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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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All is well. Delivery fast and dependable. Quick to fix dissatisfaction.
Fun and entertaining but do some checking before you buy! We've bought several items. Some are nice, one was great, a few were total garbage (got a "white gold plated" ring - is made of plastic... should be in a gumball machine - MSRP $300).
I was so satisfied until they took more and I didn't even receive my item
A 7$ item turned into, 22$
And never received it and both are not giving me back my monies they act like it ok to, take for nothing pissed
DO NOT BUY FROM THESE PEOPLE!
YOU RETURN THE MERCHANDISE AND PROVIDE TRACKING INFORMATION AND ALL THEY DO IS TAKE YOUR MONEY!
I bought dash cam for $20. The cam arrived in bad shape (screen is defected) and the size not as described! Shiping it back for return to china will coast $30. I asked for shiping label they said no, i asked to get another one they said no you have to return it. I will never buy anything from that place. *... don t do the same mistake i did.
*Language redacted by admin
All there merchandise is made in China crap that takes a month to get in the mail. If you see something you really want in the bidding and watch and wait to win one at the right price and you win, don't get excited. They will be emailing you in a week saying there refunding your money. It's a bull$#*! scam! You won the product for to cheap, so they blame it on shipping. I will never but anything here again! Buyers get 2 strikes before they get blocked from buying! How many people can a seller Steal from before anything happens to them? Thanks for robbing me of my time and money this Christmas season.
I forgot my password and cannot get back on the website. Could you send to my email a way to change my password. Thanks Linda
TOPHATTER Live Auctions. Google it, go there. More fun than you could imagine. Read carefully the tutorial. Start by bidding for no more than you would pay for it. Check shipping cost first thing. Click on the picture and scroll and read the description so you will know what it is. If you miss the bid, it will be back on eventually. There is a heart icon to click on near the picture. It turns red and you will be notified on top of the bidding cages. This is more like a game after a while and you will keep coming back. It's very soothing but has exciting moments. You'll get so you recognize which sellers are the best. You never know if you really won until you go to the mailbox. Send Get Well jewelry, not cards. Jewelry is cherished for a lifetime and held close to the heart.
Pendant ring was too small and could not fit through rope necklace. I tried to force it and it broke. Very cheaply made!
I bid on a coach tote and won. $13 for bag. $15 for shipping. Yes it was a great deal. I bid just like everyone else and won. 4 days after paying, seller refunds my money, then puts same item up for bid again.
I got a ring opal in ptd silver and a black ring with purple setting, both rings turned my fingers green. I was disappointed. I've gotten at least 8 other rings, silver, and I love them. I also ordered more rings and also necklaces, they're very nice.
FAKE SILVER BEING SOLD ON TOP HATTER! MINIATURE PERFUMES BEING SOLD AS FULL SIZE VERY DECEIVING! RETURN PRICE HIGHER THAN PRICE OF ITEM PURCHASED!
I have not been disappointed with all the items I have purchased with the exception of one when I received the wrong item from Bliss. I decided that I would keep the item (earrings) and reorder another tennis bracelet.
I am so impressed with this website. The merchandise is very good quality. My daughter has started to use this site after she saw all my purchases. It is so much easier to use. I have already started my Christmas shopping and I an not paying nearly the amount I would pay at stores. Besides I enjoy the challenge of bidding. There is so much to choose from. I love Tophatter.
Everything I have bought, and received, are absolutelybeautiful, and I can't believe the prices! I only shop this site! You can't beat it. I dare you!
I received my merchandise in a timely manner and packaging was professionally designed!
Some retailers may det things wrong but Tophatter keeps their promise to settle any dispute with seller fast and courtious. They are Topshelf Tophatter!
Order never arrived. Opened a case and they just gob yu off. 3 days they said for refund. A week later still fobbing g me off with emails. Don't use its not worth telling hassle..
I have had an incredibly fun time learning about Tophatter. They have some incredible products, and have been patient while I made mistakes and learned to bid. Thanks for the fun!
There is so much merchandise to choose from and great prices and quality. This site is amazing and everyone should give it a try.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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