wanted. I have been on a couple of times myself and I can see the draw to it on a daily basis.
Tophatter has been very good about cancelling and refunding products and promptly getting back with me when I have questions.
Go out there and have some fun with it. Just watch the shipping and handling.
Be blessed
Top Hatter is easy to find on the internet, the value of the products are excellent, they are delivered quickly. Customer service is excellent. My Christmas list is getting shorter shoppingTop Hatter.
It was so easy to bid, you could see exactly what your shipping would be, no hidden costs, quick delivery and great product... I use this site often and I let friends and family know about it.
Items I have purchased are quality and very pretty the only thing I would change is for people that have a reminder set for an item and that item is set for auction that day that we get some kind of notice
I bought several items and overall you get an A++++
I love to check out all the deals and there are so many things for sale I really like!
Once I SEE how they hold up to staying pretty I will keep coming back for more especially having 10 girls and one boy to buy for. I actually enjoyed the quick bidding too! Way to go TOPHATTER!
I love shopping with Tophatter and the delivery is fast. Keep up the good work. I am telling all of my family and friends.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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