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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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If I didn't get the item I won it was quickly taken care of and money put back in my account
Very kind and helpfulI have always had positive reviews from top hatter and experiences I've always been very nice to me
As a buyer I am disappointed in the staff not being able to help someone that is buying and not getting any notices to keep me appraised of my purchases and shipping notices. I have emailed and emailed but no one gives me any answers. Or notices still don't get any.
I'm so glad I discovered Tophatter. The variety is great and the items I have purchased have been great. I've become addicted to Tophatter and now my sister and nieces are too.
Have enjoyed shopping. Had good experience. And if you do have an issue. It is handled. Your not left out in the cold to handle it yourself
I have "won" 4 different types of jewelry from Top Hatter. I love the auctions they have. As another reviewer has said before, this site is addicting.
Only had2. Things broke, but have been a customer, for a long time, love it and very much enjoyed.
I have ordered multiple items and have been completely satisfied with everything.
I have enjoyed shopping on Tophatter!
I have learned to read the descriptions carefully as 1 of my purchases was much smaller than I anticipated, but the jewelry is very pretty!
I have had nothing but positive experiences on Tophatter. I've saved tons of money on things I actually want by purchasing them here versus a retailer. The auctions are quick. You can set up payment methods so that it's just a matter of a couple of clicks to buy and pay for what you want.
Great app and service for sure!
So many things to choose from, it's hard to decide. I've not received a single thing I didn't like.
I think top Hatter is wonderful I think they do a really good job they have a lot to work with between buyers and sellers and shipping and receiving in complaints and you name it and they take all of it in stride and I think do a very good job at it. I love the variety of products on top Hatter
I use this site quite often it is a great feeling when you get the item for a lot less than you would normally pay. Everyone loves a bargain.
Everything i have purchased from topphatter has been very good quality and excellently value for money
They fix everything. I have found so many good deals on here! Some items I have purchased are not exactly what I had ordered. But when I messaged tophatter they took care of everything. Knowing that I have their support if something goes wrong keeps me purchasing from their site!
I enjoy bidding and winning the bids. Some of the products are worth the money and some are not.
I have purchased quite a few items. I would like to say I've enjoyed them all, but my kids are enjoying them instead. Have to get me another:-)
Great site. I have ordered over a dozen items and not had a problem with any of them. Everything arrives in a timely manner and I have not had any broken items either. Great site for getting reasonable priced items for my grandkids.
The things you can get for gift ideas is big you see a lot I have done all my shopping there they are the best. THANK YOU SO MUCH.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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