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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Most of the things I have gotten through this site has been really cool. Though I have had some things didn't work so well, but that is to be expected not everything you see online is not as great as it looks.
I shop a lot on Tophatter. Ive gotten some really good deals and only ran in to 2 issues. Tophatter resolved one quickly!
I love Top hatter, especially the great deals on beautiful jewelry.
I have brought many jewelry from you and was very satisfied with each and everyone I received and will continue to buy more.
I have just one question I was to receive a pair of ear rings only got one not the pair first time this has happened
My first win, I was so excited you would have thought I'd have won the Lottery. The beautiful ring came quickly through the mail. It was perfect! The right size and top quality. The items change so quickly, there is no chance you would ever be bored. I LOVE TOPHAT! I plan to do a lot of my Christmas shopping right here at my desk!
Surprised with the quality, at such a great price. It would be twice as nice if there were more household products offered.
I have had a great time on this awesome site and recommend it to my friends.
Just got the blue crystal earrings I ordered. They are beautiful. Much nicer then I expected. Thank you for the prompt service--Sharon
Enjoy the site and ability to bid my desired amount. Most of my items are of great quality as well as reasonable
Wonderful pieces of custom jewelry that look like real. Gorgeous sets!
Quick shipping, very easy to use. We buy more from Tophatter now than we do from *bay.
I enjoy this site. I have referred a couple of my friends
I've had several good experiences shopping. Once I had something arrive and it broke the first day I had it. I reported it and my money was immediately refunded, no questions asked. Awesome job!
I have used Tophatter for over 3 years now and love it. The prices can't be beat! Give it a try.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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