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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Satisfactory
December 13, 2016

All is well. Delivery fast and dependable. Quick to fix dissatisfaction.

Date of experience: December 10, 2016
Georgia
1 review
0 helpful votes
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Fun and entertaining but do some checking before you buy! We've bought several items. Some are nice, one was great, a few were total garbage (got a "white gold plated" ring - is made of plastic... should be in a gumball machine - MSRP $300).

Date of experience: December 9, 2016
California
6 reviews
4 helpful votes
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Mad
December 11, 2016

I was so satisfied until they took more and I didn't even receive my item
A 7$ item turned into, 22$
And never received it and both are not giving me back my monies they act like it ok to, take for nothing pissed

Date of experience: December 9, 2016
Missouri
1 review
3 helpful votes
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DO NOT BUY FROM THESE PEOPLE!

YOU RETURN THE MERCHANDISE AND PROVIDE TRACKING INFORMATION AND ALL THEY DO IS TAKE YOUR MONEY!

Date of experience: December 9, 2016
California
1 review
4 helpful votes
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Worth place to buy stuff!
December 11, 2016

I bought dash cam for $20. The cam arrived in bad shape (screen is defected) and the size not as described! Shiping it back for return to china will coast $30. I asked for shiping label they said no, i asked to get another one they said no you have to return it. I will never buy anything from that place. *... don t do the same mistake i did.

*Language redacted by admin

Date of experience: December 8, 2016
Missouri
1 review
6 helpful votes
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All there merchandise is made in China crap that takes a month to get in the mail. If you see something you really want in the bidding and watch and wait to win one at the right price and you win, don't get excited. They will be emailing you in a week saying there refunding your money. It's a bull$#*! scam! You won the product for to cheap, so they blame it on shipping. I will never but anything here again! Buyers get 2 strikes before they get blocked from buying! How many people can a seller Steal from before anything happens to them? Thanks for robbing me of my time and money this Christmas season.

Date of experience: December 8, 2016
Illinois
1 review
0 helpful votes
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I forgot my password and cannot get back on the website. Could you send to my email a way to change my password. Thanks Linda

Date of experience: December 8, 2016
Oregon
1 review
6 helpful votes
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TOPHATTER Live Auctions. Google it, go there. More fun than you could imagine. Read carefully the tutorial. Start by bidding for no more than you would pay for it. Check shipping cost first thing. Click on the picture and scroll and read the description so you will know what it is. If you miss the bid, it will be back on eventually. There is a heart icon to click on near the picture. It turns red and you will be notified on top of the bidding cages. This is more like a game after a while and you will keep coming back. It's very soothing but has exciting moments. You'll get so you recognize which sellers are the best. You never know if you really won until you go to the mailbox. Send Get Well jewelry, not cards. Jewelry is cherished for a lifetime and held close to the heart.

Date of experience: December 4, 2016
Canada
1 review
2 helpful votes
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Necklace Pendant
December 3, 2016

Pendant ring was too small and could not fit through rope necklace. I tried to force it and it broke. Very cheaply made!

Date of experience: November 30, 2016
Louisiana
1 review
11 helpful votes
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It's a rip off.
December 2, 2016

I bid on a coach tote and won. $13 for bag. $15 for shipping. Yes it was a great deal. I bid just like everyone else and won. 4 days after paying, seller refunds my money, then puts same item up for bid again.

Date of experience: November 29, 2016
Indiana
1 review
1 helpful vote
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Most things are very good.
December 2, 2016

I got a ring opal in ptd silver and a black ring with purple setting, both rings turned my fingers green. I was disappointed. I've gotten at least 8 other rings, silver, and I love them. I also ordered more rings and also necklaces, they're very nice.

Date of experience: November 28, 2016
Tennessee
1 review
9 helpful votes
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BUYER BEWARE!
December 1, 2016

FAKE SILVER BEING SOLD ON TOP HATTER! MINIATURE PERFUMES BEING SOLD AS FULL SIZE VERY DECEIVING! RETURN PRICE HIGHER THAN PRICE OF ITEM PURCHASED!

Date of experience: November 28, 2016
Florida
1 review
2 helpful votes
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Love all my purchases
November 29, 2016

I have not been disappointed with all the items I have purchased with the exception of one when I received the wrong item from Bliss. I decided that I would keep the item (earrings) and reorder another tennis bracelet.

Date of experience: November 26, 2016
Louisiana
1 review
0 helpful votes
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I just love Tophatter.
November 26, 2016

I am so impressed with this website. The merchandise is very good quality. My daughter has started to use this site after she saw all my purchases. It is so much easier to use. I have already started my Christmas shopping and I an not paying nearly the amount I would pay at stores. Besides I enjoy the challenge of bidding. There is so much to choose from. I love Tophatter.

Date of experience: November 25, 2016
New Jersey
1 review
1 helpful vote
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BEST buy on Line!
November 25, 2016

Everything I have bought, and received, are absolutelybeautiful, and I can't believe the prices! I only shop this site! You can't beat it. I dare you!

Date of experience: November 24, 2016
India
1 review
0 helpful votes
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I received my merchandise in a timely manner and packaging was professionally designed!

Date of experience: November 24, 2016
Alabama
1 review
0 helpful votes
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Great bidding site
November 25, 2016

Some retailers may det things wrong but Tophatter keeps their promise to settle any dispute with seller fast and courtious. They are Topshelf Tophatter!

Date of experience: November 23, 2016
GB
2 reviews
11 helpful votes
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Waste of time
November 25, 2016

Order never arrived. Opened a case and they just gob yu off. 3 days they said for refund. A week later still fobbing g me off with emails. Don't use its not worth telling hassle..

Date of experience: November 23, 2016
California
1 review
0 helpful votes
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I have had an incredibly fun time learning about Tophatter. They have some incredible products, and have been patient while I made mistakes and learned to bid. Thanks for the fun!

Date of experience: November 22, 2016
Florida
1 review
0 helpful votes
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Addictive shoppong site.
November 23, 2016

There is so much merchandise to choose from and great prices and quality. This site is amazing and everyone should give it a try.

Date of experience: November 22, 2016