Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have always been very happy with Top Hatters prices quality and delivery quickly
All of a sudden I am getting crazy e mails from asians that have no stop email on them The only place I have bought from was Tophatter does e mail address get sold... or is this the seller doing this?
Cute leggings. Not something you'd find at the store. Size a little big, but they really legoings :)
I would have gave a 5 star ut I've had too many necklaces to break. Overall all my other items have been great!
I have had great success with Tophatter! For me it is great because everything I buy comes right to me! I love the products. Lots of things to choose from.
So far I have been pleased with what I have purchased and the quick arrival time. The only problem I do have is you don't know an item is being shipped from China, until after purchase. Items I ordered I wanted for Christmas, but according to invoice the items will not arrive until after Christmas. Otherwise, I am pleased with the site.
When there was an "issue" it was taken care of. They are very good with my orders, done in a timely manner.
Customer Service is very helpful resolving a problem with a purchase.
I love the selection and prices found on Tophatter. The shipping is usually right on target with typical shipping.
Lots of fun bidding, even more fun winning. I have got lots of great deals on Tophatter. And the merchandise is top notch!
Very satisfied with many items I've ordered but for the price and how fast they were delivered
They had a Coach tote for auction, said the value was $300, did not post it was used. Found out it was used, canceled the order, and they told me I could no longer bid on the site. Time before that I ordered a hot brush, waited 5 weeks to get it, came unusable, did not work at all. The seller refused refund, so the site refunded.
I have received many gorgeous, fun and useful items on Topphatter! I love this site and it is very addicting-so beware! Some items take up to 6 weeks, others come within a couple of weeks or a week. I love how you can track your package to see where it is. If you bid by mistake and win or change your mind, you can cancel within 2 hours and get it off your account. If you cancel more than three times in one bidding session, you are forbidden to bid for 24 hours. The Customer Service people are excellent and get right back to your if you have a problem! Sometimes a seller will send you a special prize, that is a nice treat! All in all, a great site! Give it a try, but watch your buying, it adds up fast! Have fun, I know you will enjoy shopping on Tophatter!
The only bad experience I had was when a vendor would accept the bid that got an item for me, so, Tophatter had to cancel the order. But, then, the vendor gets penalized by not being able to sell anything on Tophatter. I don't know if this is a temporary, or permanent, suspension. But, I support them for not allowing vendors to get away with this kind of action.
I like how Tophatter works. I've always gotten my items quickly, and never had any problems with any items. The app often has some serious issues though and makes it annoying to use.
I buy many items and I like quality end fast delivery
Sellers have no pride in their products. I am really disappointed in the shipping methods these sellers use. I win a lot of bids and when I get the items from the USPS, the items are smashed and busted up. I don't understand how sellers can choose who they sell to. I have won quite a few bids only to be refunded my money for some silly excuse.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account