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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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If I didn't get the item I won it was quickly taken care of and money put back in my account

Date of experience: November 21, 2016
Ohio
1 review
0 helpful votes
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Very kind and helpful
November 21, 2016

Very kind and helpfulI have always had positive reviews from top hatter and experiences I've always been very nice to me

Date of experience: November 21, 2016
Arizona
1 review
2 helpful votes
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Disappointed
November 23, 2016

As a buyer I am disappointed in the staff not being able to help someone that is buying and not getting any notices to keep me appraised of my purchases and shipping notices. I have emailed and emailed but no one gives me any answers. Or notices still don't get any.

Date of experience: November 21, 2016
Nebraska
1 review
0 helpful votes
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Addictive
November 23, 2016

Either love it or its cheap looking but all in all pretty good

Date of experience: November 21, 2016
Georgia
1 review
1 helpful vote
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I absolutely love Tophatter!
November 23, 2016

I'm so glad I discovered Tophatter. The variety is great and the items I have purchased have been great. I've become addicted to Tophatter and now my sister and nieces are too.

Date of experience: November 21, 2016
Texas
1 review
0 helpful votes
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Top notch experience
November 25, 2016

Have enjoyed shopping. Had good experience. And if you do have an issue. It is handled. Your not left out in the cold to handle it yourself

Date of experience: November 21, 2016
California
1 review
0 helpful votes
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Great Auction Site
November 25, 2016

I have "won" 4 different types of jewelry from Top Hatter. I love the auctions they have. As another reviewer has said before, this site is addicting.

Date of experience: November 21, 2016
Illinois
1 review
0 helpful votes
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Love your jewelry
November 25, 2016

Only had2. Things broke, but have been a customer, for a long time, love it and very much enjoyed.

Date of experience: November 21, 2016
New Jersey
1 review
0 helpful votes
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Great experience
November 25, 2016

I have ordered multiple items and have been completely satisfied with everything.

Date of experience: November 21, 2016
South Carolina
1 review
0 helpful votes
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LOVE TOPHATTER!
November 25, 2016

I have enjoyed shopping on Tophatter!

I have learned to read the descriptions carefully as 1 of my purchases was much smaller than I anticipated, but the jewelry is very pretty!

Date of experience: November 21, 2016
New York
1 review
0 helpful votes
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Very happy with Tophatter!
November 25, 2016

I have had nothing but positive experiences on Tophatter. I've saved tons of money on things I actually want by purchasing them here versus a retailer. The auctions are quick. You can set up payment methods so that it's just a matter of a couple of clicks to buy and pay for what you want.

Great app and service for sure!

Date of experience: November 21, 2016
Idaho
1 review
0 helpful votes
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I can never make up my mind.
November 25, 2016

So many things to choose from, it's hard to decide. I've not received a single thing I didn't like.

Date of experience: November 21, 2016
New Jersey
2 reviews
0 helpful votes
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I think top Hatter is wonderful I think they do a really good job they have a lot to work with between buyers and sellers and shipping and receiving in complaints and you name it and they take all of it in stride and I think do a very good job at it. I love the variety of products on top Hatter

Date of experience: November 21, 2016
Virginia
1 review
0 helpful votes
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Great site
May 5, 2021

I use this site quite often it is a great feeling when you get the item for a lot less than you would normally pay. Everyone loves a bargain.

Date of experience: November 21, 2016
GB
2 reviews
0 helpful votes
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Items from tophatter
November 25, 2016

Everything i have purchased from topphatter has been very good quality and excellently value for money

Date of experience: November 21, 2016
Canada
2 reviews
1 helpful vote
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They fix everything. I have found so many good deals on here! Some items I have purchased are not exactly what I had ordered. But when I messaged tophatter they took care of everything. Knowing that I have their support if something goes wrong keeps me purchasing from their site!

Date of experience: November 21, 2016
Georgia
1 review
0 helpful votes
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Addictive
November 24, 2016

I enjoy bidding and winning the bids. Some of the products are worth the money and some are not.

Date of experience: November 21, 2016
New York
2 reviews
0 helpful votes
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I have purchased quite a few items. I would like to say I've enjoyed them all, but my kids are enjoying them instead. Have to get me another:-)

Date of experience: November 21, 2016
Australia
2 reviews
0 helpful votes
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Tophatter Auction Site.
November 23, 2016

Great site. I have ordered over a dozen items and not had a problem with any of them. Everything arrives in a timely manner and I have not had any broken items either. Great site for getting reasonable priced items for my grandkids.

Date of experience: November 21, 2016
Ohio
1 review
0 helpful votes
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The things you can get for gift ideas is big you see a lot I have done all my shopping there they are the best. THANK YOU SO MUCH.

Date of experience: November 21, 2016