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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Quality of their products
November 23, 2016

I'm not going to say anything about this because I feel that the
Products were improperly advertised

Date of experience: November 20, 2016
Oklahoma
5 reviews
1 helpful vote
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Completed most of my Christmas list
November 21, 2016

Over the last couple of weeks, I have purchased multiple items. Every purchase was deliveried quickly. I even keep an item or two for me. Then ordered other items for gifts.

Date of experience: November 20, 2016
New York
1 review
0 helpful votes
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Dependable
November 21, 2016

I have purchased about 6 or so items from Tophatter so far, and the products look exactly like they do on the sales page! Items arrive pretty quickly. I have been very satisfied with my purchases. I don't know why others are saying their items are falling apart. I haven't had any trouble. I also like that Tophatter retains our debit or credit card info and it isn't asked for every single time!

Date of experience: November 20, 2016
Colorado
1 review
0 helpful votes
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Awesome
November 21, 2016

Very easy site to navigate. Simple and no hassles.

Date of experience: November 20, 2016
West Virginia
2 reviews
1 helpful vote
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Shopping
November 23, 2016

I have a very large family.
Most of what I've gotten so far, all I can say is I love some of the items
But the jewelry is the same cheap collections I could buy at Walmart.
The moon n back with the cheap little chain, I was not at all pleased.
Don't get me wrong I love this site I just have to watch what I get.

Date of experience: November 20, 2016
Idaho
2 reviews
0 helpful votes
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Fun way to shop
November 21, 2016

Shopping with Tophatter has been fun exciting and fast. I have never been on a site for bidding before and your site was so much fun i am going to keep coming back. Your merchandise is great and the experience of bidding and the prices are supper. I recommend this site to everyone, you cant go wrong.

Date of experience: November 20, 2016
Texas
1 review
3 helpful votes
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Dont trust these people.
November 22, 2016

Never received order. E-mailed company many times, don't put your trust in this company. They never acted on this problem and it has been 2 months now. LIVE AND LEARN.

Date of experience: November 19, 2016
California
1 review
0 helpful votes
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Love it
November 21, 2016

All the items i have purchased from Tophatter have been exactly what I expected, and the 1 time I didnt receive my item it was resolved very quickly. I have recommended it to several friends who use you also

Date of experience: November 19, 2016
Texas
1 review
0 helpful votes
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Excellent products and customer service
November 19, 2016

All of my purchases have arrived early and the one and only problem that I had (which was nobody's fault, I blame the trick or treaters) was resolved in full, in less than 24hrs. I have actually recommended this site to my daughter, which I NEVER do normally

Date of experience: November 18, 2016
New York
1 review
2 helpful votes
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I value Products
November 19, 2016

My bracket necklace my earphone and ring was very nice I will always order from this company

Date of experience: November 18, 2016
Florida
1 review
0 helpful votes
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Super fast entries
May 5, 2021

Very very Good, don't collect money, sometimes the next item may be more attractive.

Date of experience: November 18, 2016
Australia
1 review
1 helpful vote
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I lost a stone out of my wedding ring and am looking around to see if I can find one small enough to replace it, I have more goods to come

Date of experience: November 18, 2016
New York
1 review
0 helpful votes
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Awesome and convenient
November 19, 2016

Everything I have ordered has been excellent, not one return nor disappointment

Date of experience: November 17, 2016
California
1 review
0 helpful votes
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Rings
November 19, 2016

Thank you for giving me the chance to bid and win a couple of beautiful rings. If what you say that they are worth more, I am grateful will be back...
Sincerely

Date of experience: November 17, 2016
Hawaii
1 review
3 helpful votes
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Ordered a grey/bright baby pink hang sweater. Received it. Not the same color as on website poorly made

Date of experience: November 17, 2016
New Jersey
1 review
0 helpful votes
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I love the simplicity of the process. Good merchandise

Date of experience: November 17, 2016
Texas
1 review
11 helpful votes
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ITEMS SHIPPED FROM CHINA
November 19, 2016

I've ordered at least 15 items from Tophatter. I've been very unhappy with most of them. I will no longer be ordering anything else from the. The gems coming from China take about a month to receive and are not shipped or packaged carefully. They come in flimsy boxes that are damaged. They don't come with paperwork indicating the order ID or an address of where to return. I would have returned o'ver half of them for misleading information and faulty packing. I bought for Christmas gifts but boxes they came were to damaged to even be able to wrap. A few items were nice but the bad far out way the good.

Date of experience: November 16, 2016
New York
1 review
0 helpful votes
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Best experience ever.
November 17, 2016

All of your merchandise is just beautiful, the necklace that I bought the heart necklace my daughter -in-law loved it and took it away from me, but that's ok, i 'll get me another one soon. Thank you all for been there.

Date of experience: November 16, 2016
Alabama
1 review
2 helpful votes
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Some item are not what is on the site.
November 21, 2016

I have purchased several items and was not pleased ehen i received them it was npt whats on the site a little disappointed.

Date of experience: November 16, 2016
California
2 reviews
0 helpful votes
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Great place to purchase from
November 19, 2016

I always have fun shopping on Tophatter and the items I receive are great quality and get to me fast.

Date of experience: November 16, 2016