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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I'm not going to say anything about this because I feel that the
Products were improperly advertised
Over the last couple of weeks, I have purchased multiple items. Every purchase was deliveried quickly. I even keep an item or two for me. Then ordered other items for gifts.
I have purchased about 6 or so items from Tophatter so far, and the products look exactly like they do on the sales page! Items arrive pretty quickly. I have been very satisfied with my purchases. I don't know why others are saying their items are falling apart. I haven't had any trouble. I also like that Tophatter retains our debit or credit card info and it isn't asked for every single time!
I have a very large family.
Most of what I've gotten so far, all I can say is I love some of the items
But the jewelry is the same cheap collections I could buy at Walmart.
The moon n back with the cheap little chain, I was not at all pleased.
Don't get me wrong I love this site I just have to watch what I get.
Shopping with Tophatter has been fun exciting and fast. I have never been on a site for bidding before and your site was so much fun i am going to keep coming back. Your merchandise is great and the experience of bidding and the prices are supper. I recommend this site to everyone, you cant go wrong.
Never received order. E-mailed company many times, don't put your trust in this company. They never acted on this problem and it has been 2 months now. LIVE AND LEARN.
All the items i have purchased from Tophatter have been exactly what I expected, and the 1 time I didnt receive my item it was resolved very quickly. I have recommended it to several friends who use you also
All of my purchases have arrived early and the one and only problem that I had (which was nobody's fault, I blame the trick or treaters) was resolved in full, in less than 24hrs. I have actually recommended this site to my daughter, which I NEVER do normally
My bracket necklace my earphone and ring was very nice I will always order from this company
Very very Good, don't collect money, sometimes the next item may be more attractive.
I lost a stone out of my wedding ring and am looking around to see if I can find one small enough to replace it, I have more goods to come
Everything I have ordered has been excellent, not one return nor disappointment
Thank you for giving me the chance to bid and win a couple of beautiful rings. If what you say that they are worth more, I am grateful will be back...
Sincerely
Ordered a grey/bright baby pink hang sweater. Received it. Not the same color as on website poorly made
I love the simplicity of the process. Good merchandise
I've ordered at least 15 items from Tophatter. I've been very unhappy with most of them. I will no longer be ordering anything else from the. The gems coming from China take about a month to receive and are not shipped or packaged carefully. They come in flimsy boxes that are damaged. They don't come with paperwork indicating the order ID or an address of where to return. I would have returned o'ver half of them for misleading information and faulty packing. I bought for Christmas gifts but boxes they came were to damaged to even be able to wrap. A few items were nice but the bad far out way the good.
All of your merchandise is just beautiful, the necklace that I bought the heart necklace my daughter -in-law loved it and took it away from me, but that's ok, i 'll get me another one soon. Thank you all for been there.
I have purchased several items and was not pleased ehen i received them it was npt whats on the site a little disappointed.
I always have fun shopping on Tophatter and the items I receive are great quality and get to me fast.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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