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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Good quality usually
December 13, 2016

I have always been very happy with Top Hatters prices quality and delivery quickly

Date of experience: December 11, 2016
Ohio
1 review
3 helpful votes
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EMails
December 13, 2016

All of a sudden I am getting crazy e mails from asians that have no stop email on them The only place I have bought from was Tophatter does e mail address get sold... or is this the seller doing this?

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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On time delivery
December 13, 2016

Cute leggings. Not something you'd find at the store. Size a little big, but they really legoings :)

Date of experience: December 11, 2016
North Carolina
1 review
1 helpful vote
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Necklaces
December 13, 2016

I would have gave a 5 star ut I've had too many necklaces to break. Overall all my other items have been great!

Date of experience: December 11, 2016
Arkansas
1 review
0 helpful votes
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Tophatter shopping
December 13, 2016

I have had great success with Tophatter! For me it is great because everything I buy comes right to me! I love the products. Lots of things to choose from.

Date of experience: December 11, 2016
Virginia
1 review
2 helpful votes
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My Opinion
December 13, 2016

So far I have been pleased with what I have purchased and the quick arrival time. The only problem I do have is you don't know an item is being shipped from China, until after purchase. Items I ordered I wanted for Christmas, but according to invoice the items will not arrive until after Christmas. Otherwise, I am pleased with the site.

Date of experience: December 11, 2016
New York
1 review
1 helpful vote
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Great company
December 13, 2016

When there was an "issue" it was taken care of. They are very good with my orders, done in a timely manner.

Date of experience: December 11, 2016
Pennsylvania
1 review
1 helpful vote
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Resolving problems
December 13, 2016

Customer Service is very helpful resolving a problem with a purchase.

Date of experience: December 11, 2016
Kansas
1 review
0 helpful votes
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I enjoy using Tophatter.
December 13, 2016

I love the selection and prices found on Tophatter. The shipping is usually right on target with typical shipping.

Date of experience: December 11, 2016
Maine
1 review
0 helpful votes
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LOTS OF FUN!
December 13, 2016

Lots of fun bidding, even more fun winning. I have got lots of great deals on Tophatter. And the merchandise is top notch!

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Fast shipping excellent prices
May 5, 2021

Very satisfied with many items I've ordered but for the price and how fast they were delivered

Date of experience: December 11, 2016
Virginia
1 review
3 helpful votes
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Dishonest
December 13, 2016

They had a Coach tote for auction, said the value was $300, did not post it was used. Found out it was used, canceled the order, and they told me I could no longer bid on the site. Time before that I ordered a hot brush, waited 5 weeks to get it, came unusable, did not work at all. The seller refused refund, so the site refunded.

Date of experience: December 11, 2016
Utah
2 reviews
0 helpful votes
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Excellent site -very addicting!
December 13, 2016

I have received many gorgeous, fun and useful items on Topphatter! I love this site and it is very addicting-so beware! Some items take up to 6 weeks, others come within a couple of weeks or a week. I love how you can track your package to see where it is. If you bid by mistake and win or change your mind, you can cancel within 2 hours and get it off your account. If you cancel more than three times in one bidding session, you are forbidden to bid for 24 hours. The Customer Service people are excellent and get right back to your if you have a problem! Sometimes a seller will send you a special prize, that is a nice treat! All in all, a great site! Give it a try, but watch your buying, it adds up fast! Have fun, I know you will enjoy shopping on Tophatter!

Date of experience: December 10, 2016
Missouri
1 review
2 helpful votes
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Great
December 13, 2016

The only bad experience I had was when a vendor would accept the bid that got an item for me, so, Tophatter had to cancel the order. But, then, the vendor gets penalized by not being able to sell anything on Tophatter. I don't know if this is a temporary, or permanent, suspension. But, I support them for not allowing vendors to get away with this kind of action.

Date of experience: December 10, 2016
Michigan
1 review
0 helpful votes
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Pretty cool
December 13, 2016

I like how Tophatter works. I've always gotten my items quickly, and never had any problems with any items. The app often has some serious issues though and makes it annoying to use.

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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It's the best
December 13, 2016

I buy many items and I like quality end fast delivery

Date of experience: December 10, 2016
Florida
1 review
0 helpful votes
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Fun Shopping!
December 13, 2016

Good stuff, great deals, fast past! Totally enjoy!

Date of experience: December 10, 2016
Michigan
1 review
6 helpful votes
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No Pride and Refunds
December 13, 2016

Sellers have no pride in their products. I am really disappointed in the shipping methods these sellers use. I win a lot of bids and when I get the items from the USPS, the items are smashed and busted up. I don't understand how sellers can choose who they sell to. I have won quite a few bids only to be refunded my money for some silly excuse.

Date of experience: December 10, 2016
Oregon
1 review
0 helpful votes
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Fun site
December 13, 2016

I have learned I must be careful of what i buy, looking for quality. But that is no different than any other site, or store.

Date of experience: December 10, 2016
Ohio
1 review
0 helpful votes
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Tophatter is good
December 13, 2016

Is was ok, took a little to long to receive merchandise

Date of experience: December 10, 2016