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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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The bidding is a lot of fun, and somewhat addictive! Sometimes the merchandise is great,, however there are a lot of times that the items are not near as big as you think they're going to be and somewhat disappointing in quality! And then you get some things that are better than you thought they would be! Shopping by mail what is a risk You take!
The rings and bracelets I bought are just gorgeous and I have had people notice and compliment me on them.
I really do like tophatters but when I don't get everything I buy that's a Disappointment I know it's not your fault it's the mail carrier that is loosing stuff. But I would buy again. Thankyou
Love the site but never did get my $10 referral bonus for each person and they also ordered. So I should had gotten $20.
Very disappointed in products that didn't work especially those from China came broken smashed and didn't work. Some of the purses were not worth the value and was scuffed up more than advertised
Nice products but too often you can't track package. Have 2 now that are days late.
Surprisingly better than I expected and experienced for online purchasing. A great site.
I tried to stop an orxer I made in error before it was shipped. The seller did not respond and Tophatter's only solution was to refuse delivery. If I refuse delivery, i probably won't get my item or a refund. I also asked for assistance on a refund for an item I never received and ordered back in October. Tophatter didn't even respond to that request. I think I am done with Tophatter.
Over all my experience has been great. I love the jewelry that I have received and will keep buying from Tophatter.
I give them a 5 star the have great stuff and the sellers are great at getting the stuff to you on time
I am completely satisfied with my purchases from Tophatter. Love the items and used some for gifts.
I was very happy with the refund process... no problems.
Several things I have ordered in jewler line have looked cheap in gold color, etc. Good buys when they look good though
Love this sight. Good products, and you don't have to wait a month to get your stuff. Would recommend it to anyone. Thank you
There is only one provider that I have not cared for the quality and that is from Dave or David. Not sure which name. One ring was hollowed out which was awful. The other advertised as furniture emeralds and they seemed plastic. Won't buy again.
Well, I get these gorgeous rings, I know they are not expensive, but only one day wearing them and the gems fall out. So my tophatter days are over.
The products I purchased are well worth the price that I paid
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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