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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have purchased quite a bit for Christmas. Something were not satisfactory, however, you made it right by me. Most were very satisfactory & the jewelry beautiful. Some things takes a bit longer than I prefer.
EVERYTHING I BOUGHT HAS BEEN RECEIVED IN EXCELLENT CONDITION. THESE ARE CHRISTMAS GIFTS THAT I'M SURE WILL BE WELL RECEIVED.
I love tophatter you get addicted to it really quick I love shopping, and pick of what I want and learning how to bid to get what I want for a fair price plus they have so. Many to choose some better then other and knowing what vendor has great quality in there products
I DIDN'T KNOW SO MUCH OF YOUR STUFF COMES FROM CHINA. I HAVE A STAR LITED PIECE THAT CAME BROKE TO PIECES IT'S IN PACKAGE TORN TO PIECES I DON'T REMEMBER ORDERING IT AND DON'T KNOW WHAT TO DO.
I enjoy bidding, and getting a good product for little money and very original sight
I will be more than happy to refer your site to my friends.:
Had little problems with products being broke or not probably packaged so they don't arrive here broke. Otherwise I love bidding on all different thing on Tophatter.
I love Tophatter! Only problem that I have is not getting some of my Wins. They have made it right each time. I appreciate that!
Tophatter offers a wonderful selection of items, from gorgeous jewelry to beautiful clothing to sports items and make up and fragrances. The vendors are quick to ship and you're always surprised when it comes. All in all, a delightful experience.
My bidding experience was ok, but there was too many of the same products being offered. If you didn't want Robotics, Fitbits or Bling, but tried to bid on sheets/manchester these site was closed down quite quickly.
For the products I bought, the experience was ok.
I won a citrine ring and makeup when i received my ring the stone fell out the same day as for the makeup when i did receive it it was broke as in seal and the makeup both im very unhappy and wont be shopping on this site didnt get any help or refund after sending 2 emails
My overall experience with Tophatter has been a good one, I even recommended this site to my apartment management and they're very happy I did. My only complaint is that I won a bid for a Joy Marango(?) tote (hand bag) and paid for another one through their bonus offer. I received one but have not received the other. I mentioned this to Tophatter but have not received any reply. This was about approx. 2 months ago. Would be nice if Tophatter would resolve this matter... thanks.
I have ordered many things from Tophatter, and have been very pleased with all of my purchases.
I and my three friends will never use tophatter again. I have paid for items that were not delivered. I have waited up to 30days for a product while they kept my money
I love TOPHATTER! I shop every year at Christmas but this year I am going to shop more than just through the Holidays because there are some great things and my purchases have always been exactly as described.
Thank you TOPHATTER! I love you!
I was buying pretty regularly and really enjoyed the site. My credit card was stolen and I didn't know the account was compromised- I was trying to pay for an auction I won and the transaction didn't go through. I had to cancel that particular sale. I received an email and a message saying that I would not be able to bid on anything for 2 weeks. (I actually don't remember exact time period but it felt like I was a child being put on restriction!) I could understand if I was constantly canceling items won but that was not the case. In addition, I ordered a piece that was said to be delivered in 10-15 days. I was following the tracking because it was a gift. After 2 or 3 days the tracking said item had been stopped. I couldn't get any information from the tracking page. I was not ever given a reason to why when I asked customer support and it took over a month to receive the item. I was supposed to be given a refund but I never received it. It was just to much trouble to pursue a refund for an item that cost less than the shipping. I have not decided if I will return to the site or not- it was fun seeing all the different items and jewelry- especially things not available in stores around town. Overall this site is fun and addictive but customer support needs a lesson in how to settle issues and learn how to listen to customers before they put them in restriction, like a child.
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