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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow NIKKI C.
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The bidding is a lot of fun, and somewhat addictive! Sometimes the merchandise is great,, however there are a lot of times that the items are not near as big as you think they're going to be and somewhat disappointing in quality! And then you get some things that are better than you thought they would be! Shopping by mail what is a risk You take!

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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Excellent
December 13, 2016

All items I have purchased so far have been excellent

Date of experience: December 10, 2016
Louisiana
2 reviews
0 helpful votes
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Many Compliments
December 13, 2016

The rings and bracelets I bought are just gorgeous and I have had people notice and compliment me on them.

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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I really do like tophatters but when I don't get everything I buy that's a Disappointment I know it's not your fault it's the mail carrier that is loosing stuff. But I would buy again. Thankyou

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Love the site but never did get my $10 referral bonus for each person and they also ordered. So I should had gotten $20.

Date of experience: December 10, 2016
Missouri
1 review
2 helpful votes
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Very disappointed in products that didn't work especially those from China came broken smashed and didn't work. Some of the purses were not worth the value and was scuffed up more than advertised

Date of experience: December 10, 2016
Georgia
1 review
0 helpful votes
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Easy to use
May 5, 2021

Nice products but too often you can't track package. Have 2 now that are days late.

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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Surprisingly better than I expected and experienced for online purchasing. A great site.

Date of experience: December 10, 2016
New Hampshire
1 review
2 helpful votes
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Cheap
December 13, 2016

Cheap clothes. Sizes not true to size. Poor customer service.

Date of experience: December 10, 2016
Kentucky
2 reviews
0 helpful votes
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Satisfied
December 13, 2016

Bought Christmas presents for me family. Hope they like all of their gifts.

Date of experience: December 10, 2016
California
1 review
2 helpful votes
Follow KIM F.
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I tried to stop an orxer I made in error before it was shipped. The seller did not respond and Tophatter's only solution was to refuse delivery. If I refuse delivery, i probably won't get my item or a refund. I also asked for assistance on a refund for an item I never received and ordered back in October. Tophatter didn't even respond to that request. I think I am done with Tophatter.

Date of experience: December 10, 2016
Washington
1 review
1 helpful vote
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Great Jewelry
December 13, 2016

Over all my experience has been great. I love the jewelry that I have received and will keep buying from Tophatter.

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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I give them a 5 star the have great stuff and the sellers are great at getting the stuff to you on time

Date of experience: December 10, 2016
Colorado
1 review
0 helpful votes
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Purchases
December 13, 2016

I am completely satisfied with my purchases from Tophatter. Love the items and used some for gifts.

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Satisfied
December 13, 2016

I was very happy with the refund process... no problems.

Date of experience: December 10, 2016
Virginia
1 review
1 helpful vote
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Not right or wrong
December 13, 2016

Several things I have ordered in jewler line have looked cheap in gold color, etc. Good buys when they look good though

Date of experience: December 10, 2016
Texas
2 reviews
0 helpful votes
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Love this sight. Good products, and you don't have to wait a month to get your stuff. Would recommend it to anyone. Thank you

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Experience with quality.
December 13, 2016

There is only one provider that I have not cared for the quality and that is from Dave or David. Not sure which name. One ring was hollowed out which was awful. The other advertised as furniture emeralds and they seemed plastic. Won't buy again.

Date of experience: December 10, 2016
Arizona
2 reviews
1 helpful vote
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In search of gems
December 13, 2016

Well, I get these gorgeous rings, I know they are not expensive, but only one day wearing them and the gems fall out. So my tophatter days are over.

Date of experience: December 10, 2016
Washington
1 review
0 helpful votes
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Awesome
December 13, 2016

The products I purchased are well worth the price that I paid

Date of experience: December 10, 2016